I made reservations the day before for myself and my 5 year old daughter to go out on the pirate ship, which included providing a credit card number, and I also left my phone number. The next morning, after driving 30 minutes to get there, we got to the dock and nobody was there. I called the number and the woman said that they cancelled our trip due to not having enough people to sign up. She told me that she tried to call me and had left me a message; however, I did not show any missed calls nor any voicemails. I was then standing on the dock looking at the pirate ship and having to explain to my 5 yr old why we couldn't go out on it after all. We were leaving the beach that day so we were not able to reschedule, but I'm not sure if I would have any way at that point.