I can't review the motel itself, at least not the inside of it, since I actually did not get to stay there, in spite of having made a reservation days in advance and using a credit card to hold it. My husband and I arrived in Boone on a cold, snowy evening and were looking forward to the room we'd reserved that had a whirpool and a fireplace. When I went to the counter to check-in, I was shocked to be told that my room was not available. The reason I was given was that another couple had decided to stay over, and the motel "could not legally" make them leave, even though I already had the room reserved. I have since researched this and found there is no such law in North Carolina. I was also told that the desk clerk had tried to call me earlier to inform me of the situation, but I was not home. Obviously, since I was in North Carolina, I was not at home in Kentucky. According to my caller i.d., the phone call was not made until 4:27 pm the day of check-in. The desk clerk went on to tell me that she had arranged for me a room next door at the Country Inn. It was a similar room, but without the fireplace. Since rooms were scarce in Boone that night, and I was somewhat over a barrel, I took it. Country Inn honored the price Best Western had promised me and gave me $10 off, due to the lack of a fireplace. We went to the Country Inn, which was nice, but I was, and still am furious that this motel thinks it's acceptable to not honor reservations.
- Official Description (provided by the hotel):
- Welcome! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Blue Ridge Plaza Hotel Boone
- Best Western Hotel Boone
- Best Western Boone
- Boone Best Western