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“Quick one night stay”

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DoubleTree by Hilton Raleigh - Cary
Ranked #3 of 22 Hotels in Cary
Certificate of Excellence
Asheville, North Carolina
Level 5 Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Quick one night stay”
Reviewed December 29, 2012 via mobile

A great Doubletree if you are looking for a newer property with awesome service! I was able to pick up a cash and point combo deal for a week night stay at this property. The hotel staff at checkin and checkout were awesome! Very friendly and I felt like if I asked them for anything they were very accommodating. I will be staying here again for my next trip to RDU or RTP. Great area of Cary. Close to shopping, major restaurants, and its within walking distance of a movie theater! Nice job Doubletree! HHonors Gold member

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ANCBanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, December 31, 2012
ANC Banker-

I am Cerrie DeBos the General Manager of DoubleTree by Hilton Raleigh-Cary. I want to thank you for taking the time to fill out the review on Trip Advisor. It is always a pleasure to see that our team exceeded your expectations. We work very hard to make sure that every guest feels special at our hotel.

It is amazing all the shopiing, restaurant and movie theatres that are in walking distance to our hotel. Glad you were able to experience them. We look forward to seeing you again on your travels.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Atlanta, Georgia
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 25, 2012

Stayed here a couple of nights earlier this month. Great breakfast and staff. Rooms are clean and quiet. Location isn't the easiest to find. Close to restaurants and shopping. You can't go wrong staying here compared to other accomodations in the area.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCDemTaxMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, December 27, 2012
DCDem TaxMan-

I am Cerrie DeBos the General Manager at the DoubleTree by Hilton Raleigh-Cary. Our team truly appreciates the great comments about our hotel. We strive to exceed our guest expectations and it is indeed a pleasure when you let us know we have.

We look forward to your future stays at our hotel.
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IAD
Level 4 Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 23, 2012

This Doubletree hotel was empty when I arrived here. The HGI was not. I should have gone to HGI instead. This hotel looks renovated. But the room had a sun shade only. There is no way to close these curtains since this is not full size, just half the window. You can't sleep during the day. Well. This is a funny design error I have never seen in DT. The breakfast buffet was ten dollars but scramble was the worst and sausages were burnt. There was a waitress in the bar. It turned out she was the only waitress who serve the breakfast. So I had to wait to be seated for a good several minutes. Then a guy in red shirt (FD clerk) told me I can have a seat wherever I like. Is it free breakfast? Anyway it is okay I am HH gold member so it's free. Anyway the waitress never came back to me so I left my coupon with tips. No coffee refills! She was so busy with everyone in the restaurant. It is just weird scene in DT. Just one waitress for breakfast? Here is my guess. This DT is located near Cary shopping mall center not close to RDU airport. So there is no reason for people staying at this hotel. DT room rate is expensive and other hotels are nearby. I think GM focuses on weddings and other events since this DT has a large sales force team and reduce other staffs. But GM you have to make some efforts to keep your original DT guest. I will be staying in Hilton RDU or DT Suites RTP next time.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IADFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, December 27, 2012
IAD Flyer-

I am Cerrie DeBos the General Manager at the DoubleTree by Hilton Raleigh Cary. I would like to apologize for your experience at our hotel. This is definitely not the service that we provide at our hotel.

We do our best to focus on all of our guests and to make their stays pleasurable. I would welcome the opportunity to talk to you in person about your experience. You concerns are very important to me.

Please call me at your convenience at 919.239.4777.
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Atlanta, Georgia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 20, 2012

This was my first Doubletree experience and it was great. I was lodged for a stretch of two weeks and my stay was a pleasant one. I particularly enjoyed the breakfast buffet and the lady who waited on me, MAURA, was professionally excellent, courteous and pleasant on the job. She made my stay enjoyable. OMAR at the reception was friendly and helpful too. The location is also just a stone throw from the movie theater and has a lot of decent places to eat and shop around. I looked forward to the Cookie, warm and fresh. Would definitely book this place again.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicki N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, December 27, 2012
Vicki-

I am Cerrie DeBos the General Manager of the DoubleTree by Hilton Raleigh-Cary. I want to thank you for the positive review. We are very fortunate to have such a caring team at our hotel. Omar and Maura are definitely two of our shining stars. They always try to go above and beyond to make sure that our guests stay are pleasurable.

The cookies are the best aren't they and to think you can have one anytime of the day is even better. They are always warm and fresh.

Our location is perfect for everyone whether you are here on business, pleasure or for one of the several college events in the area. You have so much to do in walking distance. Glad to see you got to experience it all.

We look forward to seeing you on your next visit.
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Stevenage, United Kingdom
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 29, 2012

So I arrived three weeks ago for a business trip. Still here, and I could not ask for a better, or more friendlier hotel than this. I have another week left, but am actually looking forward to the stay.

So where to begin. On arrival I was met by the reception team, friendly from the offset - Smiling faces, the cookie, but being Mr Healthy refused... It did look good though.

Arrived in the room - Totally not what I expected- Had everything I needed, Fridge, Microwave, Air Con, WiFI, TV - the lot... If anyone complained to say the room wass not equipped, I do not know what else that would want from a Hotel of this standard.

Breakfast in the Doubletree is a buffet style, but such a choice - Whatever you wanted, Healthy Porridge, sorry Oatmeal, English Style Breakfast, Danishes even something called Grit.. Who would eat Grit !!... But it was there, and people did... And the breakfast waitress, she just smiled all the time... never stopped... Come on, its 06:00.. Stop smilin....

I needed to get to the office, so asked about a cab. So long as you need to travel between 07:00 and 22:00 and within 5miles, there is a free shuttle car which will take, and (sometimes - private joke) pick you up.... seriously.... Bo the driver, really good laugh, will take you where you need to go... and even turned the Christmas music off for me !!

Got picked up from work and went into the gym... well I guess as advertised, Fitness Center. I wanted a gym and to be honest, 2 treadmills, a bike, cross trainer and set of dumbells... not enough for me, but guess its not a David Lloyd or full size gym. If I was going to say anything, either look at making the gym/fitness center bigger and share with the sister hotel, or look at getting membership packages for local club for guests, or at least offer it... would be a nice gesture. But anyway, not a complaint just a suggestion.

Evening meal - The food is absolutely fantastic... I think I have had everything on the menu, and now have the chef cooking me a special omelette... not because there is anything wrong with the food, just wanted a change... and Kally and Vito... diamonds... again, lovely people... and for Vito, the Clam Chowder is great for the girlie friends.. !! again private joke....

And must not forget Housekeeping.. these are the guys who get forgotton... they work so hard to keep the rooms tidy... Thank you

Just one more thank you - For the Christmas tree in my room.... Lovely...

In this hotel, it is like home.... the team (including Patience, Chris, Omar, Alycia, Elizabeth, Hector, Bo, Kally, Vito, Mike, Bill.... Sorry if I forgot anyone...) have given us such a laugh and have enjoyed their company... They are professional but not regimental... you do not feel out of place... just great... How all hotels should be.... DO NOT CHANGE A THINK !!!

Looking forward to coming back hopefully next year.... Merry Christmas y'all xxxx

Room Tip: My room was great looking out the back of the hotel, onto the Garden Inn Hilton.. but the sun shined...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, December 5, 2012
Paul-

Thank you so much for the great comments! We have and still are enjoying you staying with us. We love when Beau is here to pick you up, he is always punctual and watches out for you.

We are going to really miss you when you leave we won't have anyone to give us a hard time anymore. So, you need to hurry back. Hope you have a wonderful holiday season and glad we got you in the spirit.

You are one of the best!
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Newcastle upon Tyne, United Kingdom
1 review
Reviewed November 16, 2012

In town for business, visiting from the UK (New Castle, best football team of course)! And the staff was my family away from home! The Vito & Cally are AWESOME! All staff made me feel like family! Omar is just the "Muts Nuts"! He makes us smile and just kept offering us warm cookies! Accomidating and friendly!

Room Tip: Excellent Rooms! Spacious!
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, November 30, 2012
I am the General Manager of the DoubleTree by Hilton Raleigh-Cary and would like to thank you for the outstanding review.

Anita it has been a pleasure to have you and your hubby staying wih us for the past few weeks. You are part of our DoubleTree family and appreciate the warmth that you have provided to our team. We hope you will be back soon to visit us!!

Our team will truly miss you!
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New York City, New York
1 review
Reviewed November 14, 2012

This hotel is the Best Doubletree I've ever stayed at! The breakfast is great! The staff was welcoming, and just perfect! The hotel grounds are amazing! And the decor in the hotel is just impecable! Everytime I go to Raleigh/Cary I'm going to stay at the Doubletree Cary!

Room Tip: GET THE COOKIE!!! Make sure to get the cookie
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronnie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cerrie D, General Manager at DoubleTree by Hilton Raleigh - Cary, responded to this review, November 30, 2012
I am the General Manager of the DoubleTree by Hilton Raleigh-Cary and want to thank you Ronnie for the great comments about our team and hotel.

Our goal is to provide the home away from home experience and it is always a pleasure to here of our accomplishments. We are glad you will stay with us the next time you visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Raleigh - Cary

Property: DoubleTree by Hilton Raleigh - Cary
Address: 500 Caitboo Ave, Cary, NC 27518-6991
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cary
#3 Romantic Hotel in Cary
#5 Business Hotel in Cary
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Raleigh - Cary 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
Attending an NC State football or basketball game, concert or NHL hockey game? Uber fares from the hotel are very reasonable. DoubleTree by Hilton Raleigh-Cary is conveniently located in Cary, North Carolina adjacent to the Crossroads Shopping Plaza between Raleigh and Research Triangle Park--just a short walk to over 70 stores, restaurants and IMAX movie theater complex. Located near several businesses and attractions, this Cary, North Carolina hotel is close to downtown Raleigh, RDU Airport, Regency Park, North Carolina State University, WakeMed Cary Hospital, NC State Fairgrounds, PNC Arena, Carter-Finley Stadium, Wake Med Soccer Park, Triangle Aquatic Center, Koka Booth Amphitheater, Triangle Aquatic Center, Time Warner Music Pavilion, Cary Tennis Center, and much more. The DoubleTree by Hilton Raleigh Cary Hotel is conveniently close to several colleges and universities including North Carolina State University (NC State), Meredith College, St. Augustine University, Peace College and Shaw University. We are a just a short drive to all. The Ideal Cary Hotel Amenities... DoubleTree by Hilton Raleigh Cary Hotel is a contemporary hotel featuring tastefully simple, uncluttered design with honest, uncomplicated comfort. This Cary, NC hotel offers smartly designed guest rooms, sleekly designed sunlit lobby with dual-sided fireplace, full service on-site restaurant and bar, room service, free high-speed Internet, free business center, indoor pool, large state-of-the-art fitness center, 24-Hour grab-n-go pantry, free bottled water, and much more. We are a 100% smoke free hotel. Looking to a plan a meeting or event in Cary or Raleigh, NC? DoubleTree by Hilton Raleigh Cary Hotel offers over 1,600 square feet of flexible meeting space perfect for board meetings, training, conferences, conventions, receptions, reunions, and more. See you soon! ... more   less 
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Also Known As:
Doubletree By Hilton Raleigh-Cary Hotel Cary

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