We spend the fourth of July here this year with relatives that flew from out of state for my husband’s birthday. We stayed in the Black Bear cabin (minimum of 4 nights for the holiday, we stayed 3). We were told the key would be under the mat of the cabin as we had arrived 20 minutes after they closed the store. When we arrived, there was no key and we called to have a key dropped off so we could get into the cabin. The cabin itself was very smelly and was not cleaned in between guests. We drove into town and purchased Lysol and sanitizing supplies and started to clean the cabin ourselves. As we were cleaning we noticed that we were getting bit by something along our ankles and upon further inspection we saw it was fleas. We killed a few that were on us and called the desk. When they arrived they said they had not seen any fleas in the cabin, despite the dead fleas we handed to them, and that no dogs had been in the cabin. This cabin DID allow dogs. They sprayed the cabin with ROACH killer and said we could leave or stay for full price and suggested if we were concerned about the fleas that we could keep our clothing and packed items in the car. We also had to purchase a plastic mattress cover as the mattress itself was COVERED with hair and the cover they had was ripped and also very dirty. We will not be back. Despicable customer service.
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