We had made a mistake and reserved two nights at the Bryson City Motel. It should have been at the Franklin NC Microtel. When we arrived at the Franklin Microtel where we have stayed many times, we found my mistake. The manager at Franklin and I tried to call the Bryson City Microtel for a couple hours trying to cancel our reservations. By the time the manager finally answered the phone it was 4:30-5:00. Cut off was 4:00. Not our fault we couldn't get her on the line. When we finally talked with her, she refused to cancel our reservations costing us the rooms there and in Franklin. We called Microtel's customer service line. They were helpful in trying to cancel with her also, but she wouldn't listen to them either. I would never stay at this Microtel because of her attitude. I can imagine she is just as ill with her customers. We are in the area a lot with family living near. I could see if it was off season, but this is a very busy season there. I am sure she made double on the room.
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- Also Known As:
- Microtel Inn And Suites Bryson City
- Microtel Inn & Suites Bryson City Hotel Bryson City