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“Warm and friendly” 5 of 5 bubbles
Review of The Thompson House

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The Thompson House
Ranked #2 of 6 Hotels in Windham
Certificate of Excellence
Troy, New York
1 review
“Warm and friendly”
5 of 5 bubbles Reviewed September 8, 2011

The husband and wife team at the Thompson House should be commended for their care and concern for their guests and others. We were in Windham, NY the day after Irene damaged Windham. We were staying at the Thompson House at the time. We were told to evacuate the hotel because the flood waters were getting very close. We evacuated to a local church. The owners of the Thompson House brought over enough food and drinks to feed about 100 people. When the flood waters resided they allowed us to come back to the hotel and spend the night. There wasn't any electricity so we had a fabulous candlelight dinner. I just love these 2 special people. The hotel is lovely. The food was delicious. Kudos to Thompson House owners and staff.

Room Tip: Reserve a room in the Evergreen building
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  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
    106
    14
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Coram, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 16, 2011

It was a nice hotel to stay at. The owner is very attentive and personally engages guests in activities provided on site. We requested an additional cot, as we visited with three small children. They could use new cots. The cot smelled of mildew, even asking for the sheets to be changed the following morning, and we did pay an additional fee for the use of the cot. The hotel appears to cater to repeat customers, families that gather for reunions every year, which gave it a very homey feel. Overall, a pleasant experience with a personal touch.

Room Tip: We stayed in main house overlooking pool, had a terrace with nice view of pool and Windham mountain...
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  • Stayed August 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Suzanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metuchen, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 14, 2011

My family and I have been going to the Thompson house for over 20 years. The rooms and grounds are always immaculate. The food is well-prepared with plenty of variety. The staff members are always extremely pleasant and courteous and will go out of their way to make your stay enjoyable.
My only regret is that I had to leave after one week!

Room Tip: The quietest rooms are on the upper floors.
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  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 14, 2011

The Thompson House goes out of its way to ensure that every guest has whatever they need. Their attention to detail, combined with the immaculate grounds, comfortable and spacious rooms, and delicious food make for a memorable vacation. Sometimes problems arise during a vacation; it's a shame that some people choose to complain on an anonymous message board rather than bring their problems to the attention of management as they arise. As far as comparisons to Bronx pools and The Thompson House pool are concerned, I am at a loss to figure this one out. I am a lifelong Bronx resident; there are some decent pools in the Bronx but nothing that compares with the cleanliness and charm of The Thompson House pool and the surrounding landscaping.

In addition, complaining about the age of the Housekeeping staff is petty and small! They do their job with dedication and finesse. That's all that matters.

  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank mcronin111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed August 7, 2011

The TH is a decent Motel. To call it a hotel is a big mistake. Rooms are old and beds cracking from bad maintenance. Stay in front of the golf and old electric carts will make New York City feel like a cemetery. Noise commences at the crack of dawn, as early as 4:45am.
Bathrooms are smelly with mold and old furniture. The only cleaning lady we saw was around 80. A sweet gentle lady who would never be able to toss around furniture for a proper clean up. I stayed in a so called suite with a 280U$ a night tag price to it.
The sofa was dirty and uncomfortable, simply old. The TV set was from the 80's at best and there isn't wifi unless you cross the street to the main house. Restaurants in Windham are terrible. Toast drown in butter (or Crisco we may say), a lasagna that looked like dog food, though we tried you must reserve half board before arrival. Hence, we were declined from the hotel restaurant. The pool is like any Bronx neighborhood pool you may think of. The Catskills are a beautiful area yet the lack go proper hotels is flagrant.

  • Stayed August 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank aregar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed August 2, 2011

This was our second Thompson House vacation. Nothing changed since we visited 2 years ago. The same super-clean rooms, super-trimmed grounds, super-friendly service. The food is as great, as we remembered it. Our waitress, Joanne, went all out her way to satisfy our toddler daughter's taste, the pickiest ever. What this place really needs is a better entertainment and better advertisememnt among families with children (this would really pick up the guests' demographics- right now average age would be 65, I think). Although I really respect the nice elderly ladies and gentlemen which visit the resort for good 40 years in a row, the resort certainly need to bring more families aboard to survive the tough times. I would like to see Goetsche's younger children to think outside the box while planning activities and entartainment and advertising this establishment, which is a true jem. As for us, we did our part- recommended the House to 2 friends' families. They already visited, very thankful for the great service ( and to us for recommending!) and planning to return!

Stayed July 2011, traveled with family
Helpful?
3 Thank DEYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 25, 2011

They had a junior suite that was spacious enough for families with three or more kids and a pleasant view of the golf course/country club. Wish it were a bit more up to date (screen/storm doors practical but a bit worn; TV had no DVD player but decent enough cable, carpet clean but a bit worn, etc.). If you want to participate in what they refer to as the meal plan (breakfasts & dinners) you apparently need to specify it at booking. The many choices of things to do was a plus, including old-fashioned shuffleboard and a pleasant tree-lined pool, real treats for city kids like ours. The price charged per night of about $250, which is comparable in price to family-friendly suites at chains in larger cities like Marriot, was a bit steep considering the older finishings and small oversights like not providing shampoo, a bit of a surprise when arriving late in town with kids in tow.

Room Tip: Rooms in different buildings are unique but view of golf course was pleasant; ask for higher floor t...
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  • Stayed July 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MotherCourage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Thompson House

Property: The Thompson House
Address: 19 State Route 296, Windham, NY 12496-5307
Location: United States > New York > Catskill Region > Windham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Windham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Thompson House 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
For over seven generations, families and groups have joined us for traditional hospitality and wholesome entertainment here in this northern Catskill Mountain resort. Located in the beautiful town of Windham, NY, The Thompson House is the ideal place for any type of getaway. ... more   less 
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Also Known As:
The Thompson House Hotel Windham
Thompson Hotel Windham
The Thompson Hotel
The Thompson House Windham, NY - Catskill Region

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