We stayed here for 4 nights, so that our daughter could take a tour. First impression of the hotel is that it is a magnificent storied property that is quite beautiful. Our room was spacious, clean with only a few glitches. The cooling didn't work so well, mainly due to poor air circulation. We were kinda surprised that the room did not have a ceiling fan to help with this issue. Second, the sofa pull out bed was simply awful. We ended up putting the mattress on the floor, because the cross bar was quite uncomfortable.
The main problem with the property is that while it could be a 5 star resort, it lacks the amenities and services to support it. The hotel certainly charges like it is an upscale resort! I think this is because it is located on West Point. The hotel has potential, many positives, they just need to ramp up their customer service and provide a few more things to make it a great property. Overall, there were a few kind employee, one in particular is the night assistant manager that really took the time to listen to my issue and then help to resolve it. My advice is that they re-train the staff so that they understand the revised ADA regulations. Nothing is more offensive than being treated disrespectfully just because you present with a service dog. BTW, there were a couple other people staying at the hotel that had personal pets, and I didn't see you giving them a hard time.
- Official Description (provided by the hotel):
- As one of the most unique addresses in the world, The Historic Thayer Hotel at West Point has been a celebrated part of American history since 1926. The Thayer Hotel at West Point consists of 151 luxurious guest rooms with 23 recently renovated executive suites and 10 elegant venues for meetings, weddings and special events. The Thayer Hotel offers a perfect home base for amazing group itineraries in the historic Hudson River Valley with a plethora of nearby attractions, cultural institutions, historical landmarks and award-winning dining options at MacArthur's Riverview Restaurant, General Patton's Tavern, and Zulu Time Rooftop Bar and Lounge. ... more less
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- Also Known As:
- Thayer Hotel West Point