We staryed at this property last weekend We were part os a group staying there 10 room for a Senior Softball World Series tournament - Upon checking is we encoutnered Beandy front desk clerk she begain by snapping ast us and saying the computer was off the wanted to give us a room we that we were not confirmed into (Our reservation was king no smoke) she told us we had 2 queesn smoking Told her ths was not what our confirmation indicated and were told take it or sgo somewhere else - asked for manager told non here finally she called the general manager CINDEE and told her while we were standing in front of her there's some and the word beging with "B" in front of me demaanding...., when I said something about her comment I was told I ain't talking to you!!! She continued to be rude and finslly I spoke to Cindee and in the end we finally got the room we were confrmed into - NOW Brandy had the stupidity to say to the gm ON THE PHONE That she only got paid $7.00 a rhymes with ducking dollars an hour and she didn't need thisand she didn't say crap - Brandy's lanuage got worse and we quickly found out she knew more 4 - 5 & 6 letter words that a --- Her favorite was of course rimed with duck!! Her attitue and bad launguage continued and a other guest and also members of the team found out the same - The next morning I spoke to the GM Cindee, and was shocked to hear her say I guess I'll have to have ANOTHER talk with her - So it seem apparent she does this ofter. In the 10room our team had housekeeping didn't provide clean towels we had only the towels we didn't use the day prior and they didn't even take out the trash in several rooms One fellow had change on the desk and the housekeeper took it - OK it was change but still???? The shower in our room had black mold & mildew in all the seams and we found mold growing on the bed frame box too 0- Several tema members said that there room were never vacuumed and don't walk on the floor with white socks as they will be balack real soon -- We even for several ROACHED in our room and i was really nice to find several on the dirty towels on the floor.
Frankly the health department needs to go visit this dirty hotel yea, on the surface it looks clean but it IS NOT -- Cutomer service is non existant and Brandy is not the kind of employee one needs as the first impression
HOWEVER,, There was on lady there at the front dest in the mornings JOY and she was a real JOY and she tried hard to undo what had happend in the three days before
Even if this hotel was free it was still costly
I would recommend to stay somewhere else
Even called corporate offices and the GM was to contact me within 72 hours from my complaint and here it is over a week later and NO call
Corporate was also very upset as this rflects badly on the chain of hotels
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Priceline, Expedia, Travelocity, Orbitz, Cheap Tickets, Hotwire, Cancelon and HotelQuickly so you can book your Holiday Inn Express Burlington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.