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“Never again”

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Surfside Lodge Oceanfront
Ranked #14 of 19 Hotels in Carolina Beach
Reviewed June 2, 2013 via mobile

This is our 3rd year coming to Carolina Beach Music Festival. The first year we stayed too far away from the festival and wanted to try a place within walking distance. Last year the place we stayed just had such small rooms. This place has been so disappointing. Everything needs to be updated & painted. Just don't even consider this place. The location is great but that is it.

  • Stayed: June 2013
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4  Thank Kimmie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crown142, Owner at Surfside Lodge Oceanfront, responded to this reviewResponded June 28, 2013

So sorry that our hotel didn't meet your expectations. As we have stated we are an older mom and pop hotel and slowly tying to upgrade the hotel as it was in dire need of help when we took over a year ago. We continue to make upgrades and will continue to take reviews like yours very seriously as we look for ways to improve the facility. Barry Eagle

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Reviews (242)
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162 - 168 of 242 reviews

Reviewed June 1, 2013

This is a very friendly and family type place to stay. Everyone is kind and willing to try to please. The staff is considered of all. They will make your visit worth while. The staff is always willing to work with their people, if in need of something they try to help out if possible.

  • Stayed: March 2013, traveled with family
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Thank Marga W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crown142, Owner at Surfside Lodge Oceanfront, responded to this reviewResponded June 2, 2013

Thank you for the nice comments about our staff. They work extremely hard and do their best to take care of each guest and their needs. We are so glad you enjoyed your stay and hope to see you again in the near future. Barry Eagle

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Reviewed May 31, 2013

We will come stay again soon. The view was awesome. Location was great. We walked just about everywhere. The other guest was quiet. Didnt hear any loud noises. There was a couple of roaches that we saw in the room. They might would want to get someone to spray. That didn't keep us from not staying there. We all had a blast. The lady at front desk was really nice. She even let us go up to the room to look at it, before we stayed. We will come visit Surfside Lodge oceanfront again.

  • Stayed: May 2013
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1  Thank Cindygrishamwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crown142, Owner at Surfside Lodge Oceanfront, responded to this reviewResponded June 2, 2013

Thank you for your kind review. I am sorry for the bugs you encountered. We do have the property sprayed on a monthly basis so we will address with our pest control company. Again, thank you for the kind reveiw and we appreciate the time you took to write it. Barry Eagle

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Reviewed May 27, 2013

I stayed at the surfside motor lodge with my sister's soccer team for a soccer tournament. We were all completely disgusted when we arrived. Almost all the rooms smelled like smoke and everything was old and disgusting. In fact, four of the soccer families left only MINUTES after they arrived. One of the dads even got cut on the bed frame!! This is NOT a safe place to stay if you have small children or any children for that matter. Everyone around smokes, drinks, and has crude language. There is a night club across the street that plays there music LOUD all night!! It is very hard to sleep. There is a very creepy motel across the street also where everyone smokes and drinks. The rooms were nasty: outlet covers were coming off the walls, shower heads very low, shower squeals, no stopper, nasty gunk inside fridge, and the mattresses are stained; and I stayed in the nicest room in the hotel!! I mean this place isn't even up to regulation. I just ate at a McDonald's that had a higher sanitation rating then they did! This place is just awful! NEVER EVER AGAIN!

  • Stayed: May 2013
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3  Thank Dhxjcjcjdjdjckskqc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crown142, Owner at Surfside Lodge Oceanfront, responded to this reviewResponded June 2, 2013

Obviously, it's tough to read a review like this. We obviously didn't meet your expectations and we are truly sorry for this. Yes, we are a much older property without the amenities of a branded hotel. We are continually trying to upgrade the hotel as the hotel was in very poor shape when we took over it a year ago. I would be more than happy to speak to you personally about your experience and see if can do anything to satisfy you due to the poor experience you encountered. Please feel free to call the hotel and ask for me personally. Again, we apologize and wish you the best. Barry Eagle

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Reviewed May 21, 2013

If your looking for a great place to stay whether it be for a quick weekend trip or a week long vacation, The Surfside Lodge is the place to stay in Carolina Beach. It is located right in the heart of Carolina Beach and you can walk to everything. The staff is so friendly and eager to do anything that they can to make your stay comfortable and enjoyable. I have personally stayed there for the last three years and I am pleased, so pleased with them! I will be returning to stay with them in just a few weeks in June and then again this August. Whether you go alone for some just me time or take your family (I have done both) you will enjoy your stay there and want to go back again and again. Brenda the Manager there is wonderful, and will go out of her way to work with you and make sure that you get the accomidations that you need and are looking for. The place is very clean as well. Even the grounds are well kept and so relaxing and refreshing. I know that me and my family plan to continue to stay there year after year and don't mind telling our friends and other family how much we enjoy it and recommend it highly!

Room Tip: 36 is my personal favorite room. It has a double bed, full kitchen and a private ocean front balcony...
  • Stayed: July 2012, traveled with family
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Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crown142, Owner at Surfside Lodge Oceanfront, responded to this reviewResponded May 23, 2013

Thank you for such a kind review. Brenda and her staff work extremely hard to make the guests feel welcomed. So glad you are a loyal guest and we truly appreciate your business and the time you took to write a review. Look forward to seeing you again. Barry Eagle

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Reviewed May 9, 2013

My husband and I were married last year in May and our entire family and friends booked rooms at your hotel to attend our perfect beach wedding in front of your hotel. (By the way I love that your hotel shared our pictures of our wedding and reception by the pool) the staff have always been so nice and right there when needed! Mrs. Brenda Godwin is AWESOME and provides the best customer service that I have ever experienced from any other place I have stayed at on Carolina Beach!! We had left my wedding dress in our room this past weekend May 3-5th and I was totally freaking, I contact the hotel and she mailed it to me within a few days, that to me shows a great hotel that cares about their customers, this hotel will be the only one my family will ever stay at again its all due to the wonderful customer service from all your staff! Thanks again for a wonderful experience your hotel has provided to us and our family!!! We refuse to stay at any other hotel besides..Surfside Motor Lodge :)

  • Stayed: May 2013, traveled with family
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Thank AprilWilkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crown142, Owner at Surfside Lodge Oceanfront, responded to this reviewResponded May 20, 2013

Thank you so much the great review. Brenda and her staff work so hard to make everyone's stay a comfortable and memorable experience. Glad everything worked out with your dress and congratulations. Glad to know we will be your hotel of choice when you come back to the area. Barry Eagle

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Reviewed May 1, 2013

My husband I stayed here in April 2013 and was thoroughly impressed. We parked car and were able to walk everywhere we went. The location of this hotel was great, the service was amazing and the staff was very pleasant. Brenda - the general manager was so friendly. Even on the first floor where we didn't have an ocean view, you could walk to the ocean in under 15 seconds!!! I would definitely recommend this place!

  • Stayed: April 2013, traveled as a couple
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1  Thank Rebecca18705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crown142, Owner at Surfside Lodge Oceanfront, responded to this reviewResponded May 3, 2013

Thank you for the kind review. It is nice to be so close to the ocean and all of the attractions of the beach. So glad you enjoyed your stay. Brenda works so hard for us and does everything in her power to make all of our guests feel at "Home". Again, thank you for the review and we hope you will come back soon. Barry Eagle

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Additional Information about Surfside Lodge Oceanfront

Address: 234 Carolina Beach Ave N, Carolina Beach, NC 28428-6111 (Formerly Surfside Motor Lodge)
Location: United States > North Carolina > Carolina Beach
Amenities:
Swimming Pool
Hotel Style:
Ranked #14 of 19 Hotels in Carolina Beach
Price Range: $87 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Surfside Lodge Oceanfront 2*
Number of rooms: 29
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Also Known As:
Surfside Motor Hotel Carolina Beach
Surfside Hotel Carolina Beach
Surfside Motel Carolina Beach

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