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“Pretty Good Stay”

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Renaissance Westchester Hotel
Ranked #5 of 8 Hotels in White Plains
Certificate of Excellence
California
Level Contributor
79 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Pretty Good Stay”
Reviewed July 29, 2013

Scored a pretty good rate on Priceline for a weekend stay. The just renovated lobby is really nice, we loved all the books sitting around that were actually readable and not just decorative.
That being said, the restaurant takes up the bulk of the lobby so there is limited seating space in the lobby. Loved the design though. The pool and fitness center could use an update, which they are getting soon. We requested a quiet room in the new wing, which put us at the end of the "long hallway." Our room was recently renovated and pleasant, if bland and unremarkable. We appreciated the wonderful towels and Aveda products. The hallways, though, were dark, dated, and dirty. The carpets had many specks and clumps, pieces of stuff, etc. Some of the light fixtures were worn or missing, which gives the hotel and uncared for look. The stairs also had a funky smell and stained carpeting. All of these things were a little off putting for us, and for a hotel which clearly cares about keeping up to date. Also some additional security by the guestroom entrance would be appreciated, anyone and everyone can walk right in!

Room Tip: If you want a quiet forest view, ask for the new wing. It's a bit of a walk, but worth it!
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank yadin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine S, General Manager at Renaissance Westchester Hotel, responded to this review, August 14, 2013
Dear yadin,

Thank you for sharing your review with us.
It’s great to hear that the redesign of our hotel was to your liking.
Your concern regarding the carpet in the hallway was addressed with our housekeeping department and has since been taken care of. I also wanted to let you know that our guestroom entrance has been upgraded to key access only.
Thank you for bringing this to our attention, we look forward to seeing you soon!
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755 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Dix Hills, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2013

I stayed at the Renaissance Westchester this past weekend and it was an amazing experience. All the hotel staff members were very friendly and accommodating. The entire hotel from the lobby to the rooms were beautiful, very modern, and clean. I would definitely recommend this location to stay and the downtown area is perfect for a weekend getaway! Awesome experience all around!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine S, General Manager at Renaissance Westchester Hotel, responded to this review, August 14, 2013
Dear Linda B,

Thank you for that wonderful review!
I’m glad you enjoyed your stay with us and we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Webster
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 28, 2013

I can't say enough great things about our stay. Everything from start to finish was just wonderful.
The Room - we stayed in a room with 2 queen beds, and there was ample space for the 3 of us. The rooms were super quiet; there was a large party going on and we never head a thing.
Food - we had a special rate that included the breakfast buffet and the food was great. There was a nice variety of hot and cold foods - way more than just stale danishes and cold cereal!
Facilities - everything was super clean. There is a small pool, and on warm days, some of the doors slide open to let in outside air. There is a large courtyard with chaise lounges, bar-height tables and chairs as well as tables with built-in fire pits for evening use. The exercise room was adequate, but there was a sign saying that they are expanding it in the fall. The business center is also VERY small - only 2 computers, but the service worked well. There are also tennis courts (which we didn't use) and extensive grounds for walking.
Service - everyone, from the front desk to the housekeeping staff were super friendly and helpful. This was an unexpected pleasure.
The hotel is only about a 10 min car ride from the Metro North Train station, so it's a perfect place to stay if you want to go into New York City. We will definitely be back!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamabug7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine S, General Manager at Renaissance Westchester Hotel, responded to this review, August 14, 2013
Dear mamabug7,

Thank you for that impressive review!
It’s so nice to hear that everything went well with your stay.
We look forward to your next visit with us where you will be able to enjoy our new fitness center!
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Bronx, New York
Level Contributor
140 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 27, 2013 via mobile

This is my third time at this hot and it gets better each time.. The hotel completed a lobby/restaurant renovation recently and it's great! I love the theme, library and living room setting.. It's great.. Customer service is awesome too!! Can't wait to come again!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank natlove007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine S, General Manager at Renaissance Westchester Hotel, responded to this review, August 14, 2013
Dear natlove007,

Thank you for taking the time to provide us with your feedback.
It’s a pleasure to hear that you enjoyed the service of our wonderful staff and the improvements made by the renovations.
Come back soon, we look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shepherdstown, West Virginia
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 25, 2013

This Renaissance recently completed a total renovation of the lobby, restaurant and rooms. All have been updated and the public areas are much more open and spacious. The rooms have been modernized and a very comfortable. The hotel staff could not have ben more professional, courteous or friendly. We'll definitely be returning when in the area.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ray027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine S, General Manager at Renaissance Westchester Hotel, responded to this review, August 14, 2013
Dear ray027,

Thank you for that marvelous review!
I’m very happy to hear that you approve of our recent improvements to the hotel, and the service provided by our staff.
We’ll be here to welcome you on your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 25, 2013

Customer service from quality staff is definitively above average, will all staff members always making their very best to assist you. This is great.
However, the hotel facilities are as such much in the average: rooms are clean and of decent size, but the carpet in the room is showing clear signs of usage, mini-bar is empty, bathroom is just fine.... so no real wow on this.
Common sections are very nice with decent breakfast and food options.
Last but not least, the hotel is lost in the middle of te forest and a couple of corporate buildings. Meaning you are forced to have a vehicule if you want to go for shopping or dinner.
If the RItz-Carlson is fully booked, I would go back to the Renaissance if this is a pure business trip.
Be also aware that this is a 100-150 USD cab trip from/to JFK airport.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fred_by_the_world
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine S, General Manager at Renaissance Westchester Hotel, responded to this review, September 6, 2013
Dear Fred,
Thank you so very much for the great feedback! I am really happy that you felt our Customer Service is above average, and my team really appreciates reading such a great review. I also appreciate you mentioning that your room was clean and fine. We don't have mini-bars, just refrigerators in the rooms for your convenience...but we do provide In-Room Dining, so we can bring whatever you desire in a jiffy.
While we do offer a terrific menu and service in our Hive Living Room + Bar (3-meal restaurant), we know that sometimes folks like to Discover Something Wonderful and New in the area. It is just a $12 taxi ride into the heart of White Plains (and next time you visit, we have a great partner who can pick you up with Private Town Car Service at JFK for under $100 each way!)
Please come back soon! And thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 24, 2013

The hotel has recently had a great remodel, and looks fantastic. We found the food and service to be top notch, but the rooms were dressed up nicely, but a bit on the dirty side. I found strands of hair and even nail clippings. The bed pillows are really small, and ultimately unsatisfying. Maybe I just got a badly serviced room, and the rest was great because the personnel I had any interaction with were extremely friendly and helpful.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrevorNYC_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine S, General Manager at Renaissance Westchester Hotel, responded to this review, September 6, 2013
Dear TrevorNYC-
I am grateful to read your feedback on TripAdvisor. Thank you so very much for your wonderful comments about the way the newly remodled hotel looks and feels! I am also happy that you enjoyed Chef Jean-Claude's meals tasty, and my Hive Living Room + Bar staff (and the rest of the Team) friendly and helpful. I am very disappointed to read that your room was not perfectly clean, I am truly sorry about that. I have been working closely with my Styling Team to ensure that we go back into the rooms with a better inspection program. I am confident that when you return you will be so pleased!

Thank you again for the excellent comments on service and food. We are such a quick train ride from NYC, I hope to see you back here soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Westchester Hotel

Property: Renaissance Westchester Hotel
Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Phone Number:
Location: United States > New York > Westchester County > White Plains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Official Description (provided by the hotel):
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, NY

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