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“High Quality and Excellent Rates”

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Hilton Garden Inn Westbury
Ranked #2 of 4 Hotels in Westbury
Certificate of Excellence
Vienna, VA, United States
1 review
“High Quality and Excellent Rates”
Reviewed February 10, 2014

Stayed here mid-week with my elderly parents. In town to attend a funeral. Appears that the hotel serves a primarily business clientele during the week. Staff were uniformly efficient, helpful and friendly. Ate dinner in the bar/"restaurant." Although service was spotty (understaffed and many imbibers at the bar), food was delicious. Room nicely furnished. Internet was easy to access.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, General Manager at Hilton Garden Inn Westbury, responded to this review, February 17, 2014
Thank you for taking the time to share such an Excellent Review! We appreciate the business and are glad to hear you had an enjoyable stay. We hope to see you again on your next visit to Long Island.
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649 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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  • French first
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  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Syracuse, NY
Level 3 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 6, 2014 via mobile

I spent one night here on business. It was a great stay. Courteous staff. Upgraded to suite, I assume because I am a Hilton Honors Gold member. The breakfast buffet was wonderful with lots of fresh and healthy food options, and the server was sensationally friendly and accommodating. My only complaint was that my first floor room was pretty drafty and had poor lighting. But overall a great stay.

Stayed February 2014, traveled on business
Helpful?
Thank andtherest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, General Manager at Hilton Garden Inn Westbury, responded to this review, February 7, 2014
Thank you for taking the time to share such a Nice Review. We are glad to hear that you enjoyed the service and breakfast experience so much. We actually are currently working on a project to upgrade the lighting in all of our guest rooms with brighter mini flourescent bulbs. We hope you will come and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, United States
1 review
Reviewed February 5, 2014

I have spent more time at this location in January than at home (for business) and easily felt comfortable settling in there. The hotel provides Quality meals, business equipment, and customer service! Main floor common areas are set in various "zones" so there is group dining, sitting area, and work zones.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, General Manager at Hilton Garden Inn Westbury, responded to this review, February 7, 2014
Thank you for taking the time to post the A+ review. We are very thankful for your extended business, and are happy to hear the the hotel is doing a nice job of making you feel comfortable. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Woodmere, New York
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 28, 2014

I stayed here overnight and found the front desk staff to be exceptional in their ability to make the customer feel like a valued guest. I loved the fireplace in the lobby and the indoor pool and whirlpool were enjoyable. The lobby atmosphere was very inviting.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank kimd82014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, General Manager at Hilton Garden Inn Westbury, responded to this review, January 31, 2014
Thank you so much for the Impressive Review! I will be sure to share it with the Front Desk Team. We are thankful for your business and hope to see you again soon!
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New York, United States
1 review
Reviewed January 28, 2014

Every hotel should take a page out of the Hilton Garden Inn's book on Great hospitality. The staff at the hotel made me feel welcome and at home. The room was clean and fresh, every thing was in working order. The food from the restaurant was amazing. I will definitely stay at the Hilton Garden Inn in westbury again and tell everyone about it.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, General Manager at Hilton Garden Inn Westbury, responded to this review, January 31, 2014
Thank you for the Great Review. We are very happy to hear that you enjoyed your visit and also the food and service in our restaurant. We hope you will come and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesport, Pennsylvania
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 26, 2014 via mobile

Room was nice... Typical Hilton/Hampton hotel. Food is good but very overpriced. Bar staff in the evening is EXTREMELY SLOW. Finished my dinner and waited 20 mins before I could get my check and leave.
Stayed while the rate was lower than normal. Typical rates are way too high.

Stayed January 2014, traveled on business
Helpful?
Thank Marke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, General Manager at Hilton Garden Inn Westbury, responded to this review, January 28, 2014
Thank you for taking the time to share some feedback from your recent stay. I am glad to hear that you found the hotel to be clean, and that you enjoyed the food quality. I will certainly touch base with the PM Bar staff to share your concerns about having to wait so long to get your check. We do our best to provide value to our guests, while keeping our rates competitive with other similar hotels in the area. We are thankful you were able to take advantage of our off season rates, and hope you will come and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, United States
2 reviews
Reviewed January 22, 2014

My husband and I have used this hotle previously for other family gatherings. This time however, it was to attend the wake and funeral of my mother. We reserved rooms for other family members as well. At the last minute we asked if the hotel would be able to furnish a conference room and cater the funeral luncheon. The staff bent over backward to satisfy our request and the room and luncheon was expertly and professionally provided. I cannot say enough about the caring staff and kitchen. It made a very strenuous time that much easier. We would stay here again any time.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Katherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh G, General Manager at Hilton Garden Inn Westbury, responded to this review, January 24, 2014
Thank you for taking the time to post some feedback from your groups room block and catered luncheon. We are very sorry for your loss. I am glad to hear that the Catering Team was able to help out during this difficuly time for your family. Chef Frank and Jeff both let me know how much they enjoyed working with your family! We hope you will come and see us again soon under better circumstances.

Sincerely,

Josh Grassi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Westbury

Property: Hilton Garden Inn Westbury
Address: 1575 Privado Rd, Westbury, NY 11590-5202
Phone Number:
Location: United States > New York > Long Island > Westbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Westbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Westbury 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hilton Garden Inn Westbury Hotel Westbury
Westbury Hilton Garden Inn
Hilton Westbury

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