Our group of 6 (one was a 5 year old) ate at Michael's on Friday 8/7/09. We were told at 7:45 there was a 45 min wait which was not too bad. Actual wait was 1 hour. We placed our order at 8:50. At 9:30 our food was brought out. 2 of the orders were cold and 1 order was wrong. The child shrimp 'platter' was 8 boiled shrimp and some potato chips which cost $5.95. The waitress tried to convince my son to try the order (Penne Rachelle) that was wrong because it had "sundried tomatoes" and was better than the Alfredo he ordered. We asked to speak to the manager and she asked what we wanted to be done. I told her to do what she thought was right and we'd let her know if it was acceptable. She gave us a 20% discount, which barely took care of the tip (mandatory 18% for parties of 6 or more). Also, we were told the 'market' price for crab legs at the hostess station by a waiter and the price quoted by our waitress was different. We will never go back there again!!!!
The only enjoyable thing about the whole night was showing my granddaughter the fish tanks to try and take her mind off the wait and the fact that she was tired, cranky and hungry.
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