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“Nice place, great views” 4 of 5 bubbles
Review of BEST WESTERN Mountain Lodge at Banner Elk

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BEST WESTERN Mountain Lodge at Banner Elk
Ranked #1 of 5 Hotels in Banner Elk
Certificate of Excellence
Atlanta, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice place, great views”
4 of 5 bubbles Reviewed June 16, 2012

This is your basic Best Western motel, but the staff was very nice and the view was spectacular. Rooms are exactly what you expect - clean, well kept, well supplied. Towels and bedding clean.

Parking lot well lit, we felt safe.
Very close to ski areas and other mountain type attractions (we went gem mining)

  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 125GeorgeF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review, June 20, 2012
We appreciate you for taking the time to respond and give your feedback about your recent stay at our hotel. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest. We look forward to seeing you again in the future. Thank You.

Leeanna Sparks
Guest Service Manager
Best Western Plus Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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535 reviews from our community

Traveler rating
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    193
    94
    27
    12
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Hebrew first
  • Portuguese first
  • Spanish first
  • Any
English first
Aiken, South Carolina, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 1, 2012

But it cost us $90. We requested no wake-up call. We should have pulled the plug on the phone. The wake-up came in at 6am. Front desk thinks someone else requested and our room got it by mistake. I hope the other guys didn't oversleep. If only I could request wakeup calls for all my neighbors.
There is almost water pressure in the shower. The shampoo dispensers have mystery stuff or are empty so bring your own. The light switches work sideways so be sure to mark the one for the bathroom (which isn't in the bathroom) before you sleep or you will light up the bedroom on the way in or out (50/50).
Prepare yourself for a lengthy quest following signs to the ice machine which will take you all across the entire property back to the office.
There's no breakfast included in the price, however they are right next to the Sugar Mountain Cafe which is excellent!
Apparently this BW is up for review as they are handing out "feedback" cards but the website only accepts certain email addresses so good luck getting the bonus points without spam.

Room Tip: Unplug the phone.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review, June 9, 2012
I am writing to thank you for your feedback and also to apologize for your poor experience you recently had with us. I have spoken with the Front Desk about you receiving an incorrect wake up call. We have a wake-up call log and we mark all wake-up calls with each check-in. Your room was marked with a 6:45 AM wake-up. I am not sure how this happened as we normally do not mark wake-up calls for rooms that do not request them, but we obviously made a big mistake with your room. I have expressed to the entire front desk staff how important this is to make sure that these are documented correctly. I am very sorry that you were awakened so early during a holiday weekend.

Part of our initiative to go green is the soap and shower dispensers in each room. These dispensers help to reduce the amount of bottles we throw away each year. We use a company called Green Suites for our shampoo, conditioner, and soap. They work with several hotels throughout the country. We generally have very positive comments from our guests regarding the products in these dispensers. I have had housekeeping check the room you were in and the dispenser is filled. We have tested the dispenser to make sure it is working properly and it seems to be working okay. Can you give me some additional information about the issues you had with the dispenser so we can try to correct them? We do have individual bottles of shampoo and also soap available at the front desk that are complimentary.

When you reserve a room through Best Western and you give us your email address, you should receive an email to take a survey about the hotel when you check out. These surveys tell us how we are performing and what guests like and dislike about our hotel. We have had recent issues where not all of our guests are receiving these surveys. I have asked the front desk to hand out the BWFeedback cards so we can get the most feedback from all of our guests. Your feedback is valuable to us and we want your comments good and bad. I want you to know that your issues have been heard and we will do everything we can to get them resolved. I want you to stay with us again and give us another opportunity to take care of you. Please let us know the next time you are in the area and we will get you in a room with the location of your choice possibly closer to the ice machine. If you would like a room farther away, let me know and we can deliver the ice to you. We value your business and very much want you to give us another opportunity. Please call us directly if you would like to discuss this further. We hope to hear from you soon.

Sincerely,

Shannon Wooten
General Manager
828-898-4571
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 18, 2012 via mobile

Stayed here whilst attending a course at the hotel. Hotel was good value for a simple clean and comfortable room. Hotel staff very friendly. Enjoyed a great lunch served in the restaurant. Crab soup excellent.

Stayed April 2012
Helpful?
1 Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review, April 21, 2012
Thank you for your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest. We appreciate your business and hope that you will stay again with us in the future.

Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 22, 2012

Stayed here for a ski trip during the Winter. Beautiful place. The hotel is nice and quiet. Just down the street from Sugar Mountain. It was very clean and nicely set up. The lobby itself felt homey and warm. The only thing that was a set back is that the water from the shower was not hot enough. Overall the stay was great.

  • Stayed December 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelBliss114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review, March 24, 2012
We appreciate your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. With the exception of the hot water issue. However, I would like you to know since your last visit we have had our hot water broiler repaired and the issue should be resloved.

We appreciate your business and hope that you will stay again with us in the future.

Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus Mnt. Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed March 4, 2012

take yourself back to the 80s in this self-styled 'homage to the past'. No wifi, no flat screen TV, no more than one glass of wine in each bottle in the bar, no sense of humor in reception. The only upside was the proximity to the ski slopes. Badly needs a makeover.

  • Stayed February 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank johnnysailorboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review, March 6, 2012
Thank you for taking the time to provide your feedback regarding your stay at our hotel. On behalf of our entire team I would like to apologize for not exceeding your expectations. I am certainly disappointed that your stay was not all that it could have been.

This past year we have started working on refurbishing all the rooms. We have just replaced and updated the wireless internet system that we are all very excited about. We have also started replacing the carpet in the rooms. In addition we are putting in a fitness center, should be ready in the next month. Also the new flat screen televisions are scheduled to be installed by the end of this year.

We would love for you to give us another opportunity to take care of you. Please give us a call if you are ever in the area again. Again, we are terribly sorry that your experience with us was not a good one.

Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus Mountain Lodge at Banner Elk
1-877-877-4553 Toll Free
1-828-898-4572 Local
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simpsonville, South Carolina
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 20, 2012

Great price for close proximity to slopes. Room was updated in the last couple of years. Perfect for just a clean room to crash in after a day on the slopes.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Clarissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review, February 24, 2012
We appreciate you for taking the time to respond and give your feedback about your recent stay at our hotel. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest. We look forward to seeing you again in the future. Thank You.

Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus Mnt. Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timbuktu, Mali
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed February 15, 2012

We decided to stay at the BW BE for it affordable price and the great location. Just a few minutes to several different shops/bars/restaurants in the area along with Sugar Mt. The staff was very nice (considering it they were coming off the busiest weekend they had all season). The rooms are comfortable and the beds are nice also. Small bathroom but it worked. The walkways are very slick with ice and snow so be very careful on the tile (they do a good job of posting this info).

We also ate breakfast in the restaurant on site before going skiing. Went in not expecting much but was very impressed. I enjoyed everything I ordered.

Only complaint would be the air/heater is pretty loud, but it really did bother me.

This is a great economical option to chose if you plan a spending any time in the highlands area of NC.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ekaplan01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review, February 16, 2012
Thank you for taking the time to comment about your stay at our hotel. I am glad you enjoyed your stay with us. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again soon.

Sincerely,

Leeanna Sparks
Guest Service Manager
Best Western Plus Mnt. Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain Lodge at Banner Elk

Property: BEST WESTERN Mountain Lodge at Banner Elk
Address: 1615 Tynecastle Hwy, Banner Elk, NC 28604-9708
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Banner Elk
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Banner Elk
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Mountain Lodge at Banner Elk 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Experience outstanding customer service and convenient access to the Blue Ridge Mountains, Lee's McRae College and more at this pet-friendly Banner Elk, North Carolina hotel. Welcome to the BEST WESTERN Mountain Lodge at Banner Elk where guests will find friendly customer service, newly updated guest rooms and convenient access to a variety of Western North Carolina attractions. This Banner Elk area hotel boasts 100 spacious, well-appointed guest rooms featuring cable television and wireless high-speed Internet access. Hotel guests are welcome to take advantage of a variety of hotel amenities including an seasonal outdoor heated swimming pool, guest laundry, fitness center, picnic area, business services and meeting/banquet facilities accommodating up to 200 guests. The BEST WESTERN Mountain Lodge at Banner Elk is the only pet-friendly hotel in the area. Guests staying at this Blue Ridge Mountain hotel will have convenient access to a variety of outdoor activities including skiing and snowboarding at Sugar Mountain, hiking in the Blue Ridge Mountains, horseback riding and golfing. Families visiting the area will enjoy spending the day at the Orchards at Alta Pass or the Tweetsie Railroad Amusement Park. Grandfather Mountain, just nine miles from the hotel, provides scenic nature trails and ideal picnic areas. ... more   less 
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Also Known As:
Best Western Plus Mountain Lodge At Banner Elk Hotel Banner Elk
Best Western Banner Elk
Banner Elk Best Western

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