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Embassy Suites by Hilton Raleigh - Durham/Research Triangle
Ranked #5 of 22 Hotels in Cary
Certificate of Excellence
Dallas Tx
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Staff”
Reviewed February 4, 2012

The Staff at the Embassy Suites Cary is really great. The Hotel shuttle picks you up at the airport and everyone you meet is there to help you. They have free laundry facilities (two washers and dryers) on the 5th floor and Cary transport ($1) across the street. Lakbir (sp?) the bellman is really excellent!

Room Tip: 5th floor if you want to be near the laundry.
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  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CitizenMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review, February 6, 2012
Dear CitizenMP
Thank you for your very kind comments about out team. We are very proud of Lekbir and our many service champions.
I am delighted that you enjoyed your stay. I look forward to seeing you on your next visit to our area.
Russ Smith
General Manager
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931 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
Coastal North Carolina
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 19, 2012

My husband brought the family (me and our two children) along for training he attended at this hotel. We stayed one night in a standard one-bedroom suite. Check in was seamless, the room was clean and comfortable, and the hotel was quiet in the evening. We put our two-year-old on the sofa bed in the living area and our infant in a pack-n-play also in the living area. Everyone slept perfectly and there was still room to move around even with their beds set up. Breakfast was also quite nice. There was a huge spread and plenty of space to sit down and enjoy your meal. We were very pleased with our overall stay.

We stayed a second night in town, but switched hotels, only because we found something comparable in size for a better rate (for us).

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank THE_51LV45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review, February 6, 2012
Dear: THE_51LV45

Thank you for your many nice comments regarding your recent stay at our hotel. Embassy Suites is an ideal hotel design for families who use the spacious suite in much the same way that you used yours. I'm glad that the service was friendly and efficient as well.

We hope that you stay with us again on your next visit to our area. We often extend discount offers through our brand site at embassysuites.com. Please check us out for your future travel plans.

Regards
Russ Smith
General Manager
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claudia0501
Level 5 Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 12, 2011

Check in was immediate. There were several people checking in, but there was plenty of staff to get everyone taken care of immediatley. The bed and bedding seemed updated, the carpet was clean and soft, the bathroom was clean and well stocked with plenty of towels. The evening reception was pleasant with free drinks and light snacks. The breakfast was fresh and plentiful. My only complaint was that this was a very short stay (only one night) and I could not make use of the pool and sauna which I remember as being super relaxing. We also could not make use of the restaurant which, in the past, was exceptional.

Room Tip: I was given several choices. We prefer to be close to the elevator and on a lower floor. They will...
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank claudia0501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review, February 7, 2012
Dear: claudia0501

Thank you for your many very generous comments regarding your recent stay with us. We are very fortunate to have an exceptional team of service professionals. They really do care that you enjoy your stay.

I'm sorry that you didn't get to stay longer as well. Maybe on your next visit to our area.

Embassy Suites is a member of the Hilton family of brands. If you are a Hilton Hhonors member you can include location preferences in your profile. Its easy to sign up.

I hope to see you on your next visit to our area.

Regards
Russ Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level 6 Contributor
178 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed November 19, 2011

I've stayed at the Embassy Suites many times over the years. I am happy that they have updated the bedding covers in the rooms which gives it a fresher look and feel. They have made some changes in the bathroom as well. It appeared there were new shower stalls and wall paper. Since I don't use the living suite area, it is still very serviceable as is. The morning meals are just great and offer a wide selection of breakfast choices. Great staff. Overall great visit there this last week.

  • Stayed November 2011, traveled on business
    • Value
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Helpful?
1 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review, February 6, 2012
Dear kleighKansasCity:

Thank you for staying with us on your recent visit to our area. I am delighted that the upgrades to the bedding and bath room improved your experience.

I am glad that the breakfast service and variety works out well for you. We have added healthy snacks to the Evening Reception. Check it out on your next visit.

Thanks Again, We hope to see you on your next visit.

Regards

Russ Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level 6 Contributor
255 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed November 18, 2011

As has been mentioned, Embassy Suites went on a building streak in the 1980's and this property is one of those early gems. You get a huge atrium, very large guest rooms, the pools for the koi and plenty of socializing space. While I found nothing really worn out, some of the interior is tired or faded.

Over a four day meeting, our group used every part of the hotel. We were very pleased with the meeting rooms, the breakfast, the free drinks and the restaurant.

Example -- we were overwhelming the restaurant one night. At first they fell behind, but soon more staff showed up and the meals came right out. Nice recovery!

I would suggest upper floor rooms for the quiet. Our group would come right back here in a New York minute.

Room Tip: Hard to see, the shopping center across from the hotel has many food options.
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Railhistoryfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyCary, General Manager at Embassy Suites by Hilton Raleigh - Durham/Research Triangle, responded to this review, February 6, 2012
Dear Railhistoryfan:

Thank you for staying with us with your group recently. It is great to hear from a guest who had an opportunity to see our hotel and its servcies in great detail. I loved your report on the dining room team's response to the unplanned but very welcome rush in the dining room. We are very fortunate to have a great team of service professionals who want you to have a great time and react well when the rush is on.

Thank you for your comments on the building design and the finishes. We are always working to improve in all areas.

I hope to see you on your next visit to our area.

Regards

Russ Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte nc
Level 6 Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 2, 2011

I have always had good experiences at Embassy Suites but this property is special. I spent two nights here at a business conventional held on the property. The staff are amazing! At breakfasts the food and service were excellent. If I got up to get something, when I returned my dirty plate was gone.
The room was great as is typical at Embassy Suites. And when I asked for non-allergic pillows they arrived at my room in minutes.
This is the place to stay if visiting Raleigh-Cary NC

Room Tip: All rooms are excellent
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andywayne1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, North Carolina
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2011

I've stayed at this facility a handful of times over the past several years. It is true not much has been updated but the ammenities are nice: 2 large flat sceens, nice in-room bar sink area, spaceous rooms, great complimentary breakfast buffet, and relaxing lobby.

The staff were very respectful and the flower on the cook-to-order breakfast plate was a really nice touch.

Points of frustration: 1) the room was very humid and it was difficult to find a comfortable temp, the floor felt damp and the bed covering/comforter was too heavy; needed a light blanket. 2) the coffee/bread/danish area was congested and there was no room to manage your tray and prepare toast, etc.

All in all a really nice stay.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CSG911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Raleigh - Durham/Research Triangle

Property: Embassy Suites by Hilton Raleigh - Durham/Research Triangle
Address: 201 Harrison Oaks Blvd, Cary, NC 27513-5544
Phone Number:
Location: United States > North Carolina > Cary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Cary
#3 Family Hotel in Cary
#7 Business Hotel in Cary
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Raleigh - Durham/Research Triangle 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Embassy Suites Cary
Cary Embassy Suites

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