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“Nice Motel, Not-so-Nice Reservation Problem”

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La Quinta Inn Buffalo Airport
Ranked #7 of 12 Hotels in Williamsville
Reviewed October 15, 2012

To start, as a facility the motel was clean, comfortable, convienient, the staff was friendly, and the price reasonable for its location and quality. The reason for my "2 out of 5" rating was the near-disaster caused by the arbitrary deletion of my reservation for eight of the nine rooms that I had reserved two months earlier.

Our church was hosting a group of visitors from our sister church in Schwelm, Germany. Our visitors wanted to see Niagara Falls, which meant an overnight stay in Buffalo. In August I called the motel directly and reserved nine rooms, using my personal credit card to guarantee the rooms. The person who made the reservation took my information and gave me a confirmation number. We agreed on a 30 September 2012 cut-off date (after that we would be required to pay for the rooms if we didn't use them) for the 12 October stay because the property only has 52 rooms and I was reserving 9 of them. One week before our visit I called the motel to ensure that all was in order. I spoke to the same person that made the initial reservation, who said that everything was fine. I told him we would arrive a little later in the evening, but that we were definitely coming. I had guaranteed the rooms with my credit card, so I wasn't worried about the property selling the rooms later in the evening because we hadn't showed up yet.

Our group arrived at the motel at 7:30 PM on October 12th. The desk clerk informed me that eight of the nine reservations had been cancelled previously. I asked why--he didn't know and couldn't tell why or when from his computer system. Fortunately the motel had enough vacancies to accomodate us, but it could have been a mess if those rooms had been sold to others. In the morning I spoke to the manager-in-charge, but she couldn't explain why the room had been cancelled either.

For whatever reason, someone arbitrarily cancelled 8 of my nine reserved rooms. If there was a question about the number of rooms on the reservation, then someone should have contacted me to verify the reservation before they arbitrarily cancelled them. If you plan to reserve more than one room at this property, I would advise calling the night before to check and see if they have the number of rooms right.

  • Stayed: October 2012, traveled with friends
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Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 - 311 of 408 reviews

Reviewed October 10, 2012

We recently used this hotel's parkn fly. They make you park at a nearby Hotel 8 because they own both. While we were away our car was towed from the parking lot to the grass (without our permission and they did not have the keys) in doing this they damaged our bumper and it will need to be replace. This car is brand new and had just been taken delivery of. We talked to the management but have not had any reasonable explanation and have not heard from them since we left and they said they did not know the name of the towing company and the number they gave us is not in order. Do not stay here!

  • Stayed: September 2012, traveled with family
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2  Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

We stayed at La Quinta on our recent shopping trip and couldn't have asked for more. It completely satisfied our needs for a place to spend the night. The room was clean, spacious, well furnished, quiet, no smells. The bed was comfortable, the towels were soft. There is free wifi in the room, a computer with internet access in the hallway, and a small gym. It is conveniently located to the highway and shopping, and is close to the airport.

We come shopping in Buffalo often and have stayed at more pricey places in the area with the amenities such as pools and gyms that we never used. La Quinta delivers without the unnecessary frills; we’ll be staying at this hotel again!

Room Tip: There is no elevators to the second floor. The shampoos and soaps are pretty basic.
  • Stayed: October 2012, traveled as a couple
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1  Thank Tor2008_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

This LaQuinta always has great service and great rates. I choose to stay here every time we go to Buffalo because of the cleanliness and friendliness of the hotel. It's easy to get to lots of different restaurants and shopping. We will be staying again soon!

  • Stayed: September 2012, traveled with family
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Review collected in partnership with La Quinta
Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

This LaQuinta is a good, standard-issue two to three-star hotel. Everything is nice, clean, comfortable, works well. Guest computer. Free breakfast is varied and very good. Great location just east of Buffalo right off New York Thruway. Good overall quality at a surprisingly reasonable price.
One problem is our first room had a terrible-smelling bathroom. We turned around instantaly and got another room, which was fine. How can the staff miss this??? And the humourless desk clerk insisted on higher rate than Orbitz and La Quinta quoted until I showed him their rates on my smartphone, then he relented.

  • Stayed: October 2012, traveled as a couple
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1  Thank rbb543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

need a place to shack a night - picked up 2 rooms (traveling with families) for a decent price and what a great find! super clean rooms - great staff - helpful & accommodating .. had a great experience!!

  • Stayed: September 2012, traveled with family
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Review collected in partnership with La Quinta
1  Thank hindustani31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2012

But then you inspect the corners of the room. I was easily able to move the desk, yet housekeeping seems unable to vacuum under and behind it. The carpet did not appear to be vacuumed at all. I hope the housekeeper has short black hair. The chrome was not shiny.

Otherwise, I was quite impressed with the room, customer service, and overall value. Everything worked well, furniture appeared to be spotless, and the shampoo smelled great!

Customer service is wonderful. They were very accommodating for me. I observed the same behaviour with other guests, too.

The fitness room consisted of aerobic equipment and a Swiss ball. That was sufficient for me.
The breakfast area was available 24/7. I was welcomed partake of the juice, water, tea, coffee, and cocoa long into the night. This was a pleasant surprise!

Room Tip: If you have a lot of bags request the first floor, this hotel does not have an elevator.
  • Stayed: September 2012, traveled solo
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Thank TK I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Buffalo Airport

Address: 6619 Transit Road, Williamsville, NY 14221-7213
Phone Number:
Location: United States > New York > Williamsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 12 Hotels in Williamsville
Price Range: $76 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn Buffalo Airport 2.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Quinta Inn Buffalo Airport Hotel Williamsville
La Quinta Buffalo Airport
La Quinta Williamsville
Williamsville La Quinta

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