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“Made my stay during Hurricane Sandy Great!!!” 4 of 5 stars
Review of Residence Inn White Plains Westchester County

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Residence Inn White Plains Westchester County
Ranked #6 of 8 Hotels in White Plains
Millwood, New York
1 review
“Made my stay during Hurricane Sandy Great!!!”
4 of 5 stars Reviewed November 17, 2012

The staff was so welcoming and friendly! We lost our power and came to our tempoarary "home" for the next 12 nights! Matt and Crystal were amazing as was all the staff! The entire staff was so helpful and accommodating during a busy time The rooms were big and clean. The full breakfast and social hour were real meals! Excellent value for the price! Plus they were even dog friendly!

Only complaint is the Marriott rewards program needs to be revamped....really non existent!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DianeMark427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
    88
    73
    31
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    4
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Buffalo, New York
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 15, 2012

I recently spent 1 night at the Residence Inn while in White Plains for business. The hotel was in good shape, the rooms were spacious and clean and the staff at check-in were friendly. There isn't much around the hotel in walking distance but with a car there are several restaurants and a big mall within 5 miles.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank renee0327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele H, General Manager at Residence Inn White Plains Westchester County, responded to this review, February 4, 2013
Dear Valued Guest-

Thank you very much for choosing to stay at the Residence Inn by Marriott White Plains Westchester. We appreciate all of your feedback and we are happy to hear that your stay was an enjoyable one. If you are ever returning to the area, please do not hesitate to contact me directly to personally set up your reservation as I will ensure to set up a welcome package for you with information and recommendations for all kinds of local dining and shopping just minutes from the hotel. Thanks again for taking the time to write about your stay. We hope to see you back soon.

Sincerely,

Jay Finney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 stars Reviewed November 11, 2012 via mobile

Excellent value for the price. Extremely large rooms and well kept. I've traveled on business for a number of years, but I had met the friendliest and most accommodating Front Desk Rep at this hotel, Robert K. At first, it's so extreme that it appears fake (because people arent that consistently nice and happy) but after spending 8 days at the hotel it was apparent that this guy is for real. It's amazing how someone like this can enhance the stay so much more. I truly respect his professionalism and ability to perform consistently at such a high level. You'll see what I mean if you ever choose to stay here...

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tommymc1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Plains, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

We stayed there for ten days, and every person on the staff went way out of their way for their guests and always had a friendly greeting. The hotel was full because of people who had lost their power from the hurricane, but everything went well.

The lobby and rooms were renovated since the last time we stayed there (another storm a few years ago), and while some of the furnishings were a little worn, they were clean and comfortable. I was actually able to make dinner in the kitchen a few nights, and it was great to have a full refrigerator.

We went down at different hours for the breakfast, and it was always replenished.

I met several people who were there for long term stays, and I never heard a complaint from any guest.

Just know that it is a pet friendly hotel, which is why we were there. Since many people there were staying because of power outages, I would imagine there were more dogs than usual. However, I never heard another dog bark. In fact, I never heard another person in the hotel once we got into our room.

I would definitely stay there again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Clare P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 5, 2012

It's my understanding that this hotel wasn't very nice. My boss hesitated to have me stay here for a work trip. I was thankful to encounter a lovely room with new linens, comfortable furnishings, friendly, helpful staff, and a delicious breakfast. I travel to White Plains regularly for work and I wouldn't hesitate to stay here again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank BetsyGinDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed November 1, 2012

I stayed at the Residence while visiting family this past weekend. This was the first time I had traveled to White Plains and was driving myself around the area. The staff was very helpful, providing me clear directions to the nearest grocery, tips on parking and all around friendly attitude. I didn't meet any staff member - from the clearing pros. to the General Manager that didn't offer me a hello or smile. When I wasn't able to print my boarding pass on lobby printers, they took me to the front desk computers and let me use their printers!

The room was clean, VERY roomy and secure. My only complaint was that it didn't have the weather channel. Normally, no big deal, but since I was there days before Hurricane Sandy, it's absence was missed. Frankly, if that is my only complaint, the room was pretty accommodating.

Since I was visting the weekend of Hurricane Sandy, by Sun evening, my morning flight had been cancelled. Fortunately, I was offered a car ride back to DC, but I had to leave NOW. I ran into the hotel, talked to the desk staff for 15 secs.and ran upstairs. He had me checked out with the receipt waiting when I flew back out about 10 min. later. PERFECT.

I would definately stay again.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tory Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 11, 2012

We loved White Plains and loved the Residence Inn. My daughter and I stayed here after flying in to the White Plains airport (great airport) late at night. We drove to our destination elsewhere in Westchester the next day after shopping at the Macy's down the street from the hotel. The hotel is nicely decorated-hip lobby, clean, attractive exterior. The room was very quiet, spacious, and deliciously comfortable bed (which I may purchase because we need a new mattress!). There is one large space for living room and kitchen and then a separate bedroom and separate bathroom. We would definitely stay here again.

And a note about White Plains-I lived in NYC years ago and I do not remember White Plains being special. It is now. Lovely downtown and pretty residential buildings all around. Lots of shopping at the Westchester Mall and also freestanding Macy's. We are from Atlanta, where there is little walking around, not much going on downtown-so we were impressed. Even though we had planned to go into the city on our trip-we found White Plains to be a good destination in itself!

Room Tip: Our room was on 12th floor. Not sure if there is a difference, but we liked our location
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ozzielewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn White Plains Westchester County

Property: Residence Inn White Plains Westchester County
Address: 5 Barker Ave, White Plains, NY 10601-1503
Location: United States > New York > Westchester County > White Plains
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in White Plains
#4 Family Hotel in White Plains
#5 Business Hotel in White Plains
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn White Plains Westchester County 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Residence Inn White Plains Hotel White Plains
White Plains Residence Inn
Residence Inn White Plains Westchester County NY

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