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Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member
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Reviews (947)
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All reviewsover the topsalvatore's restaurantgarden placeempress suiteunique hotelsausagewafflesfree shuttlejacuzzi tubnext morningshuttle servicebuffalo areabuffalo airportrooms are largewalk in showerfree breakfastthe breakfast area
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490 - 495 of 947 reviews
Reviewed February 17, 2014

Excellent customer service, bountiful breakfast included, stations of coffee and hot chocolate locates through out the hotel, ample places to sit and relax.
Comfy beds, only lacked and extra blanket, to stay warm through out the night, very very cold weather during my stay
I did have to clean out the spa/tub, that was disappointing
But once I scrubbed the tub, was a great stay :)

  • Stayed: February 2014
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Thank Marlene Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2014

We stayed at this hotel at least 4-5 times over the years and only had 1 complaint . This was when we first booked and got a first floor room right on the courtyard . We awoke to find people eating breakfast and looking in our window from the table ! Needless to say , we simply kept our curtains closed till 11 AM. All of our other stays including most recent were very good with no problems ( except we thought the hot water in the sink and jacuzzi were way too hot-scalding !-we did leave that on the comment card .) What we like most about this hotel is the friendly staff , good service and the dinner package. The shuttle to Salvatore's Restaurant makes it even better , as we can have a few drinks or a bottle of wine without worrying about driving home - even though Salvatore's is only 5 minutes away. Our room was clean and quiet even though it was a weekend . It was my wife's 69th birthday so we rented a "mini emperor's suite" on the first floor. Another nice fact is Remington's Lounge which is open nightly in the hotel itself . They have a daily "Happy Hour(s)" and you can order from Salvatore's menu right there if you don't feel like going out or taking the shuttle. We had the dinner package both Saturday and Sunday eve and were totally satisfied with the food & price. I don't know how far along their renovations are , but our first floor room was great ! I highly recommend this hotel!

  • Stayed: February 2014, traveled as a couple
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Thank Michael W Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIII, General Manager at Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member, responded to this reviewResponded February 7, 2014

Thank you for taking the time to write a review about our hotel property. We take all your feedback into consideration and I thank you for all the kind things you wrote about in your review. I love how you brought up our excellent staff and services because without them we would not be here to serve our regular customers like yourself. They all do an excellent job in all departments to help make us who we are today. Our renovations are half way done and we have 80 more rooms to be completed so I'm glad you were able to enjoy one of our newly renovated rooms. Happy Hour at the Lounge in the hotel is something we offer to guests daily with great specials and signature cocktails with a full menu available to order from. Many of our regulars enjoy and request the courtyard rooms because of the view and decor of the hotel. I apologize for the noise issues about your room but it's very rare that we have complaints from those rooms being in the courtyard. I want to thank you again from all of us here at the Garden Place Hotel for taking the time to let others know about your experience with us here. Please introduce yourself next time you're here as I would love to meet you.

Hospitably,
John Santora III
General Manager
Garden Place Hotel
716-635-9000x4416
JSantora@Gardenplacehotel.net

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

We loved the decor, as it was very interesting and off the beaten path!! The beds were cozy and clean but we were disappointed in the fact that our tub was dirty, the shampoo and conditioner were near empty, there were smooshed spiders on the bathroom mirror and we also found some sort of small pink pill on the bathroom vanity.... that was so disappointing. Our dinner at Salvatore's was phenomenal, and so was our breakfast... Its just too bad the room wasn't clean. :(

Room Tip: If there isnt something right about your room, say something!! We didnt and are regretting it!!!!!
  • Stayed: January 2014, traveled as a couple
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Thank deanna d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2014

This hotel with it's unique decor is a great place to stay for the night while going or coming from the airport. We were able to leave our car in their lot for a minimal charge and when we returned a week later, we stayed the night. They have an airport shuttle with very accommodating drivers and it made our adventure extremely pleasant. The front desk staff are very friendly and helpful and were even willing to shovel off our car upon our return, however we opted for the broom that was available. The breakfast buffet which was included in our rate was more than adequate with cereals, muffins, breads, hot foods and wafftles, juices and coffee with fruit. We did have a jaccuzi room and was outfitted with towels galore. My one negative comment would be that they could do with a refresh of the carpets, lighting and common areas but there was a notice that it is already being done in stages. When that is complete, it will be a very unique and convenient experience.

  • Stayed: January 2014, traveled with family
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Thank thornhillwillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2014 via mobile

Family owned so didn't know what to expect but WOW. This place was amazing. The decorations were fun and exciting along with the service. The breakfast was incredible. We got the jacuzzi room and it was very spacious and clean. The only negative I could say was the air conditioning wasn't quite up to speed so in the middle of June it was a little hot but even with this I loved this hotel. Definitely would recommend.

Stayed: June 2013, traveled as a couple
Thank TeeJay275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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