This is the worst hotel I have ever stayed in. I tried numerous times to give this property the benefit of the doubt, but things just kept going from bad to worse.
We checked in very late and had a great experience with the night auditor. She was very nice and helpful even though it was 2:00am. I also found out that their internet was down indefinitely. Not good when you have work to do. We then drove around back to park and there was a group of very unsavory young adults who were doing god knows what in the parking lot. Not a good feeling...and it warranted a trip arm of the car alarm! When we got to the room it was a typical low budget hotel room, but it had a very musty old odor. We didn't care though since all we wanted to do was sleep.
In the morning I woke to find that there was no hot water, and the tub was clogged. Yes I know this happens, but then odd chunks of black stuff started coming up out of the drain. This is the first time I went to the front desk. Maintenance came and fixed it and the hot water finally arrived after about an hour. After two rushed showers we ran down to the complimentary breakfast only to find that the staff was going through the buffet and it was not going to be replenished. Nice right?!
We left for the day and came back around 3:30 to take a nap before dinner. Just as we were starting to doze off I heard the strangest noise coming from the bathroom. The ceiling was not just leaking, but chunks of the ceiling were caving in. Second trip to the front desk. I asked them to move our room and was propmtly told that I should have already been checked out even though I booked two nights. Yeah...real organized right?! We finally moved rooms and left the next morning. Luckily they comp-ed both nights at the hotel which was the only good thing about the weekend.
I work in the hotel industry and have for years, and I am overly forgiving with all levels of service from low budget to luxury, but I will never stay or receommend this hotel to anyone. There is a lovely Best Western that my sister's softball team was staying at just down the road that has been newly renovated and is just lovely. Stay there!
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- Also Known As:
- Ramada Inn Burlington Hotel Burlington
- Ramada Burlington