This property was rated 4 star but it should not be in overall. We checked in on a Thrus at 8 pm after calling direct to the front desk and requesting two queen beds upper floor and balcony in a quiet area. I had signed up on the reservation for the same things. We got a two bed room no balcony and the only thing we could change to was a king room. Which we did so we could get the balcony. It was extremely quiet. Even with two weddings and a convention going on around us. The room was set for one person not two. Very inefficient room. Housekeeping staff is very friendly but very lacking when it comes to stocking the room. One day we had bath mat the next not there. No hair dryer or shampoo not even an extra bar of soap. Vaccuuming was not done under the table or desk and the bugs - ugh. All kinds of bugs. Fooed trays were left in the halls over night each of the 4 nights we were there.
Internet wifi costs additional of $13.50 per night.
TV went out every night at 10pm and didn't come back on even when we called down. "We're working on it" was standard reply.
Lobby bar staff were well trained and it was the only place for breakfast buffet or order off the menue. Don't eat there on Monday morning as it must be the cooks day off. I got burnt toast and overlooked bacon this day. Server was more interested in talking with friends then helping us.
On the other mornings the wait staff was wonderful and so was the food.
it is a pretty location and if you ask for a high floor you do get a quiet room.
I thought the $178.00 night fee was high withe the other charges. 20% add on service fee on food plus the hotel add on service fees.
The pool area and tennis courts are nice and seem to be well maintained.
Dumpsters (full) and hotel garbage can be seen from most windows.
- Official Description (provided by the hotel):
- Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more less
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- Also Known As:
- Renaissance White Plains
- White Plains Renaissance
- Renaissance Westchester Hotel White Plains, Westchester County, NY