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“Great Anniversary Stay”

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Holiday Inn Hotel & Suites Raleigh - Cary
Ranked #11 of 23 Hotels in Cary
Certificate of Excellence
Reviewed January 7, 2014

My husband and I stayed at the Holiday Inn, Cary on Jan 4- Jan 5 2014 to celebrate our 7th wedding anniversary. When we checked in they were able to upgrade us to a jacuzzi suite, which was wonderful only had a couple of issues with it and reported them to be fixed. One was the light side table wouldn't turn on and second in room coffee pot wouldn't come on. Other then that it was a great little get away for us. I have to say that Chef Carlos and his team were just the best. Chef Carlos greets you like you are family and his staff put on a wonderful breakfast buffet spread. My favorite were his whole grain muffins with so much stuff and subtle favors in it kept me getting more just so I could try and pinpoint every favor I could. I still think I don't know all he put into it but loved them. If you have a chance to go this hotel stop in and say hi to chef Carlos and his team you will not be disappointed in the food.

  • Stayed: January 2014, traveled as a couple
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Thank Therese K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded January 9, 2014

Dear Therese K,

Thank you for staying with us and leaving a review. I am beyond elated to hear that your Anniversary stay was enjoyable in spite of a few brief interruptions. The feedback we receive from our valued guests, like you, enables us to acknowledge our employees who go above and beyond to create a memorable experience.

If there is anything we can do to prepare for your next stay, please do not hesitate to call ahead and leave your request for the Manager on Duty.

Sincerely,

Shantez Battle, AGM

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234 - 240 of 461 reviews

Reviewed January 2, 2014

It was a last minute stay in the area, so this was a convenient hotel. Rooms were spacious, bed was comfy but we had some issues and changed rooms. The staff is friendly and accommodating. This isn't a luxurious hotel but will meet all necessary needs.

  • Stayed: December 2013, traveled on business
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Thank bobbielr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded January 9, 2014

Dear Bobbielr,

Thank you for staying with us and leaving a review. I am beyond elated to hear that your last minute stay was enjoyable. The feedback we receive from our valued guests, like you, enables us to acknowledge our employees who go above and beyond to create a memorable experience.

If there is anything we can do to prepare for your next stay, please do not hesitate to call ahead and leave your request for the Manager on Duty.

Sincerely,

Shantez Battle, AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

We recently stayed the Holiday Inn Hotel and Suites in Cary. The hotel was very clean! The suite was nice, with a separate living room area. There was a full breakfast each morning, including hot foods as well. There was a fitness center and pool, nice features as well. The hotel has a great location with a lot of restaurants and shops nearby. There was a great restaurant employee--didn't get his name but he was from Columbia--who befriended our group and was great guy!

  • Stayed: December 2013, traveled with family
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Thank gcinptc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded December 19, 2013

Dear GCINPTC,

Thank you for staying with us and leaving a review. I am beyond elated to hear that your stay was most enjoyable. The feedback we receive from our valued guests, like you, enables us to acknowledge our employees who go above and beyond to create a memorable experience.

If there is anything we can do to prepare for your next stay, please do not hesitate to call ahead and leave your request for the Manager on Duty.

Sincerely,

Shantez Battle, AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

All in all, I was satisfied.

+
Location was convenient
Room clean and comfy
Front desk and restaurant staff friendly and helpful

-
Room needed a revamp. It felt like my grandma house.
Room was noisy: I could clearly hear the cars driving past the hotel and the guests next room.
Easy fix: turn on the heater/cooler and it will cover up any other noise.
Key card way too easy to demagnetize

  • Stayed: December 2013, traveled on business
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Thank LasZupCherif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded December 19, 2013

Dear LasZupCherif,

Thank you for staying with us and leaving a review. The feedback we receive from our valued guests, like you, enables us to create a memorable experience. We are currently undergoing a major renovation which is sure to be a welcomed addition to your stay. If there is anything we can do to prepare for your next reservation, please do not hesitate to call ahead and leave your request for the Manager on Duty.

Sincerely,

Shantez Battle, AGM

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Reviewed November 21, 2013

We booked several rooms at this property in conjunction with a family event in the area. Overall, the Inn was clean and comfortable, with nice amenities for this type of stay. One negative of this experience was that the hotel accommodated very large groups of young people on each night of our stay. The youthful "energy" resulted in excessive noise in the hallways as each group checked in late in the day and checked out early with many teens sharing rooms. Fortunately, we were in a one bedroom suite and when we closed our inner bedroom door, most of the noise was blocked out. However, some relatives who had to sleep in the living room part of the suites (nearest the doorways) were disturbed by the noise.

The refrigerator/freezer, microwave, dishes and silverware were a nice touch for snacks. The heat and air conditioning worked perfectly and the thermostat maintained the proper room temperature. Lighting was OK, but could have been a bit brighter. Water pressure not great in the shower. Housekeeping services were good; we had an ample supply of towels, pillows, and linen and the room was clean (notable exception: two dirty drinking glasses placed next to two clean ones on the day we checked in). Lots of drawer space and closet space throughout the suite. Mattress was comfortable and drapes did a great job of blocking the sunlight.

The front desk team moved a few things around to make sure we had rooms on requested floors and not near the elevators. The hotel has a VERY limited supply of rubber bathmats for the tub (which the seniors in our group wanted for safety). Would have been nice for a manager to run out to the local Target store when this became an issue. TV stations are limited because the hotel does not subscribe to the available set of HD stations on Time Warner. Ample free parking very close to the front entrance; two luggage carts available. There is an indoor swimming pool on the ground floor available to guests.

Liked the 24-hour complimentary tea and coffee in the lobby, but how about a cookie or two like the ones we enjoy at Hilton Garden Inn?

Be sure to include the breakfast buffet in your reservation. The quality, quantity, and variety of offerings makes it worthwhile. A full selection of the usual hot and cold breakfast items, with healthy choices like yogurt, fruit, and muffins also available. (Side note: the café was completely overwhelmed for about 45 minutes on the morning when one of the groups all came down for breakfast at the same time. Management should have anticipated this and been properly staffed.)

Finally, the location is not terribly convenient to RDU Airport, but it was very centralized for all of our family events. So do your research to make sure you want to be in this area.

Room Tip: Higher floors, away from the elevator, and definitely book a one bedroom suite (with either a king o...
See more room tips
  • Stayed: November 2013, traveled with family
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Thank randrplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, General Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded November 26, 2013

Dear Randrplease,

Thank you so much for taking the time to write about your recent stay. We are pleased to know that our accommodations met your needs in regards to being reliable and convenient. We equally apologetic that some of the location's features did not meet your approval. The items that you have mentioned in regarding the cleanliness and quality of the room have been addressed with our Housekeeping Manager. Please contact us at hica.gm@cmchotels.com so we can obtain additional detail regarding your stay. Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.

Sincerely,
Kenyatta Parker, General Manager

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Reviewed November 12, 2013

I'm a little late in sending this review, but it was necessary to finally give a review on this place. A friend and I decide to celebrate another friend's 50th birthday party at this hotel. All of the help was accomidating. However, the level of service we received from Lawrence (Manager) and Trina (Banquet Coordinator) was far beyond my expectation. Lawrence is the kind of manager that checks in to see how things are going and to make sure you have everything you need. It's that old time personable customer service that you just don't see now days. His employee Trina was amazing. Her depth in knowledge when it comes to food, setup etc. is impeccable! Everything she suggested was wonderful. Now her level of service is even more amazing. Not once did we ever have to call her to take care of somthing. She was on top of everthing...These two individuals do their job like they love it and it's a rare quality you find in people now days. Holiday Inn is luckly to have these people working for their organization. If other companies knew the level of dedication, and commitment they have for their job, they would do what they could to snatch them up!

  • Stayed: November 2013, traveled with friends
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Thank Walter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded December 1, 2013

Dear Walter P,

Thank you so much for your review of our hotel. I am happy to hear that your friend's birthday celebration was a success. It was a pleasure to hear that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words on to our sales staff. We hope to see you again soon.

Sincerely,
Shantez Battle, Manager

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Reviewed November 11, 2013

Me and my crew stayed at this Holiday Inn over the weekend and were not bowled over by any of it at all. Their gym was fairly good, but could stand to have a little more space. The pool was average, but clean. The room was about as well as could be expected however for the price, I'd expect at least a little more than what was provided. The pillows they show as two being firm, the other two soft. I felt no difference whatsoever. We had to be somewhere else by 7 AM so we went down to get breakfast at about 6:30 AM. They had a sign that breakfast was $10 per person. I wasn't too happy about that but was willing to choke it down just so we could get something to eat before we left. I was informed that they didn't even OPEN until 7. Many of us had to make our own way which was really unfortunate. I personally was not impressed with this hotel at all.

  • Stayed: November 2013, traveled with family
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1  Thank MizTerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded November 26, 2013

Dear MizTerry,

Thank you for staying with us and leaving a review. I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Raleigh - Cary

Address: 5630 Dillard Dr, Cary, NC 27518-9225
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cary
#6 Family Hotel in Cary
#7 Romantic Hotel in Cary
Price Range: $103 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Raleigh - Cary 3*
Number of rooms: 120
Official Description (provided by the hotel):
Discover the Quality Excellence Torchbearer Award Winning hotel, the Holiday Inn Hotel & Suites Raleigh/Cary. The property has just completed a multi-million dollar renovation and is now 100% non-smoking, so we encourage you to "Look Again." ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Raleigh - Cary
Holiday Inn Cary
Cary Holiday Inn

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