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“nice play to stay”

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DoubleTree by Hilton Raleigh - Cary
Ranked #3 of 22 Hotels in Cary
Certificate of Excellence
Sterling, Massachusetts
Level Contributor
176 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“nice play to stay”
4 of 5 bubbles Reviewed March 20, 2013

We stayed here on St Patricks day weekend and the hotel was nice and clean and the service was good. The room was comfortable and everything worked. One caution our room only had a shower so if you are looking for a bath go elsewhere.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jposterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, March 22, 2013
Thank you so much for the review. We are proud of our hotel and want to make sure that our guests enjoy it.

I did want to let you know that we do have rooms with a tub also. When you stay with us again just let us know and we will be able to accommodate your request.

Look forward to seeing you again soon.
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595 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • English first
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English first
Burke, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

This is a very nice hotel, close to shopping and restaurants (within walking). We traveled with family and grandchildren. We were pleasantly impressed with the hotel. The staff is very welcoming, accommodating and pleasant. We were provided with all the pertinent information about our rooms, hotel and the area. In addition, we were given delicious coolies as we checked in. Our request for rooms to be near each other was accommodated before we checked in. Every time we ran across a staff member, (elevator, lobby, hall areas, etc.) they approached us with a conversation making for a very welcoming environment. During one of those pleasant conversations, we found that the hotel is about 4 years old. The hotel lobby, including the front desk area, cafe area, etc. is modern, open and airy.

The rooms are spacious and very clean with coffee available in the rooms. Both nights we were there, it was very quiet so sleeping was not interrupted. A slight disappointment, that we all agreed upon, was that the beds are not as comfortable as we would like.

We especially liked the breakfast buffet at the Park Bar and Grill. The food is delicious and the variety is great. The staff is very attentive. There is a chef on hand if you have a special request, for waffles or omelets. The cost is $10 per person and kids eat free. It is well worth the cost. We also enjoyed a delicious dinner at the Park Bar and Grill, food was again delicious and the service was great. The cost was not too expensive (what you would expect).

The indoor swimming pool and fitness center is great and located on the main floor to the side. The pool water was warm enough and a good size where the grandchildren had pleanty of room to play and have water races. We liked that it is a secure area due to the fact that you have to have your hotel card/key to enter both the fitness center and swimming pool.

We appreciate that the hotel is environmentally friendly. There are information cards in the room stating their procedure if you do or do not want your sheets changed and procedures about providing or not providing you with new towels. The choice is yours.

All of us agree that we would stay there again and we agree that we would recommend the hotel to anyone.

Room Tip: We found it to be a quiet hotel, rooms on the top floor (5th) is quieter.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Beverly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, February 23, 2013
Beverly-

Thank you so much for taking the time to do a review on Trip Advisor. You were so sweet with all the kind comments about our hotel. We strive to exceed our guest expectations and it is truly appreciated when we get to hear about your stay.

I could not have described our hotel and all of our features better than you did. You touched on all our amenities. I will be sure to share this with our team and look forward to you visiting us again with the grandchildren.

Sincerely
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Fairfax Station, Virginia
Level Contributor
182 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

The Double Tree Hotel Raleigh-Cary is a fairly new hotel. About four years old. It is maintained well and still looks new. The decor is very inviting and there is lots of space to gather in the lobby.

The rooms are large and well-appointed in fresh decor. There is either a chair or sleeper sofa in each room. The beds are not the most comfortable beds I have experienced at a hotel. The staff is very friendly and attentive.

There is an exercise room and indoor pool. It was neat swimming while it snowed outside.

In the lobby there is a restaurant which serves breakfast and dinner. The food is very good, surprisingly good, for a hotel in this category. The breakfast has both continental and prepared-to-order foods. The service is good with friendly staff. Dinner offers a large menu to choose from, including a kids menu. The food was very flavorful and everyone enjoyed their entree.

The hotel is located within a shopping area and directly across from a movie theater. There is a Target, restaurants and other stores where you can pass some time.

I recommend this hotel and hope you will enjoy your stay there as well.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Todd H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, February 23, 2013
Todd K Harding-

Thank you for taking the time to fill out the review for us on Trip Advisor. Our team works very hard to make sure that we exceed our guest expectations and it is alway a delight to see that we have accomplished our goal.

We are very fortunate with our culinary team and they take pride in what they serve to our guest and make sure that it is seasoned just perfectly. We always enjoy having our families join us and seeing the children enjoying the facilities.

We look forward to you staying with us again in the future.

Sincerely
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New Bern, North Carolina
Level Contributor
177 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed February 19, 2013

We decided to stay at this hotel based on previous DoubleTree experiences and its location to Cary shopping, movies, and restaurants. The lobby and restaurant area are very nice. Check-in was quick and smooth, with the famous chocolate chip cookies and complimentary bottled waters! We were upgraded to a King suite due to my wife's status with Hilton. The room was nice - clean, fresh, and plenty of space. My only nitpick was that they left the shade open and the a/c unit off so that the sun shining in the entire morning heated the room up to an uncomfortable level. And it's winter with cold temps in NC! The only other issue we had was that the walls were thinner than expected. We heard our neighbor's TV and some other noise in the evening, but by bedtime things quieted down and we had a comfortable sleep. (Ever wonder why hotels always have the heavy doors that slam closed if you don't hold them? Not DoubleTree's fault, but some folks returning late don't get it!) Breakfast was the usual mix of cold and hot items, with made to order eggs, waffles or pancakes. We enjoyed the coffee with a nice omelet delivered by the very pleasant chef! All the employees were extremely nice and we felt the hotel was a good value with a great location! We'll be back!

Room Tip: Stay on the top floor for less noise!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, February 20, 2013
winemac-

Thank you for taking the time to do a review on Trip Advisor for us. We appreciate the great comments that you had about your stay. You touched a little bit on all of our amenities. Sounds like you didn't try out the pool, so next time bring your swimsuit and enjoy. We look forward to seeing you again.
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Newtown, Connecticut
1 review
5 of 5 bubbles Reviewed February 12, 2013

Great hotel, beautiful, clean, newer and in a good location with restaurants and shopping in the immediate area. I travel for business once a month and this is one of the nicest Doubletree hotels I have stayed at.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, February 20, 2013
Tracy O

Thank you for the great response and for staying with us when you visit our area. We look forward to seeing you again next month.
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Hausen am Albis, Switzerland
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed February 3, 2013

This is how a hotel should be run. Highlights are the Staff, breakfast and the comfort of the bed. Only slight disappointment is the shower - which although large was not very powerful (but this is only minor critisicm).

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, February 5, 2013
Neil P

Thank you so much for the nice compliment. We have a great team that truly cares about our guest experience.

We are working on the pressure issue and should have a pressure pump installed in the next 2 weeks. It has been ordering and just waiting anxiously for the arrival.

We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apex, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 2, 2013

I had no problems with my room or my stay. It was one of the BEST stay's I had ever had in any hotel. The employee's greeted you with warm and friendly smiles and just took care of me during my stay. I would recommend to anyone to stay here, if not for the friendly staff, the warm cookies. They were GREAT.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Francine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, February 4, 2013
Francine J-

Thank you so much for taking the time to write a review. We appreciate the great comments and I will be sure to share them with our team. They work very hard to make sure they are taking great care of our guests. Our guests are number one at our hotel.

We look forward to seeing you again on your next visit to Cary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Raleigh - Cary

Property: DoubleTree by Hilton Raleigh - Cary
Address: 500 Caitboo Avenue, Cary, NC 27518
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cary
#3 Romantic Hotel in Cary
#5 Business Hotel in Cary
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Raleigh - Cary 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
Attending an NC State football game at Carter-Finley Stadium, concert or NHL hockey game at PNC Arena? Concert at Cary's Koka Booth Amphitheater? Uber fares from the hotel are only $10. DoubleTree by Hilton Raleigh-Cary is conveniently located in Cary, North Carolina adjacent to the Crossroads Shopping Plaza between Raleigh and Research Triangle Park--just a short walk to over 70 stores, restaurants and IMAX movie theater complex. Located near several businesses and attractions, this Cary, North Carolina hotel is close to downtown Raleigh, RDU Airport, Regency Park, North Carolina State University, WakeMed Cary Hospital, NC State Fairgrounds, PNC Arena, Carter-Finley Stadium, Wake Med Soccer Park, Triangle Aquatic Center, Koka Booth Amphitheater, Triangle Aquatic Center, Time Warner Music Pavilion, Cary Tennis Center, and much more. The DoubleTree by Hilton Raleigh Cary Hotel is conveniently close to several colleges and universities including North Carolina State University (NC State), Meredith College, St. Augustine University, Peace College and Shaw University. We are a just a short drive to all. The Ideal Cary Hotel Amenities... DoubleTree by Hilton Raleigh Cary Hotel is a contemporary hotel featuring tastefully simple, uncluttered design with honest, uncomplicated comfort. This Cary, NC hotel offers smartly designed guest rooms, sleekly designed sunlit lobby with dual-sided fireplace, full service on-site restaurant and bar, room service, free high-speed Internet, free business center, indoor pool, large state-of-the-art fitness center, 24-Hour grab-n-go pantry, free bottled water, and much more. We are a 100% smoke free hotel. Looking to a plan a meeting or event in Cary or Raleigh, NC? DoubleTree by Hilton Raleigh Cary Hotel offers over 1,600 square feet of flexible meeting space perfect for board meetings, training, conferences, conventions, receptions, reunions, and more. See you soon! ... more   less 
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Also Known As:
Doubletree By Hilton Raleigh-Cary Hotel Cary

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