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Best Western Mountain Lodge at Banner Elk
Ranked #1 of 5 Hotels in Banner Elk
Certificate of Excellence
Reviewed March 5, 2013

Made our reservation based on Trip Advisor reviews so wanted to add another good one. The beds were awesome. New pillow tops and comfortable. Smoke free room was really smoke free. Monday breakfast was really good, Tuesdays was a little slim hard boiled eggs. I guess I'm being the ugly american. Staff really friendly and helpful. When we arrived the heat was out at check-in so breakfast was a little chilly Monday morning but they had it fixed before we left. FYI make the coffee in the room way better than coffee with breakfast. We were there to ski and the rooms fit the bill.

  • Stayed: March 2013, traveled with family
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Thank Nsenn99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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544 - 550 of 629 reviews

Reviewed February 24, 2013

Stayed here for a romantic weekend in Feburary. The hotel was fine. Close to all the slopes and friendly front desk staff. We had dinner in the restaurant which was very good. We heard there was going to be music in the bar so we came back later for a few drinks. That is where the night took a bad turn. Everything was fine for the 1st hour or so. Then we noticed a confrontation going on at the other end of the bar. This went on for a little while, some shouting and namecalling. At one point it actually looked like things might get physical, so we suggested to the bartender that she might want to get the manager. We were appalled when she informed us that the loudest most intoxicated person in that confrontation was THE MANAGER!! We felt so bad for the bartender she looked so lost as to what to do. My husband and I then closed our tab and left. We were having a good time earlier but at that point did not feel it was in our best interest to stay in the bar any longer. It is shocking that the hotel would actually allow its employees, much less a manager to drink that much while working. Other than that situation it would have been a good night. The bartender was friendly, the dj played great music it is a shame that it ended that way. We hope you look into more protection for your staff. That could have ended very poorly with only one female employee working and a very intoxicated hostile manager.

  • Stayed: February 2013, traveled as a couple
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Thank alexis h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013

The hotel appeared to have been updated since our last visit a year ago. Now, there is a complimentary breakfast. Not so great. Had we had to stay another night, I think we would have went somewhere and paid for food. Way under staffed. Food was just so so. Hallways reek of cigar / stale cigarette smoke. We stayed here because it was close to sugar mtn and it was decent last year. We have decided in the future to stay in Boone and drive. I felt sorry for the wait staff. Only two people servicing a dining room full of people. The waitress was being hassled by a creepy guy hanging out in the bar. Where was a supervisor when you needed one to protect the staff?

Stayed: February 2013, traveled with family
Thank Clarissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

We had a great experience at this hotel. The staff was very helpful, also provided information about places to go for entertainment. It is a great location if you are going to Beech Mountain or Sugar mountain. Beech Mtn. is about 10-15 mins away. And Sugar 5 mins.

The room was very clean, flat screen tv, and spacious. The bathroom was very tiny and hard to get into since the door was very close to the toilet. It was a good room overall. Breakfast is warm, serving eggs, biscuits and gravy, and more. You do feel obligated to tip since there is staff picking up your plates.

I would recommend this hotel because it is in a great location, offers great commodities and amenities.

Stayed: January 2013, traveled as a couple
1  Thank Vivian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013

I arrived a lot earlier than planned due to a ice storm south of Banner Elk. We arrived early in the morning and stopped by just to check if could check in early, but all of the rooms that met my booking were taken the prior night. The person working told me they would try to have something available early, so we went and had breakfast and passed time during the morning hitting shops and exploring the area. It was snowing and the road conditions were not the best, so we decided to go back around noon to keep off the roads and they had a room available and checked us in early. I have been very pleased with the service and the rooms are not as bad as previous reviews indicate. This place is by no means the Ritz Carlton, but it is clean and everything you need in a hotel.

  • Stayed: January 2013
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Thank Ajjj13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this reviewResponded February 4, 2013

Thank you for your feedback and for taking the time to respond. I am delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest. We appreciate your business and hope that you will stay again with us in the future.


Sincerely,
Leeanna Sparks
Guest Service Manager
BEST WESTERN PLUS Mountain Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

This place is warm and friendly. Rooms are excellent with very nice furnishings and warm surroundings. Beds are comfortable and you cannot beat the views. Love it here and we will be back. Conveniently located near good dining and skiing. Don't hesitate.

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank keith h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this reviewResponded January 23, 2013

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Sincerely,

Leeanna Sparks
Guest Service Manager
BEST WESTERN PLUS Mountain Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

We got a good night's sleep which goes a long way to making up for what seems like an old place. The room was pleasant, but the facility itself needed some some work. The staff was nice and helpful.

It was raining, and we had to walk through a waterfall off the roof to get to the room.

Three times they pointed out that the breakfast was free, but we needed to leave a tip. The self service breakfast bar was really low quality -- it had been sitting there for a long time by the time I got there -- very dry scrambled eggs.

  • Stayed: January 2013, traveled as a couple
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Thank HLAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this reviewResponded January 23, 2013

We appreciate you for taking the time to respond and give your feedback about your recent stay at our hotel. I am delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest. We look forward to seeing you again in future. Thank You

Sincerely,
Leeanna Sparks
Guest Service Manager
BEST WESTERN PLUS Mountain Lodge at Banner Elk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Mountain Lodge at Banner Elk

Address: 1615 Tynecastle Hwy, Banner Elk, NC 28604-9708
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Banner Elk
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Banner Elk
Price Range: $85 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Mountain Lodge at Banner Elk 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Experience outstanding customer service and convenient access to the Blue Ridge Mountains, Lee's McRae College and more at this pet-friendly Banner Elk, North Carolina hotel. Welcome to the BEST WESTERN Mountain Lodge at Banner Elk where guests will find friendly customer service, newly updated guest rooms and convenient access to a variety of Western North Carolina attractions. This Banner Elk area hotel boasts 100 spacious, well-appointed guest rooms featuring cable television and wireless high-speed Internet access. Hotel guests are welcome to take advantage of a variety of hotel amenities including an seasonal outdoor heated swimming pool, guest laundry, fitness center, picnic area, business services and meeting/banquet facilities accommodating up to 200 guests. The BEST WESTERN Mountain Lodge at Banner Elk is the only pet-friendly hotel in the area. Guests staying at this Blue Ridge Mountain hotel will have convenient access to a variety of outdoor activities including skiing and snowboarding at Sugar Mountain, hiking in the Blue Ridge Mountains, horseback riding and golfing. Families visiting the area will enjoy spending the day at the Orchards at Alta Pass or the Tweetsie Railroad Amusement Park. Grandfather Mountain, just nine miles from the hotel, provides scenic nature trails and ideal picnic areas. ... more   less 
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Also Known As:
Best Western Plus Mountain Lodge At Banner Elk Hotel Banner Elk
Best Western Banner Elk
Banner Elk Best Western

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