We enjoyed our room and the pool, and the location can't be beat! However, the staff is very difficult to work with. I don't want to post her name, but the lady in reservations was always unhappy. I had to change our reservation, and she acted like it was a huge deal to change it. She charged me $50 to change the reservation too! Then, my confirmation email had the wrong dates and I was overcharged. When I called back, the mean lady said that those reservations are never right and that she had our correct dates in the system. I asked her to email me the correct confirmation, but she said I just needed to trust her. The email would be wrong. Then I asked about the charges and she said I was getting a refund because "the new girl" messed it up, and the accountant would mail to me, but he only comes in every few weeks so it would be whenever he got around to it. It's been about three weeks now and still nothing. I was trying to understand the math on the refund and she said, "I've worked here eleven years and I know I'm right." So I couldn't get her to go through the numbers on how she was calculating the refund. This sour service really made the weekend less fun, because by the time we were done with the reservation headaches, and the overcharges, and the extra fee for changing our dates, I didn't want to give my money to them anymore...and won't. Even though the condo was very nice and in such a great location.
- Official Description (provided by the hotel):
- The Pinnacle Inn Resort is centered in the northwestern part of North Carolina in the beautiful High Country area. Located in eastern America's highest resort community, Beech Mountain, with unparalleled scenery and abundance of activities make for an exceptional vacation experience. The Pinnacle Inn Resort is a year round resort property with suites as well as one and two bedroom condominiums. All are complete with full kitchens, cozy living rooms, fireplaces, cable TV, and telephone (some with washer/dryer). All of our condominiums are privately owned so they are individual in taste and style. Our All Seasons Center offers an indoor heated pool, two indoor hot tubs, steam room, dry sauna, exercise room, recreation area (including ping pong, pool table, electronic games and more). For your convenience we also have an on-site laundry room. On our spacious grounds are two tennis courts, miniature golf, shuffleboard and playground. For small business meetings, retreats or groups we have a centrally located meeting room and we can provide fax and copy services. ... more less
- Also Known As:
- The Pinnacle Hotel Beech Mountain
- Pinnacle Hotel Beech Mountain