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The Thayer Hotel
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Reviews (1,071)
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Reviewed November 11, 2013

We had our wedding at the Thayer in October. The setting was gorgeous with the river and the fall foliage. The staff was very accommodating and we had a wonderful weekend. Lexi organized our event which included reserving hotel rooms, choosing a menu and planning a breakfast for the morning after the wedding. Everything was wonderful, delicious, clean and the staff was very diligent. Our room was magnificent, we are very happy with the Thayer!

Room Tip: All the rooms are ice but the suites are definitely worth the money.
  • Stayed: October 2013, traveled with family
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Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlys_Lemler, General Manager at The Thayer Hotel, responded to this reviewResponded November 26, 2013

Thank you for choosing The Historic Thayer Hotel at West Point as your storybook destination for your wedding. October is a wonderful month to marry, for fall foliage in the Hudson Valley serves as a magnificent backdrop. Our Catering Staff is well versed in planning and preparing milestone events, such as weddings, which helps make for a stress-free event day. From the initial conversation with our planners, to when the last guest leaves The Thayer Hotel, our staff goes out of their way to provide five star services and a memorable experience. We congratulate you once more on your wedding, and hope that each time you think of The Thayer Hotel, you are reminded of the outstanding experience you had with us. We look forward to seeing you again in the future.

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Reviewed November 10, 2013 via mobile

I have stayed at this hotel on the grounds of West Point annually over 15 years for an annual scottish country dance ball. The service was always friendly, but during renovations and before the hotel came under new management, it had a sort of run down air to it. This time we got a room with a river view and were appropriately advised that it was above the outside bar and that trains passed by during the night, so it might be a little noisy. The bar closed at 2 and the train added to the nostalgic feel of the place. The hotel added a little cafe to the lobby area, which was a nice touch.

The room was well-appointed, the bed was comfortable, there was wi-fi in the room and there were enough outlets for electronic gadgets. There was a personal Keurig machine in the bathroom. The dinner buffet meal was copious and had nice touches, but it was not gourmet (I do not know if that was due to the banquet manager or to the organizers.) The brunch was basic and okay. The service remains friendly and helpful, including the porters. Entering the grounds of West Point was not difficult when we said we were going to the hotel. All in all the hotel is being well-maintained in a reasonable modern fashion while maintaining its traditional appeal.

  • Stayed: November 2013
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Thank PaulyJ201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlys_Lemler, General Manager at The Thayer Hotel, responded to this reviewResponded November 26, 2013

From all of us at The Historic Thayer Hotel at West Point, we extend our gratitude for your annual revisit to our establishment. In recent years, the hotel has seen multi-million dollar renovations to bring this historical property to modern times. Upgrades include Wi-Fi throughout the hotel, new Executive Suites, and state-of-the-art audio-visual technology in meeting spaces. One of the most unique additions to the property is our Room Dedication Program. This program honors distinguished West Point graduates such as Brigadier General (Retired) Pete Dawkins and Colonel (Retired) Buzz Aldrin. A great item featured in all our guest rooms is a wonderful book, “West Point Leadership: Profiles of Courage” by Dan Rice, which highlights various iconic West Point graduates. Stay in one of our dedicated rooms, and read an in-depth overview of the honoree in Dan Rice’s book. This unique experience can’t be duplicated at any other property. We would be delighted to have you stay with us again in your next visit to the Hudson Valley.

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Reviewed November 7, 2013

The Thayer is ob the banks Hugh above the Hudson River at West Point. The views are incredibly beautiful. The hotel has such potential but lacks greatly in service. The hotel seemed void of staff, and the food was very mediocre. They need to attend their own leadership program.

  • Stayed: October 2013, traveled as a couple
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1  Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlys_Lemler, General Manager at The Thayer Hotel, responded to this reviewResponded November 26, 2013

We appreciate you staying with us during your visit to the Hudson Valley, and for your feedback on our services and staff. The incredible views of the Hudson River can be seen from all ten of our meeting spaces and our three dining outlets. The best view is undoubtedly from Zulu Time Rooftop Bar and Lounge located on The Historic Thayer Hotel. While on Zulu Time, you can enjoy breathtaking views and a unique ambience. This outlet serves as a great space for social gatherings and corporate meetings alike. For staffing, our employees are mandated to enroll in our Excellence Training Program, and required to renew every six months. This helps reinforce our vision, mission, and values. In addition, we incorporate feedback from guests to the program and discuss how to improve for next time. It will be a great pleasure to have you stay with us once more to show you our improvements.

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Reviewed November 5, 2013

We selected The Thayer because we wanted to be in the midst of all of the wedding activity and fun and be able to relax between events. The service was fabulous and everyone was welcoming. When I made the reservation and again when I checked in, the staff made sure to let me know that the river view rooms were overlooking the Zulu Bar and also that trains run through the night and can be loud. All of this was true--but we didn't mind. You simply need to be aware of it. The food here was spectacular--from the bartenders to the servers--everyone was wonderful and managed multiple events with what appeared to be ease. The room was clean and well appointed. Only complaint was the a problem with the shower, which I addressed at check-out. The views are spectacular.

Room Tip: Be aware of the Zulu bar and the noise from the train if you stay on the river side of the hotel. They will tell you in advance about this.
  • Stayed: November 2013, traveled as a couple
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1  Thank bonnie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlys_Lemler, General Manager at The Thayer Hotel, responded to this reviewResponded November 26, 2013

We are happy to have celebrated to milestone event with you, and thank you for choosing The Historic Thayer Hotel at West Point. Having a wedding with us offers brides and grooms the opportunity to have a fairy-tale wedding in a castle-like building. We enjoy every aspect of hosting a wedding, and are glad we could celebrate the occasion with you. With 151 luxury guest rooms, we can accommodate friends and family, so they don’t have to miss a moment of the evening. Our staff is very friendly and knowledgeable in their respective fields, and will go every measure to make sure that each guest receives the service they deserve. Front Desk Representatives make sure to notify each guest at check-in that the train passes a historical station and will sound its whistle. Our guests are of the utmost importance to us, and we want to make sure you have a positive and memorable stay. We extend our wishes to the newly married couple, and invite them back to enjoy our Romantic Getaway Package.

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Reviewed November 4, 2013

We enjoyed our stay at the Thayer very much. It is a wonderful, well restored old building. They are able to manage several large events with ease. The food was superb. Our room was delightful and quiet, with stunning views of the autumn foliage. The beds were extremely comfortable. Once in our room, we were unaware of of any noise, either in the corridor or next door.

Room Tip: Top floors are best for view.
  • Stayed: November 2013, traveled with friends
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Thank Jan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlys_Lemler, General Manager at The Thayer Hotel, responded to this reviewResponded November 26, 2013

Our Food and Beverage Department, as well as Banquet Department, are extremely hard working and dedicated individuals. Through careful planning and detailing, our team is able to execute several functions at once while providing five star services. Our kitchen is led by Executive Chef, Brian Aspell, CEC, who recently revamped our entire MacArthur’s Riverview Restaurant menu which gives diners new and exciting options. Fall is the perfect time to visit our historic hotel because Fall Foliage in the Hudson Valley is amongst the best in the county. Mixing beauty with history, you are sure to have a memorable stay at The Historic Thayer Hotel at West Point. Next time you are in the area make sure to visit us again.

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