we stayed for one night. on the whole we had a wonderful time.
the room was comfortable (it was about the size of my apartment bedroom,), the bed was extremely comfortable, the air in the room was adjustable and worked properly.
the front desk team was friendly and helpful, the concierge team was not as helpful, or knowledgeable
My husband and I like to make plans last minute. We were taking the train from NYC to go to the Boscobal Shakespeare Festival and we figured we would use one of our apps to find us a economical, and nice. Although, the station we were at was 15 miles from the hotel, it came up as a possibility. All of the popular hotel apps we looked at quoted a price of $250 and up for this place. The other choices were either high hundreds or places rated with less than 3 stars. Before we book any hotel we like to go to the website to see the amenities and to make sure that the hotel apps are representing it appropriately. I noticed on the hotel website that they had a special package for those attending the Boscobal Shakespeare festival. I called them directly to inquire. The woman who answered did not know the answer and put me on hold, when she returned she informed me that the special was not available for that night. I asked if they had any rooms available, and she said yes, and quoted me the normal hotel overnight price of $174. Considering the prices we saw on the various hotel apps were almost $100 more I booked the one night stay directly through the hotel.
We asked if they had a car service, or shuttle that could pick us up from the train station, and they seemed annoyed at this request. After a few minutes they gave us a number to a car service that was about 25-30 miles from where we were. (when I called the number the hotel gave me, the car service thought we were crazy for calling, they were not even close to our location, or the hotel)
We got a number for a nearby car service, which brought us to the hotel after the show.
The hotel is located on the grounds of West Point. It was dark out when we got there, so we were not able to appreciate the full beauty. the interior was beautiful, well decorated and you felt like you were in a special place when walking in.
The front desk staff at checkin was friendly and cheery (it was almost 11pm when we got there). He was helpful, took the time to explain some important parts of our experience and stay, he offered us his name and asked us to call him if we needed anything.
the hallways were formal, not commercial. Our floor was filled with dedications to army officers, mostly by their families.
The temperature in the room was very comfortable upon entering. it was easy to adjust.
The wifi costs $9.95 (that is a negative)
they say that they have the food network, but when we were watching it, we noticed it was the cooking channel.
the bathroom was clean. the shower gel and conditioner were attached to the wall, so you can pump out as much as you needed.
the coffee maker was a KEURIG, definitely easier than making coffee using Mr. Coffee.
for those with Iphones, or Ipods they have an Ihome, clock which can serve as a charger for your device.
another negative was the location of outlets. We did not have iphones, so we had to plug in at the available outlets which were on located on the wall opposite the bed, and close to the floor.
I would have preferred accessible outlets on the desk or nighttable.
The rooms are equipped with this energy saving lighting that goes on when there is movement, and goes off after 15 minutes of non movement. (the front desk gave us directions as to how to disable this, so that in the middle of the night if either of us woke up the room lights would not all go on)
In the morning, we wanted to take the West Point tour (upon the recommendation of the front desk attendant), we called the concierge and all they could do was tell us what time the first tour was. (we went on tour, but I would have liked the concierge to have been more helpful in getting us a reservation on this tour)
The front desk gave us a late checkout with no hesitation and no extra cost.
After our tour, we needed to get a car service to get back to Boscobal, and again, there seemed to have been an issue. (although this time, the group was able to get a local taxi)-- I would have expected a hotel to be able to get car services easily, this seemed like a chore.
We had the opportunity to walk around and see the view, which was beautiful!!!
The hotel has several restaurants that serve meals, or muffins. (not included in cost)
All in all we really enjoyed our stay there.
If we were going again to the area for the night we would definitely consider staying there again. we would recommend it to our friends.
- Official Description (provided by the hotel):
- As one of the most unique addresses in the world, The Historic Thayer Hotel at West Point has been a celebrated part of American history since 1926. The Thayer Hotel at West Point consists of 151 luxurious guest rooms with 23 recently renovated executive suites and 10 elegant venues for meetings, weddings and special events. The Thayer Hotel offers a perfect home base for amazing group itineraries in the historic Hudson River Valley with a plethora of nearby attractions, cultural institutions, historical landmarks and award-winning dining options at MacArthur's Riverview Restaurant, General Patton's Tavern, and Zulu Time Rooftop Bar and Lounge. ... more less
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- Also Known As:
- Thayer Hotel West Point