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Westglow Resort & Spa
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Reviews (160)
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All reviewsrelaxation roomrelais chateauxsteam roomthe main housemorning hikeguided hikeviews of the mountainsgreat massagethe claw foot tubwater aerobics classbeautiful mansionconstructive criticismshower curtainwonderful birthdayworkout areanorth carolinathe entire property
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Reviewed November 2, 2011

I've waited a few weeks to write this review so that I could give this splendid inn and resort the general rave review it deserves. This is a beautiful establishment in a tastefully restored historic home, with an adjacent world-class spa and an astonishingly good restaurant (see separate review of Rowland's). The staff is well-trained and superbly helpful. The location is gorgeous, atop a high ridge with spectacular views. The six rooms in the main building--even the smallest--are beautifully done. Given the many inclusives and the overall quality, the room rates are fare--with glaring exceptions. Okay, before I go into attack mode, let me stress again: This is a spectacular-yet-intimate resort that truly merits a five-star rating and its recent Relais & Chateaux status. My wife and I hope to return. If we do, however, we will not let the disgustingly greedy owners dupe us into booking one of the "new" rooms located down the slope and across a busy state highway. When I booked our stay, I asked for a quiet, romantic room and the woman on the other end of the line recommended Cedar Lodge 2, which she described as peaceful and secluded. Sounded perfect. Unfortunately, the new rooms below the highway are vile--at least, ours was--and I cannot believe that the Relais & Chateaux inspectors checked them. Our "romantic" room was a cheaply converted basement under a poorly constructed former private home that had been converted with entry-level builders' grade materials. There was no sound insulation. The first night, we heard far too much noise from the upstairs, but figured, well, maybe it will get quieter, since it's mid-week. Instead, a gang of AARP frat boys and their spouses checked into the apartment upstairs and partied like it was 1959. After midnight, the duty clerk finally got them to turn down the music, but the construction was so poor that we could follow their drunken conversations--as well as hearing so much bathroom noise that we surely know more about their disintegrating digestive systems than do their physicians (nor have I mentioned the squashed bugs on the walls of our "suite"). The staff tried to help and we were moved to a small room in the main house that had opened up, but what infuriated me was that two members of the staff told me, "We've been having complaints about the noise down there...the owners are going to have some repairs made this winter." Now wait a minute: This is not a Motel Six. At the rates the Westglow charges, no guest should have to put up with inept construction and vile noises in the night. If the owners already knew about a series of complaints and the seriousness of the problem, they should have stopped offering the room until extensive repairs had been made. What's particulary ironic about this "capitalist pig" behavior is that the Westglow prides itself on being a retreat for the well-to-do poltiical left and prominently displays pictures of visitors such as the Clintons, Gloria Steinem and the like. Personally, I believe in leaving all politics behind on vacation, but I can understand the owners' pride in attracting such noteworthy guests. The point, though, is that the owners' greedy behavior in knowingly renting out a crummy room and pretending all is well is exactly the sort of shabbiness for which the political right is lambasted routinely. So...overall, this is a terrific resort. Overall, it's good value (if you don't get put in a basement dungeon with a gross plumbing soundtrack). The restaurant is stunningly good, and the superbly designed and spotlessly clean spa is even great for guys (excellent weight room, etc.). The driveway's dicey and the coffee's weak, but, had the owners behaved honorably and not conned us into the resort-room-from-hell, those two minor matters would have been the only flaws in a great overall package. Mr. and Mrs. Schaefer, greed is not good.

Room Tip: If you can't book a room in the main house, do not stay at the Westglow.
  • Stayed: October 2011, traveled as a couple
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29  Thank Ralph1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2011

Our anniversary trip to the Westglow couldn't have been nicer. The service was impeccable, the staff warm, welcoming and personable, and the dinner was heavenly. The live piano music accompanying dinner was a wonderful treat and afterwards we curled up in front of the living room fireplace with a game of Scrabble while the piano player regaled us with our favorite musical selections. Heavenly! The only negative was that a windstorm was blowing through the Carolinas that weekend and the noise from the wind made it hard to sleep. However that would have been true for most anyplace sitting up high on a mountain that night.

Room Tip: Stay in the main house - not the lodge.
  • Stayed: April 2011, traveled as a couple
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3  Thank Melody S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

My husband and I stayed at the Westglow for our annual trip while our kids were at camp. We picked the hotel for its proximity to great hiking in the North Carolina mountains and were not disappointed. The service at the hotel was wonderful, from the housekeeping to the restaurant. The bedding and rooms were wonderful, and I started to feel guilty about the number of times fresh towels were provided! The spa was also wonderful, and we each had a great massage. The "relaxation room" is hard to beat. I am looking forward to our next visit.

  • Stayed: July 2011, traveled as a couple
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Thank sanibelrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

We stayed in the lodge in rm 12 - a corner room with wonderful views of mts in 2 directions..Room was tiny and AC machine entirely in room took up 1/3 of floor. Entire building had no place light enough to read - including library. Our bathroom had maybe 15 watts total - on dark days shaving was impossible! i'm not tall, but tub was too short to stretch out. Staff was very nice. Dinner was OK, but overpriced. Breakfast was a big disappointment. Served 7:30 til 9 and we had to wait 45 min when we chose one of the 3 offered hot breakfasts. Could hear conversations in next room clearly.

  • Stayed: August 2011, traveled as a couple
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5  Thank olderfemaletraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2011

Great property, wonderful staff. Perfect for a getaway with the spouse, or as a girls getaway spa weekend.

  • Stayed: August 2011, traveled as a couple
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Thank WIsil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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