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“great and Robert made it excellent”

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Residence Inn White Plains Westchester County
Ranked #6 of 8 Hotels in White Plains
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“great and Robert made it excellent”
Reviewed April 2, 2014

The hotel itself is great like most well run hotels in its category. I am a business traveler and I stay in many hotels across various chains. I encountered the best front office associate I have ever met in this hotel. His name is Robert.
From the beginning he was friendly, courteous and professional. He explained everything from parking to dinner in detail but efficiently. He predicted my questions and needs and met or exceeded them. AND he did all that with a big smile and lots of enthusiasm. He is better than front desk at the Ritz, four seasons or mandarin. Mr. Finney, you have a great asset at your front desk where first impression is key, you got a winner!

Stayed April 2014, traveled on business
Helpful?
2 Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 reviews from our community

Traveler rating
    101
    85
    34
    18
    7
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86
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89
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 1, 2014

the overall accommodations were very satisfactory. I had a separate bedroom with a king size bed, separate bathroom, living room and kitchen The breakfast in the morning could not have been any better plenty of variety.

The staff was good, especially the front desk personnel by the name of ROBERT KHOURY. He always was very helpful to all issues I needed addressed.

I think this holel would be an excellent choice.

Once again many thanks to Robert Khoury for making my stay a pleasant one.

Room Tip: comer suites are large and suny
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Green Features: environmentally practices are great no smoking was great since I don't smoke
  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank patriciajeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay F, General Manager at Residence Inn White Plains Westchester County, responded to this review, July 21, 2014
Dear Valued Guest-

Thank you for taking the time to review your experience and stay with us. We are excited to hear that your stay was a memorable one and we hope to see you back in the future. We appreciate the praise of our front desk staff as well and I will make certain to recognize them for their efforts. Thanks Again!

Sincerely,

Jay Finney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 24, 2014

I am not one to write reviews, but I have to tell you if you are fortunate to stay in White Plains, you want to stay at this hotel. The staff they have is great right done to the maintenance men. Michael, Sheldon, Robert, Christopher and the 2 Kelly’s (yes there are 2 ladies named Kelly).These guys got your back your stay will be great. I have been staying there for the last 6 months and they make me feel as if I am home and important and checking in for the first time. Anything you need you just ask them, they service you with a smile. Marriott is lucky to have them.
The property is being renovated this is the reasing for the very good rating.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicey57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 4, 2014

We stayed at this hotel because it adjoined the office building we visited during our business trip. The hotel was ok and convenient, the rooms were large, but in need of a renovation. My room had a separate bedroom, living space and kitchen. There were signs stating that the renovation for the hotel began January 2014 and we saw the workers, but it was not bothersome. Overall, we enjoyed our stay at this hotel. The hotel was completely adequate for our needs.

Room Tip: The hotel is about 15 minutes from the local airport. The corner room I was given was nice, many wi...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FredPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay F, General Manager at Residence Inn White Plains Westchester County, responded to this review, February 10, 2014
Thank you so much for taking the time to write about your experience here. We were happy to hear that the renovation did not inconvenience you during your time here. We hope to see you return in the future as renovation is nearing completion each and every day. We will be certain to get you in a brand new room as well. Thanks again for taking the time to provide your feedback.


Sincerely,

Jay Finney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
129 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed December 6, 2013

Prior reviews have it right. The location is terrific, the staff is friendly and the beds are comfortable. The furnishings, hallways, doors, etc. are shabby and await the promised renovation.

Breakfast was good. Fitness center is small. I had no problem getting on one of the two elipticals at 6am (plus 2 treadmills and a bike), but I could imagine a potential traffic jam later in the day.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mblaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay F, General Manager at Residence Inn White Plains Westchester County, responded to this review, February 10, 2014
Dear valued guest-

We very much appreciate your feedback and we hope you will return in the near future to enjoy are fully renovated guest rooms. We should be fully complete with the work in the next 6 weeks and it is looking Fantastic thus far. We were happy to hear the exercise facilities were convenient for you and you were able to stick to your daily routine while you were here. Thanks again for staying and thank you so much for the review. We hope to see you soon.


Sincerely,

Jay Finney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 5, 2013

Stayed here for one night this November after staying here a few years ago. Again it was a positive experience. Sure, the rooms and halls need renovation, but that's being worked on. Lobby and restaurant already look awesome, so cannot wait to get back after everything is done.
Beds are comfortable, staff is very friendly and the breakfast buffet is a real treat!

  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Twan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western New York State
Level Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 4, 2013

Stayed at this property for the holiday weekend - November 29 and 30, 2013. Within easy walking distance to Metro North White Plains station and a 30-40 minute (depending on whether express or local) train ride into the City on the Harlem line. Trains run very regularly and the most you'll have to wait is 30 minutes, if you arrive at the station at exactly the wrong time. The rooms were enormous - the size of a small apartment. Beds were very comfy. Staff at front desk could not have been more helpful- assisting with everything from forgotten saline solution to subway routes in NYC. Breakfast was ample and of high quality. Only complaint- bathrooms need overhead fans. This is a great alternative to staying in Manhattan, which costs about twice as much for a room half the size.

Room Tip: Higher-story rooms have better views, obviously.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CmonLetsGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn White Plains Westchester County

Property: Residence Inn White Plains Westchester County
Address: 5 Barker Ave, White Plains, NY 10601-1503
Phone Number:
Location: United States > New York > Westchester County > White Plains
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#4 Family Hotel in White Plains
#4 Romantic Hotel in White Plains
#5 Business Hotel in White Plains
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn White Plains Westchester County 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Residence Inn White Plains Hotel White Plains
White Plains Residence Inn
Residence Inn White Plains Westchester County NY

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