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“Friendly enough to be Down South”

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Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member
Ranked #4 of 12 Hotels in Williamsville
Certificate of Excellence
Nashville
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Friendly enough to be Down South”
4 of 5 bubbles Reviewed July 4, 2013

The staff at Salvatore's Garden Place Hotel was so friendly that I thought they were imported from the South, but their accents gave them away. Perhaps they were happy because of constant amusement from the incredibly wild collection of statuary around the property. For instance, I had an Italian waiter permanently stationed on my room's balcony, there's a 3-D representation of an iconic American construction photo out front and there are Frederic Remington bronzes scattered about. This place is kitschy to the max and loads of fun.

Room Tip: There's a progressive renovation in progress. Ask for a renovated room.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomInTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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858 reviews from our community

Traveler rating
    437
    246
    94
    46
    35
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • English first
  • French first
  • German first
  • Korean first
  • Portuguese first
  • Any
English first
Bucaramanga, Colombia
1 review
5 of 5 bubbles Reviewed July 3, 2013

If you are looking for a place to stay when in Buffalo or Niagara Falls, this should be tops on your list. We spent a day at Niagara Falls (NY) and instead of paying higher rates up there, we found The Garden Place Hotel. It's right off the highway, close to the airport and has the character of a 5-Star hotel.

I like to read the negative comments about any hotel I am considering and I can say that any negative comments about this hotel are probably from people that might not be happy with a complimentary suite at the Waldorf Astoria.

I stayed here one night with my wife. Order chocolate strawberries or a bottle of champagne and enjoy yourselves.... we certainly did.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIII, General Manager at Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member, responded to this review, July 9, 2013
Thank you for taking the time to write such a kind review about our property here at Salvatore's Garden Place Hotel. One thing we are known for that you pointed out is our "LOCATION". We are conveniently located right near the Airport, a short drive to Niagara Falls and Lot's of Shopping and attractions around our Hotel Property. Whether your visiting to see the Falls or looking for some good shopping deals, this is the place to be. I'm so glad you got to try our signature chocolate covered strawberries and chamapagne that we offer to all guests every visit. We look forward to your return and thank you again for taking the time to let others know about your expereince with us.

Hospitably,
John A. Santora III
General Manager
JSantora@Gardenplacehotel.net
716-635-9000x4416
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 1, 2013

Just returned from stay at Salvatore's. Beautiful room and great service. Staff friendly and even though hotel is going through some upgrading they have kept any disruption to a minimum. We have booked a large goup booking for November for a early Christmas party and the manager John Santora was extremely helpful in making sure the reservations went smoothly. We found the staff to be very professional in their approach. We find the restaurant bookings are easy to make especially when dealing with Lou who has many years of experience. We will continue to stay at this hotel as they treat their guests in a very special way.

Room Tip: Rooms by breakfast court are very nice.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 35charlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIII, General Manager at Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member, responded to this review, July 9, 2013
Thank you for taking the time to write such a nice review about Salvatore's Garden Place Hotel and Salvatore's Italian Gardens Restaurant (Our Award Winning Restaurant). We love seeing our regular customers coming back every year excited to book their next event or group outing with us. Our Sales Department and Management Team take time to meet with all guests that are interested in planning a special outing or getaway with their family, friends and business colleagues. Since we are going through renovations we do try to work around the guests that staying here daily to keep things as quiet as possible. We are excited to have you return and most of all have another memorable expereince with us that will last a lifetime. Thank you again for the kind words and we look forward to seeing you every year with us here at the Garden Place Hotel & Salvatore's Italian Gardens.

Hospitably,

John A. Santora III
General Manager
JSantora@Gardenplacehotel.net
716-635-9000x4416
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 1, 2013

Very pleasantly surprised by the unique ambience of Salvatore's. Our spacious, very clean room was a delight with a jacuzzi tub in the suite and state of the art bathroom/shower facilities. Hotel staff were terrific...cheery, gracious, and very helpful. Would definitely stay there again! Would love to see the gym/spa facility expanded.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BRG47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed June 30, 2013

Salvatore's is always accommodating as they can possibly be. Rooms are charming and they have all the amenities you could ask for. Even though I was solo on this visit I was upgraded to the honeymoon suite at no charge since nothing else was available. I'll be back.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobby_Bee0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIII, General Manager at Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member, responded to this review, July 9, 2013
Thank you for taking the time to write such a kind review about our property. We appreciate your return business and love seeing guests write such good things. I will share this with our staff to make sure they know how appreciative our guests are from their expereinces with us. We try to exceed all guests requests and be accomodating as much as we can from the front desk to the housekeeping department. We take pride in making it clear that listening to our guests feedback and experiences is what makes us improve and continue our great customer service in all areas. We are glad you enjoyed our nice rooms and we are more than excited to complete our renovations here in 2014. We always surprise a guest with a complimentary upgrade and it's something we have always been known for. As a return guest, I'm so glad you got to experience our upgraded Honeymoon Suite. Feel free to call us ahead for any special needs or requests in the future. We look forward to your return and have a wonderful day.

Hospitably,

John A. Santora III
General Manager
JSantora@Gardenplacehotel.net
716-635-9000x4416
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 29, 2013

We enjoyed are stay as this was the second time we stayed there in the past month. The service was excellent. We enjoyed the breakfast and the hotel atmosphere. The people were very friendly and hospitable. We would definitely stay there again and recommend this hotel to anyone flying out of the airport.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIII, General Manager at Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member, responded to this review, July 9, 2013
Thank you for taking the time to write a wonderful review about our property. It's nice to see return guests visit with us and have such an enjoyable experience. We have expanded our Breakfast options and now have our famous Belgian Waffle Stations for guests to enjoy. All of our staff from the front desk to housekeeping and maintenance make it a priority to interact and engage with our guests to let them know we are here for them. Any requests asked, we try to exceed and we make sure we let our guests know how important they are when staying with us. We let it be known that Customer Service is our priority and I'm glad you got to see that hands on and see if every time you have stayed with us. Feel free to contact us for any special requests or needs in the future and we will gladly assist. Thank you again for letting others know about your experience and we look forward to your return.

Hospitably,

John A. Santora III
General Manager
Jsantora@Gardenpalcehotel.net
716-635-9000x4416
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 27, 2013

There is something different around every corner! You can't help but have a conversation about the decor, over the top yet a perfect fit. Rooms are clean, showers are great. Very nice staff and great shuttle to/from airport. Definitely would come back.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIII, General Manager at Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member, responded to this review, July 9, 2013
Thank you for taking the time to write a review about our property. I have displayed your review for our staff to see what a wonderful job they're doing. "Different" was the key word in your review. We strive to offer an Experience that is different from any other Hotel. From the cleanliness of our property to the staff and customer service side, we want all guests to feel as welcomed as you did. We look forward to your return and thank you again for taking the time to let others know about your experience with us.

Hospitably,
John A. Santora III
General Manager
Jsantora@Gardenplacehotel.net
716-635-9000x4416
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member

Property: Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member
Address: 6615 Transit Road, Williamsville, NY 14221 (Formerly Salvatore's Garden Place Hotel)
Phone Number:
Location: United States > New York > Williamsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 12 Hotels in Williamsville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Salvatore's Garden Place Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Salvatores Garden Place Williamsville
Hotel Salvatores Garden Place
Garden Place Williamsville

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