We stayed here back in April of 2012 while visiting family in the area. The rate was reasonable and our room was spacious and clean. The hotel is conveniently located on a main road near many stores, gas stations, restaurants. All in all we enjoyed our stay.
The "Serve yourself" breakfast, which was included, had sufficient offerings... cereal, toast/bagles, muffins, waffles, coffee, juice etc. It was supposed to also include fresh fruit but they ran out. I asked them to bring out more fruit, they said they would do so but they never returned. When a staff member finally did come back to the breakfast area I asked far a status and they said they had run out.
My only other complaint is the the card-lock system at the building entry door nearest to our room was not working. On our first night, we arrived back at the hotel around 10pm after visiting with family. The parking lot is large because they are a "park and fly" hotel. We had to park a couple of hundred yards away from entrance that was nearest to our room. When we got to the entry way (which was at the opposite end of the building from the main hotel entrance) we found that we were not able to unlock it using out room card. Luckily a staff member was walking by and let us in and informed us that it had not been working all day. It would have been nice if the front desk had informed us of this. Had I known the lock system was not working, I would have dropped my family off at the main entrance and then parked the car.
Other than those two customer service issues, we were pleased with our stay and would stay there again the next time we are in the area. Good value, good location. Spacious rooms.
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- Also Known As:
- Clarion Buffalo Airport
- Clarion Hotel Williamsville
- Clarion Williamsville
- Williamsville Clarion