Looking back at my second stay at The Thayer Hotel I can sum it up in one sentence "consistent but slipping a little". Let me explain: last year my wife, myself and our 18month old daughter took advantage of a groupon offer to stay two nights at The Thayer for a discounted price. We loved it, the concierge staff are warm, courteous and well trained, the hotel is well maintained and the overall feel is respectful of the guest and the fine tradition of military leadership it honors.
This year, we took advantage of the same groupon discount and decided to stay for Easter weekend. While most things stayed consistent, other things have started to slip.
Firstly - maid service. Last year, as well as this year, we found items not cleared from the floors under the bed, under the desk and behind furniture. Food particles, utensils, paper etc. Small items but items nonetheless. The bed linen was also not as spotless as one would expect from a hotel such as this. It's time to change the bed sheets Thayer.
Now onto the bathroom. Yes they have K-Cup machines in the bathroom (an odd place for them) but they neglect to add anything else such as sugar, creamer etc. With two adults staying in the room one would expect there to be more than one K-Cup with the brewer. The sink fixtures were loose (maintenance anyone?) and the floor sticky. Its a beautiful bathroom; spacious and modern but a little upkeep goes a long way.
Now onto the noise factor. I understand the hotel was built almost 100 years ago, but surely we could make some modern improvements about the noise leakage factor from hallway to room and from room to room. If someone above you uses the shower or toilet, you'd swear they were in the room with you. The noise from our own bathroom shower and toilet were not as loud as the one above us. Puzzling to say the least.
Amenities: I am dismayed that The Thayer does not offer a small refrigerator unit in each room. This is a small amenity to offer guests.
Wi-Fi : My BIGGEST pet peeve here. The Thayer charges you $10.00 to use their Wi-Fi. C'mon Thayer, its 2013, even Motel 6 offers free Wi-Fi for their guests. The #1 amenity hotel guests look for in any hotel - is FREE Wi-Fi.
Sunday Easter Brunch - a great offering of food but the chefs need to know what seasoning is and proper temperatures of food. What is the point if serving lamb and prime rib if its bland, dry and overcooked? For $42.00 a person one would expect amazing culinary skills in the kitchen.
Since The Thayer sits on West Point grounds and I understand the military must maintain proper security, it would still be nice if The Thayer worked out a deal with West Point to issue parking or access passes to guests once they check in, so that we don't need to produce ID every time we enter the Hotel area.
Overall a pleasant experience. The Thayer stays consistent on most things, but slips on others. I think The Thayer needs a visit from Anthony Melchiorri to get them into the 21st century.
- Official Description (provided by the hotel):
- As one of the most unique addresses in the world, The Historic Thayer Hotel at West Point has been a celebrated part of American history since 1926. The Thayer Hotel at West Point consists of 151 luxurious guest rooms with 23 recently renovated executive suites and 10 elegant venues for meetings, weddings and special events. The Thayer Hotel offers a perfect home base for amazing group itineraries in the historic Hudson River Valley with a plethora of nearby attractions, cultural institutions, historical landmarks and award-winning dining options at MacArthur's Riverview Restaurant, General Patton's Tavern, and Zulu Time Rooftop Bar and Lounge. ... more less
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- Also Known As:
- Thayer Hotel West Point