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Reviews (451)
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All reviewsroom was cleanbuffalo airportniagara fallstwo floorswould stay here againnice breakfastbreakfast barfirst floorgreat place to stayshopping tripshopping and restaurantsshuttleinterstatetransitnyflydryer
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Reviewed August 24, 2017

The hotel staff was very friendly and accommodating. Cleanliness has some room for improvement. The sheets appeared to still be dirty and hairs in the bathroom. Breakfast was average with typical LaQuinta items.

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Miranda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6221GM, Guest Relations Manager at La Quinta Inn Buffalo Airport, responded to this reviewResponded August 27, 2017

Dear Miranda H,

Thank you so much for your kind compliments to our staff which is friendly and accommodating. Your comments on how we can further improve upon the guest experience are also very helpful to us. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2017

Our family of five stayed here for three nights in two rooms. This place is small and it seems they don't have a permanent maintenance person that can fix plumbing, electrical, and other handyman type of issues. The other staff was not bad. Breakfast was pretty good once they fixed the waffle maker. I had requested non feather pillows on the reservation and they had them all set. The beds were actually pretty comfortable. The location is close to the Thruway. Now for the bad stuff. One room had a terrible smell. The hotel staff had become accustomed to it and they called it "chlorine" but I think they may have meant bleach because there is no pool here. My guess is that it was a combination of mold or sewage being over powered with some sort of chemical cleaner. No alternate room was available. They also don't have adjoining rooms with multiple beds so not as convenient for a family like ours. They did manage to get us two rooms next to each other and since the doors would not close themselves, it was easy to move between them. The other room didn't smell, but it was still pretty dirty. If I walked on the carpet before getting in the shower, it was pretty obvious that they are not vacuuming. The bathroom was terrible. The toilet didn't flush right so I checked the tank to see if I could fix it. So much mold in there. Flushing hardware desperately needed to be replaced. Someone replaced the line into the toilet and left the store tag on there. The shower head was so loose I was afraid it would pop out of the wall. There was no tub wall to prevent water from getting onto the bathroom floor from the shower and no drain in the floor so water just sits there until you sop it up. The fan in the bathroom was silent but that was because it was not doing anything. Had to leave the door open and make the whole room musty just to breathe. Mold and grime all over the bottom portion of the shower enclosure. If you spent any time looking for it, you would find dirt on just about anything in the room. They need to clean the rooms a lot better and those cleaners need to alert maintenance people to problems so they can be fixed.

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank gordont209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6221GM, Guest Relations Manager at La Quinta Inn Buffalo Airport, responded to this reviewResponded August 24, 2017

Dear gordont209,

Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future.

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Reviewed August 19, 2017 via mobile

This location was ok in appearance but once we got in bed the sheets felt like sandpaper! They were obviously used MANY times. The grouting around the bathroom sink was coming off.
We weren't given the opportunity to share this at the desk as we waited 5 minutes to check out and once someone came we were told very matter of fact, That we would "need to wait a few more minutes". She was restocking the breakfast bar. After another several minutes we could no longer wait and left the key. It was obvious they needed more staff for a busy Saturday morning in August.

Stayed: August 2017, traveled as a couple
Thank Becky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6221GM, Guest Relations Manager at La Quinta Inn Buffalo Airport, responded to this reviewResponded August 21, 2017

Dear Becky H,

Thank you for your review, your feedback and your comments regarding your stay. I do apologize for the discomfort you experienced with the bed sheets and the inconveniences that you encountered during check out. This is certainly distressing to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top priorities. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses and we thank you for bringing this matter to our attention and sharing your experience.

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Reviewed August 11, 2017

Ok this not working correctly could alter my true review

Government rate, and free night made this a great value, food and location were great for us. Our toilet leaked and was fixed immediately, good service...........

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
1  Thank 677barbraa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6221GM, Guest Relations Manager at La Quinta Inn Buffalo Airport, responded to this reviewResponded August 16, 2017

677barbraa,

Thank you so much for your kind comments and review regarding your most recent stay at the La Quinta Inn Buffalo Airport Hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We hope to impress you again during your next visit and we thank you for sharing your experience.

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Reviewed August 9, 2017 via mobile

We traveled from Canada with 2 small kids and we travel often, staying at various hotels, resorts and villas. This was the worst hotel we have ever stayed at in North America. Towels were dirty; tub appeared to not have been cleaned after the previous guest; carpet was not vacuumed; sheets were stained! Rather disgusting. Never again will we stay here and/or at its brand. We would rate La Quinta a 0/5. Horrible!
DO NOT STAY HERE.......REFUND WAS WARRANTED, TO NO AVAIL.

Stayed: August 2017, traveled with family
Thank Krishna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ6221GM, Guest Relations Manager at La Quinta Inn Buffalo Airport, responded to this reviewResponded August 11, 2017

Dear Krishna B,

Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. I do want to assure you and all other guests that we clean and sanitize our guest rooms following each guest stay. It is a very important part of our policies in order to ensure that each guest enjoys a comfortable, clean, and safe environment. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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