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“Pay a pet fee elsewhere...it will be worth it!”

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LaQuinta Inn & Suites Boone
Ranked #2 of 18 Hotels in Boone
Certificate of Excellence
Reviewed August 7, 2013

Not hapy with this place at all. Although the staff were friendly they were far from sincere. I think they thought if they smiled they could get away with being less than accommodating. I called the week before asking if we could make sure we were on the first floor. The girl said just to put it in the comment box online and it would be no problem. That is what i did. On check-in, which took almost an hour because our room was not ready and she forgot to call housekeeping, they put us on the second floor at almost the other end of the hallway. The explanation was we wanted an executive room. I explained how important it was to have a first floor room. My 13 year old dog who was recovering from surgery had to walk down the hall, wait for an elevator, out the lobby doors then half way down the driveway to get to the "pet friendly" area. This was nonsense. When we woke up we took the dog for a walk at 8:30 only to asked by housekeeping if we were leaving for good. We said no check out was at 11. Then at 10:30 she had the nerve to knock on the door to see if we were leaving. SHe said they told her we already left. I do not know what she was in such a hurry for because the cleanliness of the place was not the best. The only reason i did not rate it terrible is that they do not have a pet fee. If we had to do it again i would rather stay somewhere else and pay the fee. We have reservations with LaQuinta in another city next month and are debating if we should even bother. What was to be a nice relaxing weekend in a beautiful little town turned out to only add more stress.

  • Stayed: August 2013, traveled as a couple
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Thank deemeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamey S, Manager at LaQuinta Inn & Suites Boone, responded to this reviewResponded August 8, 2013

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta. This will be handled immediately. I do apologize again for the inconvenience and would love to discuss this with you further if you would like.

Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon.

Sincerely,

Jamey Sutton
Front Office Manager
La Quinta Boone
lqfdm@hotmail.com
828-262-1234 ext.502

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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599 - 605 of 817 reviews

Reviewed August 6, 2013

We arrived later at night, the night clerk was nice, but not very knowledgable of the area. When we got in our room it was to discover a below average room. The faucet was broke on the hot water side. (When they "fixed" the faucet it broke again a couple days later.)One of the knobs was broke on the dresser. The carpet was dingy and had all kinds of scary spots on them. We were right above the lobby at the top of the stairs next to the elevator. Very loud with people coming and going and dogs barking. The walls are very thin so we heard most of the conversations in the room next door . The breakfast was very blah and not very many options, but they do have a nice area to eat in indoors and out. The exterior of the hotel is very beautiful and peaceful even though it is in a very busy section of Boone. Be warned THERE IS LITTLE TO NO PARKING WHEN YOU COME IN AT NIGHT. There is a sister hotel there also and they only have a small parking lot for two hotels. The guest laundry is on the third floor with one washer and one dryer that was small and dirtyish. They really need to update this. Voiced most of my complaints at the front desk as I was checking out he just shrugged and said sorry. We stayed for over a week.

Room Tip: Rooms near lobby get very noisy
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  • Stayed: July 2013, traveled with family
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Thank Paticia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamey S, Manager at LaQuinta Inn & Suites Boone, responded to this reviewResponded August 26, 2013

We appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we are working hard to make sure each visit meets your expectations and our high standards. I do apologize that this stay did not do such. We will get these issues under control ASAP. If you would like to discuss this matter further please give me a call here at the office.

We hope to see you again soon.

Sincerely,
Jamey Sutton
Front Office Manager
La Quinta Boone
lqfdm@hotmail.com
828-262-1234 ext.502

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

We selected this hotel because it was ranked #2 on Tripadvisor. It must be all the pet lovers that gave it that good of a review, because it is really not that good. Our room had an odour that smelled like a stale vacuum cleaner, but the smell lasted all night. Our towels were heavily stained. I am not saying they weren't clean, they probably went through the laundry but the stains made them revolting. They should be removed from service and used for waxing the car! Staff did change them when asked. The air conditioner was right beside the bed and was so loud that we could not run it and be expected the sleep at the same time. The room was huge. Hotel mgmt should simply switch the living room seating area with the bed area, moving the bed away from the air conditioner. The breakfast was poor. The only hot choice was the traditional motel hot waffle machine, or putting hot water in a bowl with oatmeal. Abby, the desk clerk when we checked in, was awesome. But get her some help! We checked in at about 5, and came back from supper at about 8; Abby never had a line up shorter than 3 people any time we saw her.

  • Stayed: August 2013, traveled as a couple
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Thank Badforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamey S, Manager at LaQuinta Inn & Suites Boone, responded to this reviewResponded August 8, 2013

I am very sorry that you did not enjoy your stay with us. Please contact me at the office and we can hopefully work something out to make sure that we can win back your trust with us. All concerns are being looked into. I would love to have you back once all of your concerns have been taken care of. We do appreciate your feedback, and look forward to providing you with exceptional service in the future.

La Quinta continuously strives to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations.

We will see you soon.

Sincerely,
Jamey Sutton
Front Office Manager
La Quinta Boone
lqfdm@hotmail.com
828-262-1234 ext.502

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013 via mobile

Had to leave the Best Western in banner Elk due to a lieing GM. Found solice atb the Front desk. WONDERFUL STAFF...DOWN TO THE HOUSEKEEPER. They even gave me a heart shaped jacuzzi that was fun to take a pic of but as I was bunking with my dog. ....i had no use for. Their commercials speak the truth. Nice hotel!

  • Stayed: July 2013
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Thank billyandbobthedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamey S, Manager at LaQuinta Inn & Suites Boone, responded to this reviewResponded August 8, 2013

We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Boone La Quinta. We look forward to providing you with exceptional service in the future.

La Quinta continuously strives to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations.

We will see you soon.

Sincerely,
Jamey Sutton
Front Office Manager
La Quinta Boone
lqfdm@hotmail.com
828-262-1234 ext.502

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2013

I wanted to give 5 stars because I appreciated several aspects of this hotel-dogs allowed, almost all employees were very helpful and friendly. Things appeared mostly clean although there was mold in shower stall. The linens and furniture were a bit shabby. Breakfast was definitely blah. The deluxe 2 queen suite was great for our party.

Room Tip: For dogs owners-lower level, toward side exit for night time walking, not on front side of hotel
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  • Stayed: August 2013, traveled with family
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Thank k9travelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamey S, Manager at LaQuinta Inn & Suites Boone, responded to this reviewResponded August 8, 2013

Thank you for your response. We are glad to hear that you enjoyed yourself. The shower has been bleached and cleaned also new linens are to delivered around the the middle of Aug. Again thank for letting us know about your stay.

Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon.

Sincerely,

Jamey Sutton
Front Office Manager
La Quinta Boone
lqfdm@hotmail.com
828-262-1234 ext.502

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

We got a good rate for the night here, and we were delighted with our accommodations. The room was well decorated and clean - spacious enough for three. Lobby was nice and workout room was more than adequate. There was a quibble or two - our faucet handle was broken and breakfast a bit blah. Other than that, it's all good. If you're ok being in town and not in the woods, it's recommended!

Room Tip: Try to face away from the busy street.
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  • Stayed: July 2013, traveled with family
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Thank mooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamey S, Manager at LaQuinta Inn & Suites Boone, responded to this reviewResponded August 8, 2013

Thank you for the comments you posted above. This is a great value for the location. Breakfast could have a little better options, we are working on getting those options that will fit in with our brand standard and our health code that we are allowed to operate under. If you have any questions please feel free to contact me at the office.

Sincerely,

Jamey Sutton
Front Office Manager
La Quinta Boone
lqfdm@hotmail.com
828-262-1234 ext.502

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

Second night of our first cross-country road trip with our dog. The first place was really great -- I would have stayed there many nights -- and this place made me happy we were staying for just one night.

Arrived in the soaking rain and there were no parking spots to be had so we left the car in the last spot in the check-in circle overnight. Not sure what the next person to arrive could do with their car . . .

Carpet was stained. Ick! Didn't feel like the rooms were clean and took a photo of the rugs in our room when we checked in to show the desk clerk so they knew they were not made by us.

Great location for Appalachian mountains and the Catholic Church was lovely -- great sermon from the Father there.

  • Stayed: June 2013, traveled with family
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Thank txbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamey S, Manager at LaQuinta Inn & Suites Boone, responded to this reviewResponded August 8, 2013

Thank you for taking the time to respond about your stay. We are working diligently to get the issues fixed in the comments you left. If all goes well this will be taken care of with in the next week or so.


Sincerely,

Jamey Sutton
Front Office Manager
La Quinta Boone
lqfdm@hotmail.com
828-262-1234 ext.502

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LaQuinta Inn & Suites Boone

Address: 165 Highway 105 Ext, Near US 421 Junction, Boone, NC 28607-4207
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Boone
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Boone
#5 Romantic Hotel in Boone
#5 Family Hotel in Boone
Price Range: $87 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — LaQuinta Inn & Suites Boone 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Boone Hotel Boone
La Quinta Inn And Suites Boone
La Quinta Boone
La Quinta Hotel Boone
Boone La Quinta

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