Yesterday--Sunday, October 17th--my brother and I arrived at the Thayer Hotel at around 12:30 for their advertised brunch. We had been told that the restaurant does not accept reservations unless you are a party of six or more. So we expected to wait on line. And we did. After about 40 minutes of waiting in a long line with no apparent progress toward getting a table, I noticed that the lady in front of me--who was with her cadet son--went to the reservation desk to find out what was going on. She returned with a look of disgust on her face. When I inquired what she had discovered, she informed me that, even without a reservation, one had to put their name on a list for a table. No one involved with the restauarant had bothered to tell us this fact. Then I went myself to look at this list, only to see that there were many names on it--meaning that to add our names to the list would have meant yet another wait of at least a half-an-hour. So I went to the maitre de to ask if this was, in fact, the case. His aloof and indifferent reply was "this is the way we do things."
After stating that the way they do things was wrong, I left the restaurant with my brother--on the heels of the lady and her cadet son--to find lunch at some other, more welcoming restaurant ("Havana", at the Newburgh Waterfront.)
This was a very disagreeable way to spend even a small part of an otherwise beautiful day. And because of the restaurant's utter lack of concern for the inconvenience they caused more than a few people yesterday, I doubt that I shall return to The Thayer Hotel any time soon.
- Official Description (provided by the hotel):
- As one of the most unique addresses in the world, The Historic Thayer Hotel at West Point has been a celebrated part of American history since 1926. The Thayer Hotel at West Point consists of 151 luxurious guest rooms with 23 recently renovated executive suites and 10 elegant venues for meetings, weddings and special events. The Thayer Hotel offers a perfect home base for amazing group itineraries in the historic Hudson River Valley with a plethora of nearby attractions, cultural institutions, historical landmarks and award-winning dining options at MacArthur's Riverview Restaurant, General Patton's Tavern, and Zulu Time Rooftop Bar and Lounge. ... more less
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- Also Known As:
- Thayer Hotel West Point