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“Hard to rate”

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Renaissance Westchester Hotel
Ranked #5 of 8 Hotels in White Plains
Certificate of Excellence
Loveland, Ohio
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Hard to rate”
3 of 5 bubbles Reviewed July 2, 2013

This property was rated 4 star but it should not be in overall. We checked in on a Thrus at 8 pm after calling direct to the front desk and requesting two queen beds upper floor and balcony in a quiet area. I had signed up on the reservation for the same things. We got a two bed room no balcony and the only thing we could change to was a king room. Which we did so we could get the balcony. It was extremely quiet. Even with two weddings and a convention going on around us. The room was set for one person not two. Very inefficient room. Housekeeping staff is very friendly but very lacking when it comes to stocking the room. One day we had bath mat the next not there. No hair dryer or shampoo not even an extra bar of soap. Vaccuuming was not done under the table or desk and the bugs - ugh. All kinds of bugs. Fooed trays were left in the halls over night each of the 4 nights we were there.
Internet wifi costs additional of $13.50 per night.
TV went out every night at 10pm and didn't come back on even when we called down. "We're working on it" was standard reply.
Lobby bar staff were well trained and it was the only place for breakfast buffet or order off the menue. Don't eat there on Monday morning as it must be the cooks day off. I got burnt toast and overlooked bacon this day. Server was more interested in talking with friends then helping us.
On the other mornings the wait staff was wonderful and so was the food.
it is a pretty location and if you ask for a high floor you do get a quiet room.
I thought the $178.00 night fee was high withe the other charges. 20% add on service fee on food plus the hotel add on service fees.
The pool area and tennis courts are nice and seem to be well maintained.
Dumpsters (full) and hotel garbage can be seen from most windows.

Room Tip: call front desk directly and ask about all the different kinds of rooms. It is confusing and not spe...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine S, General Manager at Renaissance Westchester Hotel, responded to this review, July 18, 2013
Dear Andrea L,

Your feedback is very important to us, thank you so much for taking the time.
I want to offer my apologies for the issue you experienced with your room at check-in.
The missing amenities and the meal not being up to our usual standard, was addressed with our housekeeping and restaurant staff to prevent future inconsistencies.
If you return to this area, we would love to have you choose our hotel again!
Please send me a note stating your arrival date, so that I may personally see to it that your request is met and we exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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734 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Renaissance Westchester Hotel

Property: Renaissance Westchester Hotel
Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Phone Number:
Location: United States > New York > Westchester County > White Plains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Official Description (provided by the hotel):
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 
Reservation Options:
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, NY

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