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Reviewed 4 weeks ago

Some hotels have governors on their AC , not this one, Slept so very well. Clean rooms. Hotel staff helpful and friendly. Location great. Breakfast was fine , coffee was flowing. Check out was simple and quick.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank TEF2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjiH-HWS, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded 4 weeks ago

Thank you for choosing the Homewood Suites Cary for your travels to the area. We appreciate your excellent rating. I am thrilled to see that our commitment to providing an exceptional guest experience resonated throughout your time with us during your stay. As a hotel we greatly appreciate your recommendation and we eagerly await your return "Home" soon!

Kindest Regards,

Benji Hemilright
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2019

Megan is simply the best!. I called to inquire concerning a room for a special occasion for November 2019. Megan answered the phone with a smile in her voice, very pleasant, patient, great listening skills. I would hire her with only a phone interview. Hilton made a great choice when Megan was chosen. Spencer her supervisor was kind and received the call-in compliment for Megan graciuosly! Looking forward to meeting there two awesome individuals.
Way to go... offering outstanding customer service!!!

Date of stay: September 2019
    • Value
    • Rooms
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Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjiH-HWS, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded September 13, 2019

Thank you for choosing the Homewood Suites Cary for your travels to the area. We appreciate your excellent rating. I am thrilled to see that our commitment to providing an exceptional guest experience resonated throughout your time with us during your stay. As a hotel we greatly appreciate your recommendation and we eagerly await your return "Home" soon!

Kindest Regards,

Benji Hemilright
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019

We were forced to evacuate the coast due to Hurricane Dorian. The room was very comfortable and the staff was very welcoming. Overall our last 2 days of vacation were very nice. I was disappointed in the the breakfast. There were no cheese omelettes, the biscuits were very hard and the gravy was cold. I tried to find someone to address these issues, but no one was in the kitchen. Despite the breakfast issue, I would definitely recommend this hotel.

Date of stay: September 2019
    • Value
    • Cleanliness
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Thank B1362VManthonyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjiH-HWS, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded September 10, 2019

Thank you for choosing the Homewood Suites Cary for your travels to the area despite the circumstances. I am sorry you were unhappy with our breakfast. I am thrilled to see that our commitment to providing an exceptional guest experience resonated throughout your time with us during your stay. As a hotel we greatly appreciate your recommendation and we eagerly await your return "Home" soon!

Kindest Regards,

Benji Hemilright
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019

Staff was professional and precise with every detail of our trip. The excellent communication was a breath of fresh air and made our stay wonderful. We will stay here again when visiting Raleigh/Cary.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank kbradley298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjiH-HWS, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded September 10, 2019

Thank you for choosing the Homewood Suites Cary for your travels to the area. We appreciate your excellent rating. I am thrilled to see that our commitment to providing an exceptional guest experience resonated throughout your time with us during your stay. As a hotel we greatly appreciate your recommendation and we eagerly await your return "Home" soon!

Kindest Regards,

Benji Hemilright
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2019

Room was neat, staff was spot-on with customer service, great location, quiet and still close to many things we needed to be near, morning breakfast was very good on all days, evening social
hour featured tasty snacks, cold beer and wine that was close to our taste!!!

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Miltstrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenjiH-HWS, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded September 10, 2019

Thank you for choosing the Homewood Suites Cary for your travels to the area. We appreciate your excellent rating. I am thrilled to see that our commitment to providing an exceptional guest experience resonated throughout your time with us during your stay. As a hotel we greatly appreciate your recommendation and we eagerly await your return "Home" soon!

Kindest Regards,

Benji Hemilright
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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