My husband and I made reservations to stay Thanksgiving night at the Alpine Village Inn, in Blowing Rock Inn. We were bringing our house trained small dog and therefore requested a pet friendly room. Upon arrival, my husband mistakenly paid $175.00 in cash for the room and we were given the key.
After receiving the key we walked to the room which had such a strong chemical smell that immediately upon opening the door we knew there was no way we could sleep there. Out little dog even refused to walk over the threshold of the room. I walked back to the office to explain our situation and the owner denied any chemical smell to the room but offered to put a fan in the room to see if fresh air would assist. We told her that with my allergies it would not be an option for us. The owner then offered us another room. When asked if this room had also been deodorized she stated yes. I politely asked for a refund after it was determined that for health reasons we could not stay at her establishment. Owner became hostile and since she was paid in cash she told us that she was a small business owner and would not refund our money. We offered to pay a late cancellation fee which the owner also declined. I explained to the owner that I would be writing a letter the the Chamber of Commerce which was never answered. I also wrote a letter of complaint to the BBB which did do an investigation although the owner would not respond to the second letter that the BBB sent to the Alpine Village Inn. Since we paid in cash we had to lose our $175.00 and move to another hotel which was very clean and a pleasure to stay in. Lesson learned, never pay in cash b/c you have no recourse when you receive poor customer service.
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- Also Known As:
- Alpine Village Hotel Blowing Rock