I wanted to let you how much our entire family enjoyed our stay and the surprise celebration of our father’s 80th birthday. Blair Hofmann went out of her way to make sure our stay would be memorable right from the beginning of planning event to the very end. She answered all of our questions timely (and we had many), and made timely follow ups to ensure the success of the event. Moreover, she even came to the event to make sure everything went as planned. Since we live in New Jersey it was great to see her face to give her a big hug for all her efforts. We thought to ourselves, “WOW!”, that’s being focused on the customer. This really made us feel special and important. Please personally thank her for us.
Our room was ready when we got there, even though we were early. What impressed us the most was that they knew who we were and why we were there. The food and the service during the party was excellent. We especially were thrilled that the wait staff actually asked when they should bring the cake in, instead of just bring it in when they wanted to. Another WOW for us! The food and the service was exceptional. Many people at the event commented on how good the food was and how beautiful the room was.
The person who helped us with the technical issues was also very friendly and polite, even though we did not know what we were doing, he was patient showed us what to do and even came back to follow up. Unfortunately I forgot to write his name down, but please also thank him for the exceptional service. Additionally, when we needed anything from the staff they responded within minutes. Another WOW! Talk about “delight the customer”!
After the party we all went to the hospitality room to relax and there were not enough chairs. When we alerted the front desk the chairs were there within minutes…yes I do mean minutes. Yet another WOW.
All the staff we were exposed to were extremely polite, and best of all friendly. The hotel was clean and homey. We really enjoyed the manager’s special and the breakfast. But believe it or not many of our family members had not stayed at an Embassy Suites Hotel, now they do not want to stay at any other hotel! What an impression your staff, and hotel made on them.
I can’t wait to write my report on TripAdvisor. Too bad they don’t have a score of 6 stars!
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- Also Known As:
- Embassy Suites Cary
- Cary Embassy Suites