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“What happened to Donna?”

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Days Inn Asheville West
Ranked #3 of 4 Hotels in Candler
Long Island, New York
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“What happened to Donna?”
Reviewed October 22, 2013

This was our 3rd or 4th time staying at Days Inn West Candler. We were disappointed to hear Donna is no longer working there. Too bad, because she made the place. Without her, the quality of service has gone way downhill. With the exception of Doug, he is awesome too, and the only familiar face from previous years. Seems to be a new staff in place who don't care half as much. For instance - the new lady working the breakfast - you couldn't get a smile or greeting out of her. One morning it was pretty quiet when I showed for breakfast at around 8:30. I went to get eggs and there were only 2 left, so I scraped them from the bottom off the aluminum and took them. Five minutes later a gentleman comes in and opens the tray and of course finds it empty. So he politely asked the woman attendant, "Are there any more eggs?" Her reply shocked the heck out of me. She said, "If you don't see any in there, then no". I'm not kidding, and neither was she! Unbelievable. Then after breakfast I had a simple question to ask the woman at the front desk. She didn't know the answer and tried to blow me off. Again, the place was not busy at this time. I had to twist her arm to get her to google something for me real quick on the computer right in front of her. This is a place that desperately needs good customer service to keep it going. It's not gonna make it on the strength of their dirty rooms and noisy guests. This place suited our needs and we liked it well enough to return a couple times. But after this last visit a future stay is questionable.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Joseph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdiaw, Manager at Days Inn Asheville West, responded to this review, October 26, 2013
I am surprised to read your comments since we receive a lot of compliments on our excellent customer service and have a very friendly and professional front desk staff and a very hard-working dining room attendant who cooks the most delicious suppers. I am sorry to hear you did not experience this, but thank you for acknowledging Doug. We hope you will give us another chance to serve you. Sincerely, Manager, Days Inn Asheville West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Fayetteville
1 review
Reviewed October 22, 2013

Dont let the advertised "hi speed Internet" fool you. It's not hi speed or even any speed at that matter. It just doesn't work.
The breakfast wasn't worth the visit downstairs. They over charged for what you actually get and offered NO discounts for active duty Military. I won't be going back.

  • Stayed October 2013, traveled on business
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Review collected in partnership with Days Inn

Helpful?
Thank Darrin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marianna, Florida, United States
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 20, 2013

We stayed the night of October 18, 2013. We have a small dog and the only room available was a "smoking room" on the back side of the motel. We don't smoke and the smell was horrible. It was very old...the fan was falling out of the bathroom ceiling...and it was very noisy. This was certainly not what we expected for $155. a night, considering we stayed the night before at the Dillard House for much less....I'm still mad about it!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joyce R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Days Inn Asheville West

Property: Days Inn Asheville West
Address: 2551 Smokey Park Hwy, I-40, Exit 37, Candler, NC 28715-9304
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Candler
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Candler
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Asheville West 2*
Number of rooms: 112
Official Description (provided by the hotel):
Experience warm southern hospitality during your next visit the beautiful North Carolina mountains at Days Inn Asheville West hotel. Located off Interstate 40, our Candler, NC, hotel is near Great Smoky Mountains National Park and at the doorstep of pristine wilderness and abundant outdoor recreation. Help yourself to free Daybreak breakfast buffet each morning then return to your spacious guest room, complete with a microwave and refrigerator. Stay connected to the office with free Wi-Fi Internet access, swim in our outdoor pool or picnic in the barbeque area. End your busy day with our complimentary southern supper. Our pet-friendly Candler, NC, hotel offers 24-hour front desk service and free parking, including space for large vehicles. Rooms with mountain views as well as handicapped-accessible and non-smoking accommodations are available. Kids 17 and under stay free with an adult. Tour the historic Biltmore Estate, an 8,000-acre estate featuring a 250-room chateau, or take a scenic drive through the mountains on the Blue Ridge Parkway. Enjoy unique views on a hot-air balloon ride or explore the streets of historic downtown Asheville. The nearby North Carolina Arboretum is a great place for a peaceful walk, and Wolf Laurel Ski Resort offers great downhill skiing terrain during the winter. For additional outdoor activities, head into Great Smoky Mountains National Park, not far from our Candler, NC, hotel. ... more   less 
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Also Known As:
Days Inn Asheville West Hotel Candler
Days Inn Candler
Candler Days Inn

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