Where do i start. Myself and 4 friends drove up to North carolina for our annual spring break snowboarding trip and decided to come to the SmokeTree lodge despite what all the bad reviews have said. What a mistake!
Upon arriving at the hotel, there was not a person around to check in with, consequently leaving us to sit in the truck for a half our and wait for someone to arrive at the front desk. Once we received our room key, we proceeded to check it out. Key features of the room are as follows:
1.Tiny (we had the biggest room possible as well)
2.Smells like cigarettes(not a faint odor, i mean, it reaks!)
3.The windows were broken (all but 2 of them)
4.Outdated as all hell
We sucked it up, and realized that not much time would be spent in the room, as we would ideally be on the slopes much of the trip. To our dismay, the first night here it rained so we were forced to stay in the hotel. Needless to say, this night was horrible. We went to the common area of the hotel where they have games and such, all of which had to be payed for. $1.00 for a game of pool get expensive when 5 people are stuck in a crappy hotel for a night. The pool, which is not very clean closed at 10pm even though they say it stays open till midnight.
We were approached by one of the staff members here, who appeared to be the night shift guy. His lack of understanding of the english language as well as his undeniably rude demeanor had us a little set back. When i say lack of understanding, i mean he has the education level of a 1st grader as well as the attitude of a female being in labor for 30 hours. We asked for local things to do since the pool was closed and the hotel offers close to the nothing, but he just mumbled something and walked away.
The next day, snowboarding was amazing, but as with the night before, coming back to the hotel lead to dismay. Our "kitchenette" was so ridiculous. A midget would have a hard time cooking in this thing. Two of the burners did not work, as well as all the dishes, glasses, and silverware were completely filthy. Food encrusted on the forks and pans forced us to order in Chinese food rather than cook the food we brought with us.
Our last night here was the breaking point, and the reason why i am writing this review. We were told that we were one of 10 occupied rooms in the hotel, one would think that it would be okay to have the television on past 11pm as well as talking amongst ourselves. Wrong. At roughly 11:45 we were called by the moronic night attendant, and were told to shut the TV off or we would be kicked out immediately without refund. At first, we were quite reluctant due to the fact that we spent all this money, and we could not even watch tv, After refusing to turn it off, we received another call, this time from the general manager of the hotel. Once again, we were told to turn of the television because we were disrupting other rooms. Well why in the hell would they cluster all the people staying in the hotel into one little area. Over 50 rooms, ten room occupied and we were disrupting other rooms. BS!
In all, i would obviously advise anyone to look elsewhere for a place to stay. With such a small place, lack of customers, it is beyond me how this place can have such terrible customer service with the few clients they do have. This stay will be my last stay here, and beyond all i hope this review will help those from making the same mistake that ruined our trip to north carolina.
Good luck, and happy travels.
Smoketree lodge blows.
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- Also Known As:
- Smoketree Hotel Boone
- Boone Lodge Nc Smoketree