Our condo unit was nice and had a pleasant view overlooking the slopes. The units are all furnished differently, so take the time to go through the website where you can see photos of each individual unit. Ours had a stone fireplace, w/d and internet. The bedding and furnishings in our unit were decent.
I booked our unit directly over the phone. While on the phone, I was told that I could browse the units online and call back if I decided I wanted a different unit. I asked about AAA or discounts and the lady responded "we are not a hotel."
When I went online to look at our unit versus others, I also noticed that they were offering a 15% discount for three night stays. When I called back to change my unit, I asked for the discount (which amounted to about $80). I was told that the discount is only available when the unit is initially booked. When I replied that I booked by phone and was not told about the discount, the lady (same one I booked with initially) began addressing me in a very condescending, patronizing and unprofessional tone. I was advised in very strong terms that I would not be granted any discount. This somewhat tainted my feelings about staying there. I found the rest of the staff to be friendly and accomodating, but the initial treatment put somewhat of a cloud on our stay.
My advice would be to check the units online and check for discounts before you call to stay there.
- Official Description (provided by the hotel):
- The Pinnacle Inn Resort is centered in the northwestern part of North Carolina in the beautiful High Country area. Located in eastern America's highest resort community, Beech Mountain, with unparalleled scenery and abundance of activities make for an exceptional vacation experience. The Pinnacle Inn Resort is a year round resort property with suites as well as one and two bedroom condominiums. All are complete with full kitchens, cozy living rooms, fireplaces, cable TV, and telephone (some with washer/dryer). All of our condominiums are privately owned so they are individual in taste and style. Our All Seasons Center offers an indoor heated pool, two indoor hot tubs, steam room, dry sauna, exercise room, recreation area (including ping pong, pool table, electronic games and more). For your convenience we also have an on-site laundry room. On our spacious grounds are two tennis courts, miniature golf, shuffleboard and playground. For small business meetings, retreats or groups we have a centrally located meeting room and we can provide fax and copy services. ... more less
- Also Known As:
- The Pinnacle Hotel Beech Mountain
- Pinnacle Hotel Beech Mountain