nothing fancy..but serves the purpose as a nice place to sleep and shower. The owners and front desk were very nice and check in was fast. More
- Free Wifi
- Free Parking
nothing fancy..but serves the purpose as a nice place to sleep and shower. The owners and front desk were very nice and check in was fast. MoreShow less
Thank you very much for appreciation on our services & we look forward you having our guest in future
We were desperate to find a place to stay after finding every hotel along I40 booked due to the Junior Olympics in Greensboro. We finally found this Microtel in Burlington. We had a hard time finding the hotel once we exited from the freeway and called for directions. The front desk clerk was rather rude, but we found it. When I was checking in, the clerk answered the phone and proceeded to take a reservation while he kept me and my family waiting to check in! The room was small and smelled like smoke. We had trouble using the Wifi. My husband returned to the front desk with his tablet and found 2 other people also having issues connecting. The clerk was very condescending to my husband, telling him he didn't know how to use his own computer! The TV was an old large tube TV and the volume wouldn't go very high. The breakfast food was ok, but the breakfast room was small. We weren't allowed to take the food to our room and the morning front desk clerk glared at us to make sure we didn't. We should have just kept driving!
Thank you for taking time to write your concerns on your recent stay with us. I apologize for the
inconvenience you experienced I have discussed the situation with my entire staff to ensure it is not repeated.
once again we are truly sorry for inconveience we caused you If there is any thing else we can assist you with in future please do not hesitate to call. we look forward to having you as our guest in the future
Yours in hospitality
decent place, clean, good value etc. Room was oddly designed, tv was on built in closet near ceiling. Guy at check in was very nice and professional. The managers/owner/whomever at checkout was not. I arrived at 1:30am and checked out at 11:45 - 45 minutes after their 'check out time' because I overslept. The man was very condiscending, in his manner - his voice - and language, stating I was checking out too late and among other statements I don't fully remember, he semi-angrily said he should charge me a second night. He shook his head and walked away. He was a jerk, an unprofessional, rude jerk. I'll never stay there again, specifically because I believe he was a/the manager or owner.