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“What a Great Place!”
Review of Nantahala Village

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Nantahala Village
Reviewed April 15, 2014

My family and I took a short vacation and Nantahala Village was recommended. We had a fireplace suite and it was great. The views from our cabin were beautiful and the outdoor fireplace was excellent. It was convenient to Asheville and Cherokee North Carolina. We did not have dinner but the menu looked great. We did however have breakfast and it was priced correctly and the service and portions were top rate! I would recommend this place for anyone wanting a woodsy get away with a touch of class. Thank you Nantahala village for a great stay!

Room Tip: The Fireplace Suites are roomy and have both indoor and outdoor fireplace.
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  • Stayed: April 2014, traveled with family
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Thank Garland H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate P, General Manager at Nantahala Village, responded to this reviewResponded April 16, 2014

Thank you so much for staying with us. I'm glad you all were enjoyed Asheville and Cherokee - both great day trips. The Fireplace Suites are a cozy spot for families on a short getaway. Next time we hope you have a chance to try our Bistro menu too. See you again...

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125 - 131 of 217 reviews

Reviewed December 9, 2013

Myself and 3 daughters made this trip weekend of Dec. 6 2013. I have a 7, 13, 17 year old. We all had a ball. We stayed in the Fireplace Suite with the Loft. This place was exceptionally clean and comfortable. The indoor fireplace gave off a warm and comfortable glow the entire time. The only Con from out stay was the fact that the Fireplace out on the patio would not come on and it was off season for the Horse back riding. But I'm sure if we had requested maintenance it would have been fixed with a jiff. But we were so comfortably lazy it wasn't an issue at all. But all the Pros over compensated for those two petty things. Near by Bryson City is a quiet little down home secret. They had the Polar Express Smoky Mountain Train going for the holidays. Please purchase your tickets in advance! We were able to witness the town's Christmas Parade. Thanks to the wonderful front desk at Nantahala Village for telling us about this place. She even provided us with a map of the wonderful Waterfalls and trails down in Bryson. My girls had so much fun hiking to these waterfalls...it was almost like a scavenger hunt to locate each waterfall. You can't get loss due to the signs leading you all the way! The hot tub on the back patio was relaxing and perfectly heated for the season. The house keeping checked on us at reasonable hours providing us with extra lines and towels before we could even ask for them. The Village Bistro was absolutely great! Our waiter was awesome....he was a fellow "Walking Dead" show fan! Loved it! He was so great...after I left a tip..my 17 year old decided to give him an additional tip from her own funds. I have no complaints about this place...It was extremely clean, up to date with renovations and cozy!

  • Stayed: December 2013, traveled with family
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5  Thank MonaLisa911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate P, General Manager at Nantahala Village, responded to this reviewResponded December 14, 2013

Thank you for staying with us. We enjoyed your delightful daughters and hope you all will come stay with us again during the summer when there is so much to do.

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Reviewed December 4, 2013

My husband and I used the groupon in September for our 3 year Anniversary. We absolutely LOVED our stay! The entire staff was so kind and informative about places to see and things to do. We had the Fireplace Suite and the hot tub. When we got there it was better than we expected. We were hesitant to try this groupon because it was in the middle of such a small town, but we loved everything about it. The room was set up very nice, and clean. The view from the balcony was the only thing that we were discouraged about since there wasn't much to see. But the over all view from the entire grounds was pleasing so it's hardly a complaint! We are going to try a stand alone cabin next time! Come expecting peace and quiet and enjoy your time with the ones you are with! Thank you for this groupon and we look forward to visiting again soon and hopefully with another Groupon! ;)

Room Tip: We didn't use the spa service or any room service, but it was clean :) - Come expecting peace an...
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  • Stayed: September 2013, traveled as a couple
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Thank Hillary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate P, General Manager at Nantahala Village, responded to this reviewResponded December 5, 2013

September is a great time to come for a quiet getaway at Nantahala Village. We are so glad you enjoyed your stay with us and look forward to seeing you again.

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Reviewed December 2, 2013

My wife and I stayed for a weekend here last month. We had a Groupon for a fireplace cabin or lodge room. We selected the fireplace cabin. We checked in without a problem. Then the fireplace went out, the pilot would not relight and there was a gas smell in the room. We were going out to explore the town and we told the front desk about it. We were told that happens when the unit is low on gas and that there should be a gas truck filling the tank.

After a few hours we returned to find the gas smell had gotten worse. Called the front desk and spoke to another person, she said the gas company was supposed to be there Friday but they didn't make it and wouldn't be able to fill the tank until Monday. They offered to move us into a lodge room and give us a discount at the restaurant. We really didn't have a choice so we moved into the lodge room.

Lodge room had 2 beds, no refrigerator, hot tub, or fireplace. We were placed between two families with young kids who kept running between the rooms, The discount for the restaurant was 25%, not really worth it, we ate offsite,

My wife and I really enjoyed Bryson City, If we return, we will not stay here again.

  • Stayed: November 2013, traveled as a couple
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2  Thank Vanhugen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate P, General Manager at Nantahala Village, responded to this reviewResponded December 14, 2013

We apologize again for the problem with the fireplace. The fireplace suites are unique because they offer both indoor and outdoor fireplaces and a hot tub. It's challenging to move people from these units into a Lodge Room without those amenities.

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Reviewed December 2, 2013

The place looks nice overall. We were about the first ones there to check in. We stayed in one of the fireplace suites. We did notice that there was some kind of candy on the walls that has trickled down. The walls are not thick and the first night we could hear people coming and going all night. Also the fireplace inside the suite did not work. We went up to tell the lady at the front desk and she was like yeah we know that, maybe we should have told you at check in. But she did give us some ice. The next night the hot tub was not even hot. Maybe warm tub, but we could not stay in it long at all until we were freezing. It would have been a great experience, I believe, if we had the fireplace and hot tub working (which is the reason for getting that room).

  • Stayed: December 2013, traveled as a couple
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2  Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate P, General Manager at Nantahala Village, responded to this reviewResponded December 3, 2013

Yes, we were having some difficulty with the indoor fireplace while you were here, which has since been repaired. Did you bring the hot tub issue to our attention? Maybe next time you come you would enjoy a small cabin for more privacy.

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Reviewed November 5, 2013

Spent two nights in tree-house cabin 42. Strangely, this review is right above another for the same cabin. I agree with management, tree-house (key word tree). The cabin was basic but perfect for my wife, 3-year-old, and I. Clean, no weird smell, and comfortable. Can't beat the price and quiet location. We had plenty of wood (thanks to the previous guest for asking) so we got a nice fire going, ate Jiffy Pop, and watched cartoons. Fun two night stay.

Room Tip: Go to the website and choose accordingly.
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  • Stayed: November 2013, traveled with family
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1  Thank mciufalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate P, General Manager at Nantahala Village, responded to this reviewResponded November 8, 2013

So glad you enjoyed your stay in Cabin #42. That's exactly the kind of experience we hope our guests have.

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Reviewed October 31, 2013

I was looking forward to taking my wife for a relaxing weekend in the mountains, cozying up to a fire, enjoying some wine and some reading and whatever else. Sadly, the reality of the experience was completely opposite of the expectation.

The good: the cabin (#42) was reasonably clean. No bugs.

The bad: just about everything else.

After a bit of confusion at the front desk over whether it was ready, we got our keys and headed to our cabin. Ugh, no view of anything except for trees and the side of a hill. Ok, no worries -- we can hunker down by the fire. Except there was no wood and when I went back to the front desk to ask for some (as instructed by the paperwork) I found out they were “out of wood” for the fireplace. Huh?? In fairness, when I complained enough someone tracked some down (much appreciated, btw).

On the inside the cabin was cold, uninviting, and the absolute furthest thing from cozy imaginable. The main room was a narrow rectangle with pine-looking wood of the same color on all walls, the floor, and the ceiling. Seriously, it was like being inside a pine coffin! No rug on the floor, a crappy/fuzzy tv, and it smelled like wet ash. The beds were uncomfortable and the backup blankets in the closet looked like civil war surplus. So we couldn't sit on the porch and enjoy the view (there wasn't one) and hanging out in the cabin was totally ungratifying. Two strikes.

For dinner we went to the restaurant (Village Bistro) since we had been finding some comfort in the nice wine we brought with us and didn't want to drive anywhere. Dinner was uninspiring if not awful. They were “out of lettuce and chicken because we had a wedding here that cleaned us out”, which didn’t set the tone for a great experience but the food was edible. Yummy? No.

We checked out a day early, just wanting to get home to someplace comfortable. I think a good indicator of the overall situation is this: when the desk clerk confirmed we were indeed leaving early (this is someone who we had not had any prior interaction with) she said “would you like to fill out a complaint form?” Apparently there have been a number of folks not too happy with their stay. When I chuckled at her response, she said "there's been quite a bit of that lately".

In reading other reviews and having some conversations with the staff -- who were always courteous and I made a point to be gentle with -- it sounds like the owners are desperately *trying* to make things better. Unfortunately my sense is that they have a long way to go and are cutting corners financially along the way.

Overall not recommended.

Room Tip: Know your cabin -- they range from what appear to be nice with nice views to terrible with no view.
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  • Stayed: October 2013, traveled as a couple
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2  Thank slabhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate P, General Manager at Nantahala Village, responded to this reviewResponded November 1, 2013

I'm sorry your experience with us was disappointing. The Treehouse Cottages are aptly named because they are in the trees and do not have a view. They are simple and great for families on a budget.

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Additional Information about Nantahala Village

Address: 9400 Highway 19 W, Bryson City, NC 28713-9129
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Bryson City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 23 Specialty Lodging in Bryson City
Price Range: $101 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Nantahala Village 3*
Number of rooms: 33
Official Description (provided by the hotel):
The Nantahala Village is a landmark Great Smoky Mountains destination that caters to family vacations, weddings, corporate retreats, motor club and special interest gatherings. Rental units include Lodge rooms, Fireplace Suites, and on site cabins. Horseback riding, swimming pool, fitness room, game room, playground, mountain biking and hiking trails are all on the property. Zipline adventures, whitewater rafting, the Great Smoky Mountains Railroad and other activities are nearby. ... more   less 
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Also Known As:
Nantahala Village Hotel Bryson City
Nantahala Village Resort And Spa

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