We booked for a two night stay -non smoking. We were told that they only had smoking rooms left or one non-smoking room with one king size bed, but we would have to change rooms on Saturday morning. We got back to the hotel Friday night, to find that neither key would open the outside doors and so we had to go all the way to the front to get in.
Saturday morning, we packed up and took our luggage down to the office and when we returned Saturday evening -no one knew anything about the room change. Finally we were given keys to our new room - the same one as Friday night. We were promised a bottle of wine for the inconvenience. That didn't happen.
Overall, the hotel smelled of smoke even in the non-smoking rooms. The pool looked cloudy, so we chose not to use it. We were never told about the continental breakfast. There is no elevator (which we did not know) and therefore, twice we had to carry our luggage upstairs.
I would not stay at the Clarion again. The price might be right, but if you have to suffer to save a very little bit of money - it is not worth it.
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- Also Known As:
- Clarion Buffalo Airport
- Clarion Hotel Williamsville
- Clarion Williamsville
- Williamsville Clarion