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“No Clue about Customer Service”
1 of 5 bubbles Review of Super 8 Boone NC

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Super 8 Boone NC
Ranked #12 of 18 Hotels in Boone
Chicago, IL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“No Clue about Customer Service”
1 of 5 bubbles Reviewed February 10, 2010

I had a confirmed reservation and they did not have a room, so they sent me to a much more expensive hotel with a promise to pay for my first night. They did not pay and are now fighting with me about whether they will cover the expense. DO NOT TRUST THIS HOTEL...
I would not book a reservation or trtust anything they promise you about taking care of problems

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bjones81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8boone, Front Office Manager at Super 8 Boone NC, responded to this review, July 6, 2016
Thank you for your review. We would like to apologize about the inconveniences you experienced during your stay. We would, also, like to let you know that we have made many changes to our hotel and hope you can enjoy them during your next trip to Boone!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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819 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Charleston, SC
1 review
4 of 5 bubbles Reviewed December 31, 2009

The room was nice though the bathroom was a bit small. The pool was very warm, but there was no heat in the pool room. The breakfast area was fine and had a nice variety, though I missed yogurt and bananas! It was right in the heart of Boone though and was central to all we did!

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmandaSinChas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8boone, Front Office Manager at Super 8 Boone NC, responded to this review, July 6, 2016
Thank you for your review. We would like to apologize about any inconveniences you experienced during your stay. We would, also, like to let you know that we have made many changes to our hotel and hope you can enjoy them during your next trip to Boone!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fuquay Varina, NC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed December 30, 2009

We stayed in a two double non smoking room. The smell of smoke came through the vents in the bathroom. My clothes smell like smoke and I could hardly sleep. Also the shower was either really hot or really cold. You had to be quick! The bed was like a taco. You would roll into the middle! We stayed two nights and each night my husband had to go back down to the lobby to get a new card for the door. They never worked. The room was clean. The breakfast is good if you can get passed the barefeet and pj's that everyone was wearing! What's that about??? The price was the cheapest in town. I guess you get what you pay for!

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8boone, Front Office Manager at Super 8 Boone NC, responded to this review, July 6, 2016
Thank you for your review. We would like to apologize about the inconveniences you experienced during your stay. We would, also, like to let you know that we have made many changes to our hotel and hope you can enjoy them during your next trip to Boone!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaver Falls, Pennsylvania
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 9, 2009

Myself, husband and adult son stayed here on our way south. Friendly staff, decent room, clean, quiet. We are US Air Force and they gave us the star treatment. Would stay again.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellendoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8boone, Front Office Manager at Super 8 Boone NC, responded to this review, July 6, 2016
Thank you for your review. We would like to apologize about any inconveniences you experienced during your stay. We would, also, like to let you know that we have made many changes to our hotel and hope you can enjoy them during your next trip to Boone!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed August 12, 2009

We were very disappointed with our room. A king located on 3rd floor had no outside window-it overlooked the eating area. room opposite the elevator and therefore was very noisy. The bed was hard and uncomfortable. bathroom was a challenge with the commode being very tight, like less than an inch to the vanity. In am discovered no soap in dispenser and no hot water after one shower. The location was good . motel was clean & breakfast satisfactory. Short on help on keeping ahead of the coffee, et.

  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jamarSc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8boone, Front Office Manager at Super 8 Boone NC, responded to this review, July 6, 2016
Thank you for your review. We would like to apologize about the inconveniences you experienced during your stay. We would, also, like to let you know that we have made many changes to our hotel and hope you can enjoy them during your next trip to Boone!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Boone hotels

Raleigh, NC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 9, 2009

We were pleasantly surprised at how nice this Super 8 was. I think we were expecting it to be more dumpy. It was in a great location in regards to the college and Blowing Rock. The price was great compared to other hotels in the area and when we checked in the clerk told us that he could get a lower rate of $10 less than I reserved the room for. This is an older hotel and yes the pillows were lumpy. If you stay, I suggest that you bring a couple of your own if you can. The kids liked the pool and there were plenty of towels. The people that worked there were very friendly. The breakfast was ok. It did get crowded as we ate and I don't think that there were any tables towards the end of our breakfast. The air conditioning was noisy and the showers were noisy too. I'd be more upset if I had these problems at a pricier hotel. If you don't plan on spending a lot of time at the hotel, I would recommend it.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank s9498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8boone, Front Office Manager at Super 8 Boone NC, responded to this review, July 6, 2016
Thank you for your review. We would like to apologize about the inconveniences you experienced during your stay. We would, also, like to let you know that we have made many changes to our hotel and hope you can enjoy them during your next trip to Boone!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaufort, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 4, 2009

We booked this Super 8 at the last minute after reading all the good reviews, but upon arriving, we had to wait to get checked-in for OVER 15 minutes because the lady at the desk kept talking to another guest from Australia. She kept saying "oh how I've always wanted to go to Australia" and so on. By the time we finally got our room key (card) 25 minutes had passed. We checked out our room, well, it smelled a bit "old" and just stale. (Room 268, non-smoking). The a/c unit was falling apart at the bottom, the mini-fridge had been unplugged somehow, so it was warm... the headboard for one of the double beds was falling off the wall, the tv remote battery compartment cover was missing, there were stains on the bedspreads, one of the blankets on the bed was cut (not torn), the towels were fraying, lighting was very dim, pillows were lumpy, and the mattresses were not comfortable at all. Okay, so we thought we would just "wing-it" after finding out other hotels in the area were either booked, or ridiculously priced. We took our little 4 year-old grandson down to the pool, which wasn't bad at all, but there were NO TOWELS (I asked the man at the front desk and he said they were all out of clean towels) and when we went to leave the pool area after our swim, were somehow got locked-in! We kept knocking on the door and guests were trying to get the attention of the man at the desk, and he finally came to open the door for us, and said "I'm not sure why the door isn't working"... so we dripped our way back to our room (since there were no towels to use).

As for the breakfast, the eating area just doesn't have enough tables and chairs so we had to wait to get a table to eat our breakfast. The breakfast certainly wasn't anything to brag about, in fact they were out of apple juice two of the three mornings we were there, pastries were pretty stale, hubby is a coffee drinker and said the coffee was less than desirable.

I wouldn't spend more than $49.00/night for this "motel"... and we had to pay $99.00/night plus tax. We will definately stay elsewhere the next time we are in Boone.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tonya28574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8boone, Front Office Manager at Super 8 Boone NC, responded to this review, July 6, 2016
Thank you for your review. We would like to apologize about the inconveniences you experienced during your stay. We would, also, like to let you know that we have made many changes to our hotel and hope you can enjoy them during your next trip to Boone!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Boone NC

Property: Super 8 Boone NC
Address: 2419 Highway 105, Near US 321, Boone, NC 28607-7815
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Boone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 18 Hotels in Boone
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Boone NC 2*
Number of rooms: 101
Official Description (provided by the hotel):
Enjoy an Appalachian getaway at the Super 8 Boone NC hotel near Grandfather Mountain and many other attractions. Conveniently located on Highway 105, our hotel offers easy access to outdoor adventure and vibrant campus life. Free RV parking with outdoor outlets makes it easy to explore the area. Plan your day trip with free high speed internet, and then relax with a swim in the largest indoor pool in Boone! Revive in the morning with our Super Start continental breakfast bonanza. We offer handy amenities like refrigerators, single serve coffee pots and microwaves in every room. Handicap accessible, non smoking,a suite and pet friendly rooms are available. ... more   less 
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Also Known As:
Super 8 Boone Hotel Boone
Super Eight Boone
Boone Super Eight
Boone Super 8

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