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“Pretty good”

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Courtyard by Marriott Carolina Beach
Ranked #4 of 19 Hotels in Carolina Beach
Hyde Park, New York
Level 5 Contributor
60 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Pretty good”
Reviewed August 24, 2014

First the problems. The door card reader was a pain, had to swipe several times to get into the room. Broken iron, very few electric receptacles. The good, great beach, quiet, wonderful front desk personnel. Overall a good value and a cool old fashioned beach town.

  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Chefspalate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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896 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
2 reviews
Reviewed August 21, 2014 via mobile

We arrived about 3 hours before the 4pm check in. They didn't have our room ready but said they would call us when it was. Not hearing from them 1 1/2 hour s later we went back to the hotel, should be ready soon. This went on until 4:45pm. All kinds of excuses. Gave you bottled water, a lower rate fot that night & breakfast coupons. They obviously have a shortage of housekeepers a and a bad way of handling it. I do have to say though that the breakfast staff we absolutely wonder. Just hire more housekeepers so you are ready for the guests in a timely manner.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rambler4now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard G, Manager at Courtyard by Marriott Carolina Beach, responded to this review, August 22, 2014
Hello,

Thank you for staying with us and taking the time to share your experience on TripAdvisor. Please accept our apologies for the late check-in. I am glad that they did provide you some compensation for the inconvenience. We look forward to seeing you again.

Rick Grant
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 4 Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 19, 2014

Time to get out of Charlotte for a weekend with the wife. Checked into the Marriott on Friday after rain driving for the last hundred miles. Walked inot the lobby and activity was a bloom. Reception and beach wedding just minutes away. We just wanted to check in and have a cocktail. We had to get the attention of the reception staff to get checked in. That probably was the toughest part of the weekend, but they did have free local wine samples and cheese. So you're forgiven. Pool was clean and towels were available. The bar made a fine daquari and munchies. The pool wait staff was awesum, made a nice day even nicer. The room was clean and beach front view with a patio, even better. Great location right at the pavillion , so walking and no driving. Saturday morning went down the street for bloody mary's and breakfast.... or was that breakfast..... it had celery..... okay a breakfast salad. The Sunday morning brunch at the hotel was probably the only downside, $12.95 for a cup of grits and toast was a little high. The full buffet was available, but we just wanted a little bite and not a sweet roll. I think allowances should be considered, but not this time. Anyways a great weekend. I would go back , but just not eat the buffet, plenty of other great breakfast places around........Getting reaquainted with the spouse....... always a good thing.

Room Tip: Two elevators to service the hotel, checkin late and leave early or get and extended checkout time...
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  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Tim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessika_GeneralMgr, General Manager at Courtyard by Marriott Carolina Beach, responded to this review, August 22, 2014
Dear Tim,

Thank you so much for your comments! I would like to apologize for the lack of service at check in. I will make sure that we do a better job providing great service at the front desk. The hotel does feature a separate Bistro menu that you may want to try your next visit. You can order any items ala cart. I am glad that you were able to reconnect with your spouse. I hope we will see you soon. Thank you for staying with us.
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Charlotte
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 9, 2014 via mobile

Highly recommend the Courtyard Carolina beach. Our two younger kids had a blast and the beach / indoor and outdoor pool situation was perfect for them. The area is a little bit touristy but a lot of nice cities close by kept it interesting. Hotel staff very cooperative and the place was clean safe and well managed. Hard to beat the oceanfront balcony view for sunrises and the Thursday night fireworks. Would go back again. Also Tony Silvagni Surf School was a great weeklong camp for our younger kids each morning.

Stayed August 2014
Helpful?
2 Thank Drewnino2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessika_GeneralMgr, General Manager at Courtyard by Marriott Carolina Beach, responded to this review, August 22, 2014
Thank you for your kind words! I will let Tony Silvagni know that your children enjoyed the camp. We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nazareth, Pennsylvania
Level 5 Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 7, 2014

I had the opportunity to visit this hotel for a couple of days in August. I had a wonderful stay here!

Free Parking!

Check-in was very easy. Although the keys did not unlock my room very well(I went through 5 of them). The front desk staff gave GREAT choices for meals - Shuckin Shack, Gulfstream, and Havana's

Room was clean and as you would expect from a Marriott. Every room has a balcony!

Exercise Facility was not too good - 2 treadmills(one you could not hear volume from TV, the other had no cable at all - I fixed that by reinserting, but it is broken). Freeweights were missing 15, 25, and 30lb. Exercise Room was hot!

Indoor Pool and Hot Tub were both nice! Outdoor Pool screams 'Bring the kids'!

Bistro was really good! Starbuck's coffee...

I'd stay here again!

  • Stayed August 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank JessFuquay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 6, 2014

This trip didn't start out well. Our friends from Texas came to visit us in NC and we booked our rooms well in advance of the trip - May 30th- because we wanted adjoining rooms so our families could spend time together when we weren't on the beach. When we arrived, check in, which is at 4, was delayed until 5 because of the request of adjoining rooms. The room our friends stayed in did not have a working AC unit. The bedding for the sleeper sofa was filthy-looked to have been the last guest's sheets and just put back in the closet. The bathroom was not fully cleaned-ring in toilet and grime around the tub. All of this was reported and then I reported it to the GM, Jessika Medina via email after our frustrations reached the limit. Jessika is the saving grace of this property. She addressed all of our concerns and had them corrected within the next 12 hours. We were personally addressed by head of housekeeping, who was also very professional, easy to speak with and apologetic. I had no intentions on returning to this hotel for any further trips, but I have to say the customer service from Jessika and her team changed my mind. We will be back. The lack of 5 star is due to the adjoining rooms and the AC unit not getting fixed. When we booked so far in advance and there is limited options such as the adjoining rooms, it seems there would be a better way to get those requests filled. We had 4 little ones with us and an on time check in is helpful.

  • Stayed August 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HMG73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2014

My family has been coming to this hotel for years, and it's because of it's proximity to the beach, that we keep coming back in the spring, summer (although it's hard to swallow that peak-season price!) and fall! But DON'T BE FOOLED: THE BEST ROOMS IN THE HOUSE ARE THE STANDARD KING ROOMS, BECAUSE THE BED FACES THE OCEAN! I've been to much more luxurious hotels and beaches, but none of them have had the views that these king rooms (don't get the whirlpool--it's configured differently) do! EVEN WITH KIDS, get the king room (if you have one or two kids) or get a king (for yourselves!) and an adjoining 2 Queen room for the kids, if you can swing it!

Room Tip: Suites have NO view in the bedroom area. If you don't need as much space, get the STANDARD KING...
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  • Stayed August 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank ameliaowens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Carolina Beach

Property: Courtyard by Marriott Carolina Beach
Address: 100 Charlotte Ave, Carolina Beach, NC 28428-5119 (Formerly Courtyard by Marriott Carolina Beach)
Phone Number:
Location: United States > North Carolina > Carolina Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Carolina Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Carolina Beach 3*
Number of rooms: 144
Reservation Options:
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Also Known As:
Courtyard By Marriott Carolina Beach Hotel Carolina Beach
Courtyard Carolina Beach
Carolina Beach Courtyard
Carolina Beach Marriott

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