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“Trash around bed and no more complimentary coffee”

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Courtyard Burlington
Ranked #4 of 15 Hotels in Burlington
Certificate of Excellence
Knoxville
Level 6 Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Trash around bed and no more complimentary coffee”
Reviewed January 12, 2014 via mobile

Check in service was good with the promise of a very clean room. Upon entering the room, there was trash around the bed and not a clean bathroom.
Cafe is good with decent service but opening at 7am on weekends isn't very conducive to early risers. Apparently, Marriott corporate forced the hotel to remove all complimentary coffee offerings, so if you are up early or arrive late, enjoy the bedroom coffee machine.

Stayed January 2014
Helpful?
1 Thank atjr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie D, Director of Sales at Courtyard Burlington, responded to this review, January 13, 2014
Thank you for taking the time to advise of your recent stay at the Burlington Courtyard. It is only through feedback such as yours that we are able to maintain, and, indeed, where necessary, improve upon the service that we provide to our valued guests.

I was disappointed to hear of your experience here, and while an apology will regrettably not alter the outcome of your experience on this occasion, i do extend it with all sincerity.I empathize with all the points you mentioned in your review - especially the noise factor and there was no excuse for the trash in your room. This level of service is not acceptable and will be addressed with the appropriate party.

Again, please accept my apology, and I hope this hasn't put you off from a return stay.

Kind regards

Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Italian first
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English first
Los Angeles
Level 5 Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 17, 2013

If you have some reason for staying overnight in this rather desolate part of NC than this courtyard works just fine. Nice staff. Get a room on other side go building from I40. Did not have breakfast there.

Room Tip: Opposite side from I40
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EricLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 16, 2013 via mobile

Between the noise from the highway and the air conditioner, good luck trying to sleep. Noisiest place I've ever stayed! No phone in gym and horrible shower. Very tired and definitely needs a update. Nice staff though.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dogslover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kdukeshire, Director of Sales at Courtyard Burlington, responded to this review, November 18, 2013
Dear Sir,

Regret you did not have a fabulous stay with us. We have just finished renovating all of our guest rooms this past summer, but at least our wonderful staff was attentive to your needs. Please contact our sales staff in the future and we will be glad to accommodate any questions or concerns and make sure your next stay is spectacular!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Burlington

Property: Courtyard Burlington
Address: 3141 Wilson Dr, Burlington, NC 27215-9774
Phone Number:
Location: United States > North Carolina > Burlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Burlington
#4 Business Hotel in Burlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Burlington 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Burlington Courtyard by Marriott where our state-of-the-art lobby featuring free Wi-Fi and comfortable spaces to work and socialize help you stay connected. Access the latest news, weather, airport conditions and more through our interactive GoBoard, a unique feature among Burlington, N.C. hotels. Grab a Starbucks coffee, energize with a delicious breakfast, or relax with post-work cocktails and dinner in The Bistro, specializing in healthy food & beverage options. And, don’t forget to continue your work out regiment with our fitness room, and the outdoor pool. The Burlington Courtyard by Marriott is conveniently located off of I-40 and I-85 at Exit 141 (Huffman Mill Road) and is located just minutes from Elon University, The Challenge Golf Course, Lake Macintosh, Tanger Outlet Center and strategically between the Triad and Triangle markets. ... more   less 
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Also Known As:
Courtyard By Marriott Burlington Hotel Burlington
Burlington Marriott
Burlington Courtyard

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