We went to ride the Polar Express with great expectations and excited children. We drove almost 3 hours to get there in the pouring rain with very anxious children. I am a mother of 3 and we go and do a lot with our children so they have all kinds of memorable experiences. We took our younger two as we were told by others who had been our older one who is 9 is a bit to old to really enjoy it. We went on the 6:30 night train and rode in the Royal Palm which was crown class. We were told the night train was much more magical. We paid the extra to have a better experience. We were instructed to line up by the gates down the tracks in the pouring rain and stood there getting soaking wet for 20 min (even with umbrellas) waiting for the train to pull up. The kids were in awe as the train pulled up and we began to load while the kids were excitedly holding their gold tickets. As we found our seats one of our chefs approached us and my husband just says "hi how are you". His reply was "well I've been better I was stuck on here for 11 hrs yesterday and it will be close to that today too". First impressions say a lot and to say the least that was a terrible first impression. It was all down hill from there. Our chefs did not sing and dance and interact with the kids as we were told they would, when we got to the "north pole" it was so poorly put together my 6 yr old (who is very imaginative and loves fantasy) didn't buy it, then when Santa and his elf finally made it to our train car they rushed through and barely interacted with the kids. The elf was the most miserable person on the train. She didn't crack a smile or speak to anyone and rushed Santa by pushing him in the back to quickly move on. We didn't even get a chance to take our kids picture with Santa. The completely obnoxious and unruly child beside us that screamed and completely acted out the whole time definitely didn't help the experience. I never complain about things like this and we are easily entertained but this train ride is NOT worth the time or money. If we had paid $50 to take our family that would be one thing but the $200 we paid is outrageous for what we experienced. I will never consider doing it again nor will I recommend it to others.
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