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“Friendly Staff and Comfortable Room”

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Best Western Mountain Lodge at Banner Elk
Ranked #1 of 5 Hotels in Banner Elk
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly Staff and Comfortable Room”
Reviewed April 18, 2012 via mobile

Stayed here whilst attending a course at the hotel. Hotel was good value for a simple clean and comfortable room. Hotel staff very friendly. Enjoyed a great lunch served in the restaurant. Crab soup excellent.

Stayed April 2012
Helpful?
1 Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this review, April 21, 2012
Thank you for your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest. We appreciate your business and hope that you will stay again with us in the future.

Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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575 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Duluth, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2012

Stayed here for a ski trip during the Winter. Beautiful place. The hotel is nice and quiet. Just down the street from Sugar Mountain. It was very clean and nicely set up. The lobby itself felt homey and warm. The only thing that was a set back is that the water from the shower was not hot enough. Overall the stay was great.

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelBliss114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this review, March 24, 2012
We appreciate your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. With the exception of the hot water issue. However, I would like you to know since your last visit we have had our hot water broiler repaired and the issue should be resloved.

We appreciate your business and hope that you will stay again with us in the future.

Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus Mnt. Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 4, 2012

take yourself back to the 80s in this self-styled 'homage to the past'. No wifi, no flat screen TV, no more than one glass of wine in each bottle in the bar, no sense of humor in reception. The only upside was the proximity to the ski slopes. Badly needs a makeover.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johnnysailorboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this review, March 6, 2012
Thank you for taking the time to provide your feedback regarding your stay at our hotel. On behalf of our entire team I would like to apologize for not exceeding your expectations. I am certainly disappointed that your stay was not all that it could have been.

This past year we have started working on refurbishing all the rooms. We have just replaced and updated the wireless internet system that we are all very excited about. We have also started replacing the carpet in the rooms. In addition we are putting in a fitness center, should be ready in the next month. Also the new flat screen televisions are scheduled to be installed by the end of this year.

We would love for you to give us another opportunity to take care of you. Please give us a call if you are ever in the area again. Again, we are terribly sorry that your experience with us was not a good one.

Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus Mountain Lodge at Banner Elk
1-877-877-4553 Toll Free
1-828-898-4572 Local
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simpsonville, South Carolina
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 20, 2012

Great price for close proximity to slopes. Room was updated in the last couple of years. Perfect for just a clean room to crash in after a day on the slopes.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clarissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this review, February 24, 2012
We appreciate you for taking the time to respond and give your feedback about your recent stay at our hotel. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest. We look forward to seeing you again in the future. Thank You.

Sincerely,
Leeanna Sparks
Guest Service Manager
Best Western Plus Mnt. Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timbuktu, Mali
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 15, 2012

We decided to stay at the BW BE for it affordable price and the great location. Just a few minutes to several different shops/bars/restaurants in the area along with Sugar Mt. The staff was very nice (considering it they were coming off the busiest weekend they had all season). The rooms are comfortable and the beds are nice also. Small bathroom but it worked. The walkways are very slick with ice and snow so be very careful on the tile (they do a good job of posting this info).

We also ate breakfast in the restaurant on site before going skiing. Went in not expecting much but was very impressed. I enjoyed everything I ordered.

Only complaint would be the air/heater is pretty loud, but it really did bother me.

This is a great economical option to chose if you plan a spending any time in the highlands area of NC.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ekaplan01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this review, February 16, 2012
Thank you for taking the time to comment about your stay at our hotel. I am glad you enjoyed your stay with us. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again soon.

Sincerely,

Leeanna Sparks
Guest Service Manager
Best Western Plus Mnt. Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Georgia
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 1, 2012

Our room was facing the pool, although apparently the pool is only seasonal since it was closed this past December. Room was very clean and spacious. Location was very good, close and convenient to everything. We ate breakfast every morning at the hotel and it was definitely worth the $7 for the buffet.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kitty274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this review, February 2, 2012
Thank you, for your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. We strive to provide superior customer service to our guest.

Our pool is an outdoor heated pool open seasonal. This past winter has been warmer than usually, but we needed to close the pool to do some repairs.

We appreciate your business and hope that you will stay again with us in the future.

Sincerely,

Leeanna Sparks
Guest Service Manager
BEST WESTERN PLUS Mountain Lodge at Banner Elk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampstead, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 21, 2012

We were there to ski Sugar and didn't want to spend a lot on a hotel. In this case I really feel that we got a bargain. The room, though small, was very nice. It was updated, clean and very comfortable. The staff were all very friendly and helpful. We chose a room with two twin beds which were incredibly comfy with the pillow tops and soft cotton sheets. The buffet breakfast had us wishing we had eaten elsewhere but it was not expensive either. The hotel is every bit as nice as the pictures make it look. It had a real cozy lodge feel and I relaxed by the fire in the lobby for a while. Great stuff!

Side note: I had a really bad experience with Extreme Snowboard and Ski rental shop down the street. When they actually made us pay for a pair of defective boots that we were unable to use. Rent elsewhere! The woman who is the General manager at Extreme was very rude and confrontational.

Room Tip: I usually ask for an upstairs room so I don't have noise from above. And it's always smart t...
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwbannerelk, Front Office Manager at Best Western Mountain Lodge at Banner Elk, responded to this review, January 23, 2012
We appreciate your feedback and for taking the time to respond. I am so delighted that your stay with us was enjoyable and pleasant. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828-898-4571.

Sincerely,

Leeanna Sparks
Guest Service Manager
BEST WESTERN PLUS Mountain Lodge at Banner Elk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Mountain Lodge at Banner Elk

Property: Best Western Mountain Lodge at Banner Elk
Address: 1615 Tynecastle Hwy, Banner Elk, NC 28604-9708
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Banner Elk
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Banner Elk
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Mountain Lodge at Banner Elk 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Experience outstanding customer service and convenient access to the Blue Ridge Mountains, Lee's McRae College and more at this pet-friendly Banner Elk, North Carolina hotel. Welcome to the BEST WESTERN Mountain Lodge at Banner Elk where guests will find friendly customer service, newly updated guest rooms and convenient access to a variety of Western North Carolina attractions. This Banner Elk area hotel boasts 100 spacious, well-appointed guest rooms featuring cable television and wireless high-speed Internet access. Hotel guests are welcome to take advantage of a variety of hotel amenities including an seasonal outdoor heated swimming pool, guest laundry, fitness center, picnic area, business services and meeting/banquet facilities accommodating up to 200 guests. The BEST WESTERN Mountain Lodge at Banner Elk is the only pet-friendly hotel in the area. Guests staying at this Blue Ridge Mountain hotel will have convenient access to a variety of outdoor activities including skiing and snowboarding at Sugar Mountain, hiking in the Blue Ridge Mountains, horseback riding and golfing. Families visiting the area will enjoy spending the day at the Orchards at Alta Pass or the Tweetsie Railroad Amusement Park. Grandfather Mountain, just nine miles from the hotel, provides scenic nature trails and ideal picnic areas. ... more   less 
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Also Known As:
Best Western Plus Mountain Lodge At Banner Elk Hotel Banner Elk
Best Western Banner Elk
Banner Elk Best Western

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