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“Great Service”

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Holiday Inn Hotel & Suites Raleigh - Cary
Ranked #12 of 23 Hotels in Cary
Certificate of Excellence
Reviewed April 26, 2013

The hotel itself is really nice! The staff was always friendly and helpful - especially the waiters at breakfast. Carlos is AWESOME! I looked forward to chatting with him every morning during breakfast. But he didn't miss a beat with bringing out fresh, hot food and making sure everything was just right. Great experience overall.

  • Stayed: March 2013, traveled with friends
    • Cleanliness
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Thank Nadia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded May 1, 2013

Nadia E

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you recieved great service from Juan Carlos. Its something our staff takes great pride in, so we value your feedback. Thanks again for staying with us. We truly appreciate it.

We hope ti see you again soon!

Shantez Battle, Agm

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265 - 271 of 464 reviews

Reviewed April 20, 2013

We stayed here for a few days while visiting family in the area. The staff are the best part. They are friendly and helpful. We arrived late at night and hungry, and the front desk staff helped us find a place to eat that was still open. The room was very nice for a Holiday Inn, and very clean. The only thing that we didn't like was that a couple of things had been install backwards. The doorknob on the room was installed in such a way that you have to pull up instead of push down. We actually had to ask for help the first time we tried to get into the room. The more annoying backwards thing we found was the handle on the shower. It was installed backwards so that hot was cold and vice versa. This led to me taking a cold shower the first morning. However, when we told the desk staff about it as we were checking out, they said they would get it fixed for the next customers. The hot tub in the pool area was also way too hot to use. We also had breakfast elsewhere as it was a bit overpriced for a buffet.

  • Stayed: April 2013, traveled as a couple
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Thank mrsconnelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded May 1, 2013

Mrsconnelly,

Thank you very much for taking the time to write about your comments. I am glad that you had a comfortable stay & you recieved great service with our friendly staff. The items you have mentioned regarding backward door handles of the room has been addressed with our maintenance team. We hope to have the honor of serving you again should your travels bring you back to Cary Nc.


Sincerely,

Shantez Battle Agm

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Reviewed April 17, 2013

I stayed here for 3 weeks and it was the best extended hotel stay that I have ever had. The maintenance team was extremely responsive to my needs, as well as the employees at the front desk. During my stay, I came down with a terrible cold with an ear ache, which woke me up @ 3am. When I went down to the front desk to get some medicine, the night manager was very accommodating, which made my stay that much better. The restaurant has wonderful food; absolutely loved the spinach dip...would love the recipe if I could get it (hint, hint). Chef Carlos and his staff are so friendly and will do just about anything to make your stay more enjoyable. Carlos…thank you for the homemade tea, it sure helped to get over my cold a bit faster.

  • Stayed: March 2013, traveled on business
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Thank hbartek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Front Office Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded April 18, 2013

Mr & Mrs.hbartek,

Thanks for your feedback about our hotel. We pride ourself to provide all our guests a great stay & and relax one as well. I will let the Maintenance Team, Front Desk, and Restaurant Team know about the wonderful Feed back. Thanks so much.

Hope to see you soon!

Sincerely,

Shantez Battle

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Reviewed April 6, 2013

Great place to stay! Staff very helpful and friendly, rooms were spotless! Location kind of weird and out there but hey...........you will not regret staying here! Highly recommended! Team member tez was super cool and really cared about helping and making us feel at home.

  • Stayed: March 2013
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Thank MJWilliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Front Office Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded April 11, 2013

Dear MJWilliam,

Thank you for taking the time to post on Trip Advisor. We strive everyday to be the leader in customer service at the Holiday Inn Cary. Thanks again and we look forward to seeing you again on your next visit to Cary.

Thanks,

Shantez Battle

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Reviewed April 6, 2013

This hotel is in an awesome area with plenty of places for shopping, eating, working out, fun things for kids and adults (ice skating, bowling are nearby).

The food in the restaurant is awesome! We checked in after a long day of traveling and the Assistant Manager Tez was so kind and made sure we had a great stay. Our kids really enjoyed the indoor pool and snacks in the snack bar. The room was quite spacious and the bed was so comfortable. We will certainly stay again soon! Thanks Tez for you wonderful customer service and for making our stay wonderful!

  • Stayed: March 2013
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Thank KeWilliams23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Front Office Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded April 11, 2013

Dear Kewilliam23,

Thank you for your recent post on Trip Advisor. I am very pleased you had a great experience at the Holiday Inn Cary. We are committed and strive hard to be the leader in customer service. Thank you again for the kind response and we look forward to your future stay with us

Sincerely,

Shantez Battle

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Reviewed April 5, 2013

I decided to take my daughter and her best friend for a girls getaway. This hotel was just perfect for that. The suite was very clean and comfortable. The girls enjoyed the indoor pool and hot tub. I totally enjoyed the staff as they were very nice and friendly. When I checked in Lawrence greeted us with a friendly smile and he happened to be working when we checked out and was still a pleasure. The hotel is just around the corner from all the restaurants and a Mall in Cary. I would totally recommend the hotel to everyone.

Room Tip: Suites are larger with 2 TV's and a door to close off the living room area. Great if traveling...
See more room tips
  • Stayed: April 2013, traveled with family
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Thank Cylena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Front Office Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded April 11, 2013

Dear Cylena C,

Thank you for sharing your experience with the viewers on Tripadvisor. Its always exciting when Mother & daughter getaways choose our hotel to be that relaxation place to come. I will let Lawrence know about the wonderful comment that have been given about his check In & check out experience.You are always welcome to come back & enjoy yourself again.

Thanks,

Shantez Battle

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Reviewed April 5, 2013

Kudos to this hotel staff for their cordial and professional attention to every detail. The check-in staff (Shantez Battle and Mario) set the tone for our visit. They immediately made us glad we had chosen their hotel for our stay (we dropped in). Our room was immaculate as were the other areas. The breakfast was outstanding as well. Please commend this staff. I will choose this location again on my next trip.

  • Stayed: April 2013
    • Value
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Thank CBANCCMRC9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaryHI, Front Office Manager at Holiday Inn Hotel & Suites Raleigh - Cary, responded to this reviewResponded April 11, 2013

Dear CBanccmrc9,

Thank you so much for taking the time to write a review. I am gald that you enjoyed your stay with us, and I will definitely pass the comment on to (Shantez & Mario). Thanks again and we look forward to your future visits with us.

Sincerely,

Shantez Battle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Raleigh - Cary

Address: 5630 Dillard Dr, Cary, NC 27518-9225
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cary
#5 Family Hotel in Cary
#7 Romantic Hotel in Cary
Price Range: $110 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Raleigh - Cary 3*
Number of rooms: 120
Official Description (provided by the hotel):
Discover the Quality Excellence Torchbearer Award Winning hotel, the Holiday Inn Hotel & Suites Raleigh/Cary. The property has just completed a multi-million dollar renovation and is now 100% non-smoking, so we encourage you to "Look Again." ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Raleigh - Cary
Holiday Inn Cary
Cary Holiday Inn

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