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“We survived the Bates...”

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Super 8 Black Mountain
Ranked #4 of 4 Hotels in Black Mountain
Reviewed August 12, 2009

This past weekend we had a wedding to attend in Montreat, so all the family coming in decided to stay here. There was a total of 21 of us with 6 rooms. Upon arrival, I was shocked about how musty the room smelled. The room was dingy. The management was not that friendly. We arrived on Friday, and on Sat a man came to our room and even though he couldn;t speak much english, we could tell he wanted our dirty towels. We all left for the wedding, and when we returned, our rooms had not been cleaned. We were told that the DO NOT DISTURB signs were out on each of our doors. Kind of funny, since we were all next to each other. Also, they did not replenish the towels. When we went to the front desk to ask for them, we were told that people coming in today would get the towels and whatever was left that we could get. Now we paid almost $150 per family to stay here, and we had no clean towels for sat and sun. The best part of the hotel was the pool. If you want to stay here, remember to pack you some towels. I told my husband that we survived the Bates Motel this weekend on our way home. The place has really went down hill. Also, the Breakfast consisted of muffins, stale cereal, milk and juice. Not a very good deal, and I feel like Super 8 should be ashamed to call this one of theirs.

  • Stayed: August 2009, traveled with family
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Thank tiggerjd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 - 539 of 547 reviews

Reviewed August 9, 2009

After reading reviews on this site and others, I booked a king size room at this hotel with some trepidation. I was in town for a funeral, so I reasoned I wouldn't be in the room that much. While I will agree that some of the room showed some wear (scuff marks on the wall and a burn hole in the blanket) the room and bathroom were IMMACULATELY CLEAN. Never have I stayed in a reasonably priced hotel that was so clean. The microwave and refrigerator (that worked perfectly) were a nice touch. The room was quiet, the air conditioning was wonderful, the staff was friendly and efficient. The television signal wasn't all that great but passable and it appears the remote was a chew toy for a previous visitor LOL...neither of which ruined my stay in any way. I absolutely would recommend and stay at this hotel again. My only complaint was about the area...arriving back to my room later in the evening, I didn't realize the sidewalks were rolled up, so it was a bit of a chore to find something to eat, but there was a Pizza Hut nearby open till 11.

  • Stayed: July 2009, traveled solo
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1  Thank CyndeDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2009

VERY UNPLEASANT EXPERIENCE. Desk clerk (Melissa) was real gruff as we tried to check in to our room at 2PM, told us checkin wasn't until 3. I have a hard time believing NO rooms are ready at up til 2:59 then at 3, magically, ALL the rooms are ready. When we got back at 2:30, as she suggested, she had a line that she was checking in, including people who had no reservation.

Our reservation was "Prepaid" by the father of the Bride, who is a friend and we were there to photograph her wedding for her as a favor. After we finally got checked in, we put our baggage in the room and went to photograph the rehersal and dinner. When we returned to the room at 8PM, we had been locked out and were told that the credit card they were given was declined (Remember it was PREPAID and at time of checkin the clerk acknowledged it) After some negotiation we were alllowed to get our baggge and leave. I am sure room was rerented BUT next day Father of the Bride was called and asked where he wanted copy of charge sent

THEY locked us out, rerented the room, AND charged hime for it - THEY ARE CROOKS

  • Stayed: August 2009, traveled as a couple
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2  Thank NcJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2008

We stayed at the Super 8 hotel after Black Mountain's Holly Jolly Christmas festival. The hotel was clean, with an outside entrance only. Our room was large with a king size bed, a sleeper sofa, mini refrigerator, microwave, and a coffee pot. It is definately an older hotel - there were a few scuff marks on the walls and the comforter and curtains were a bit dated. The room was clean; the bed linens and towels/washcloths were snow white, the carpet was clean and the room had an overall pleasant/fresh smell. We would consider staying here again if we get the opportunity to visit Black Mountain. The only thing that causes me to say that I might not stay here would be the fact that Asheville is only a few minutes drive away and has tons more options of hotels and restaurants.
The town/community is very quaint. We enjoyed the Holly Jolly Christmas festival very much; all of the shop owners/employees were very friendly, whether or not we purchased anything from their business.

  • Stayed: December 2008, traveled with family
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1  Thank kbaby58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2008

I asked the woman at the desk if I could see the room before actually checking in and she gave me the key. It didn't work and I told her so, but since I didn't want to walk back to try again I agreed to register. She returned the key to me, but when I went back to the room it still didn't work. Back again to the front desk and back again to the room in the woman's company to check the key. The substitute was a room over the driveway atop the area that projects over the registration entry. Well, it was plenty cold up there with freezing air beneath the floor of the room and we left early the next day because of our discomfort. Sometime during the night something bit my leg and I had a one inch diameter welt.. On the plus side, the king bed was comfortable and the motel was quiet. Another negative- a strong smell of wood smoke entered the room and was annoying for hours.

  • Stayed: October 2008, traveled as a couple
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Thank TheCovertCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2008

We went to NC to visit family and stayed at the Super 8 for a week. I had accidentally left my purse with all my makeup and perfume in it (Over $600 worth). WE checked out on Saturday, I called Sunday, they told me they had my purse and would put it on hold and I could mail a prepaid box to them and they will mail it back. I recieved my package and was missing OVER $200 dollars worth of my makeup. I am a single mom and that is the only thing I treat myself to. I understand policies of not being responsible for other peoples belongings but I left that stuff in the managers hands to watch and things were still missing. I find that very irresponsible and it worries me that they have employees that steal OUT of someones bag!!!!!!!!
The manager was rude, hung up on me repeatly. Would not speak to me and refuses to give me the number to the corporate office!
I will NEVER do business here again and suggest everyone else the same.

  • Stayed: June 2008, traveled with family
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Thank callen1o76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2008

My wife and I enjoyed our stay at this facility. Overall, it was a good experience and great ambiance with the mountain view and peaceful surroundings. Can't beat the pet deposit price, which allowed us to bring our dog along and save cash as opposed to putting her in a kennel. A few room problems: the toilet was slow to flush, making me think it would eventually run over, but fortunately it didn't. My wife didn't feel comfortable washing in the basin because it looked a bit old and worn. The cable TV service left alot to be desired because the signal kept stagnating on a number of channels. However, the staff was very friendly and helpful. If a peaceful and nature-driven getaway is what you seek, without breaking the bank, we recommend this hotel.

  • Stayed: July 2008
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1  Thank Kilroy65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Black Mountain

Address: 101 Flat Creek Rd, Black Mountain, NC 28711-3606
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Black Mountain
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Black Mountain
Price Range: $72 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Black Mountain 2*
Number of rooms: 85
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Also Known As:
Super 8 Motel Black Mountain Hotel Black Mountain
Super Eight Black Mountain
Black Mountain Super Eight
Black Mountain Super 8

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