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“Classic”
Review of The Thayer Hotel

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The Thayer Hotel
Ranked #1 of 1 Hotels in West Point
Certificate of Excellence
Reviewed September 20, 2012

Wonderful room. Good price. Classis atmosphere.

What stops it from 5 star? $1.50 for coffee maker refills in your room. It uses K-cups and if you want a second cup of decaf (on you second or third day) sorrry no daily refills, buy them at $1.50 per at the desk. Dont even deliver. Silly nickle and dime that will hurt business in the long run.

Room Tip: End rooms on the academy side have a view of the river and the academy grounds both
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  • Stayed: September 2012, traveled on business
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1  Thank anonomuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 18, 2012

Pros: The Thayer is an old-style grand hotel with a huge lobby and lounging area. It has a first class restaurant (read "Pricy") that is well worth the visit. Service is excellent, warm and welcoming. Our room was good sized and absolutely spotless with one exception.

Cons: The cleanliness exception was that the windows were really dirty and one had a large crack. We were also short towels. The latter could have been corrected but we chose to let it go. Not really an inconvenience. Just a lack of attention to detail by housekeeping. I chalk these "cons" up to the fact that we were there courtesy of Groupon and our experience has shown that hotels tend to save their better rooms for full-tariff customers. Take that for what it's worth.

Room Tip: This is the place to stay for a visit to the West Point Military Academy. I can't imagine stayin...
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  • Stayed: September 2012, traveled as a couple
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Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2012

This was our first visit to the Thayer in over a decade and the rooms are much nicer. They present a crisp and clean academy look, the beds are well very comfortable (ample pillows!) and the bathroom is nicely supplied. I liked having a Keurig coffee maker in the bathroom. I do wish the room we were in had included a mini refrigerator and microwave. Also the room had a nice comfy arm chair but no accompanying floor or table lamp for reading. Kind of strange.

My wife and a both used the fitness center and found it of a high standard.

If the hotel has a business center for guest use- we could not find it. It would be nice to have access to a printer. The hotel staff did make xerox copies for me and in room internet works well, but still would like to be able to print from a computer.

The restaurant was very good, the wait staff attentive and eager to please. The views commanding the river are breathtaking. The variety of menu options is good and the portions are generous. The breakfast buffet in particular is outstanding.

The Thayer is the place to stay if you want to experience the history and culture of West Point. It is something akin to staying in a very nice museum. The lobby area provides a wonderful entry to the cadet honor code and history of the academy. The hotel does a wonderful job of honoring the long line of leaders that the academy had provided our nation. This alone makes a stay here unique.

  • Stayed: September 2012, traveled with family
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Thank LillyKate3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

I think the hotel's website goes a bit overboard in promising a luxury experience. What you will actually get is a unique building with a classy lobby and above average/average guest rooms. I think this hotel would probably get much better ratings on tripadvisor if they did not advertise the property as quite so luxurious sounding on the website. If you are looking to stay near West Point, your options are limited. This place books up far in advance around football games and graduation/homecoming dates. There is a Holiday Inn Express just down the road in Highland Falls and a few no-name motel type of 1 or 2 star places. So, technically compared to the other options, this would be luxury. But if you are expecting a Langham, Ritz, 4 Seasons as the website hints ... you will be let down.

Also, if you are looking for things to do outside of West Point, it is about a 30 minute drive to The Culinary Institute of America where you can take a tour and do dinner (check my review) which is awesome! Also, the Woodbury Premium Fashion Outlets are 20 minutes away which is one of the most upscale and largest outlet malls on the East Coast.

The first thing that you will notice is that there is a greeter/doorman who doesn't really offer to help you with your bags. And oddly enough there are stairs leading up to the hotel lobby but no ramp or alternative entrance nearby. The lobby is fairly small but has a lot of really nice castle-like furniture and surroundings. You feel as though you are in a medieval castle. The check in desk girls are very friendly and helpful for the most part, however, expect a wait when checking in if there are more than 1 or 2 people ahead of you. Once you actually do check in, they do a good job of making you feel welcome.

Reservations are a whole other issue. My suggestion is to make reservations on the website because the telephone reservations are often unstaffed. I called 5 times over the course of an hour and got the voicemail every single time. I left a voicemail and ended up calling back and getting someone who was very helpful and sympathetic. The online reservation system is pretty easy, but keep in mind that there may be better specials elsewhere. The guy in front of me had a groupon special or one of those deal site specials where his rate, including breakfast was much lower than the one I booked through the hotel.

The rooms here are fairly newly rennovated but not immaculate. In the room I stayed in, there were no pictures on the walls, only the picture hanging hooks which I thought was strange. Also, the air conditioning unit was literally right next to one of the beds in a double bed room which meant one person would literally be sleeping practically on top of an airconditioner (we are talking less than 6 inches of space in between the bed and the AC). So it was either freezing cold in the room, or if the AC unit was turned off the room was really stuffy. We couldn't open a window because there is a train that runs past the hotel and blows the whistle all night long.

The bathroom was dirty. It was not cleaned well and there was dust on the edges of things and the floor looked like it had not been washed from the previous guest as there were hairs, pieces of wrappers, etc. on it. The grout in the shower was broken and stained.

Having said that, the room is about the same as you would find at the Holiday Inn Express down the road, which is about all you could hope for in this area. The room was fairly spacious for a hotel of this age and the paint on the walls and the crown molding looked new. (although it was not done very well. in the hallway there were literally areas where the crown molding was nailed into place with regular nails or screws with the head exposed and large gaps where the cut was off) Why you would choose this hotel over the less expensive Holiday Inn Express down the road is for the nicer lobby, historic building, Hudson river which runs along the back and has benches, etc. along side. It is right on the campus of West Point and has a nice bar and a beautiful restaurant which looks like it comes from a medieval stone castle. The food is excellent but pricey.

Don't miss the breakfast buffet because if you are a fan of a nice 'military breakfast' ... you'll find wonderful apple turnovers, oatmeal, salmon, lox and bagels, sausage links and/or bacon, powdered eggs, etc. On nice days you can eat outside. The breakfast buffet is $11 something per person but very much worth it ... it is a buffet style. There are some rates with breakfast included (including tax and gratuity). The male waitstaff in the dining room for breakfast were very poor. Their attitudes were terrible and I could hear them making fun of the customers from the station they were at, which is rude and unprofessional. If I didn't love the buffet so much that alone would make me not return to this restaurant.

One thing you don't want to miss is sitting by the river on the bench and taking in the beautiful surroundings. They also have a bar on the roof called Zulu time, which is open Weds. or Thursday through Saturday night. Drinks are pricey but there are specials for West Point grads on certain nights. Parking is free and easy in the lot next to the hotel. There is a walk up the hill involved, which isn't easy with luggage and there are only 2 check-in spaces available at the top of the hill.

The actual campus of West Point is technically right next to you, however it would be very hard to walk to the chapel or trophy point from the hotel. Also, due to increased security, you cannot walk around campus the way that you used to. The campus hires a very militaristic security force who yells at the people who are campus visitors. One night I wanted to drive up to trophy point to see the view of the Hudson from next to Ike Hall and the security guard told me, 'You can't just go driving through campus. Who the hell do you think you are?' I did not prompt this or act insubordinate at all. It used to be that you'd be able to drive up to trophy point to look at the captured cannons from the wars and take in the wonderful view of the Hudson River. I guess not anymore. This is not the fault of the hotel because the hotel is not owned by the campus.

The actual town is kind of sketchy. There are a few little restaurants next to the guard booth that are more like bars that serve food. Noplace a lady or non-local would want to eat after dark. The whole town feels deserted and barren after 5 p.m. Probably because there aren't many tourists anymore now that the entrance to the campus feels like a check point at the Berlin Wall in the late 70s. There is a small grocery store at the end of the strip, a McDonalds right next to the hotel and the West Point vistor's center museum and souvineer shop are a short walk away. There is also one of the best fitness centers out of anyplace I have stayed with a heavy bag, lots of treadmills, a few free weights and a nautilis center and plenty of TVs on the wall.

If you are here for a football game, to visit a cadet or for some kind of meeting on campus ... its a great place to stay. Don't expect the Ritz Carlton but at least there is a nice restaurant and a bar inside because there is nothing to do in town. You could stay at the Holiday Inn Express for cheaper and have the same (if not better) room quality ... but the surroundings and history makes up for the price difference at the Thayer. (Unless we are talking about $200 + per night ... in which case you would be very dissapointed by the Thayer). For $150 - $170 ... its a great place to stay.

I would recommend the hotel and thank the staff for being so friendly and accomodating. (with the exception of the male waitstaff in the dining room during brunch)

Room Tip: There is a train that makes noise if you want a river view room
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  • Stayed: September 2012, traveled on business
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Thank LovinHotelLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012

On checking in, Amy at the front desk was extremely rude. I ask if it's possible to get an up-grade since we are here celebrating our 10th wedding anniversary, her response was "Oh! Just because of that, you expect an up-grade?". An assistant Manager, Andrew step up to help and he just gave us a nice room

  • Stayed: September 2012
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2  Thank chkho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2012

Stayed here for a small annual conference. Overall I enjoy the hotel, but it has its issues. First, I had to phone numerous times to make a reservation. The reservation line allowed me to leave a message, but the call was never returned. Ditto for an email. I had to keep calling until someone actually answered.

The hotel is fantastic, and the front desk wonderful. When I checked-in I told them I didn't care what kind of room I had as long as it was quiet. They warned me my room overlooked the Zulu outdoor lounge, but I assumed this meant I was way above it with a nice river view. I should have heeded the warning because the noise from the lounge and the train across the river made sleep impossible. To the hotel's credit, they had no problem moving my room a couple hours later (not counting the issue that my room phone didn't work). The room on the front of the hotel was much quieter, which was relative. Service trucks and busses seemed to go round-the-clock.

The hotel uses a sensor to control lights & television. This means they shut-off if you don't get up and walk around the room. The internet was spotty and weak. But the food & service were fantastic.

Our seminar had some issues. The air-conditioning in the seminar rooms worked poorly, so we were in a sauna. The grounds crew overwhelmed our speakers most of the second morning. We needed more chairs for one session and the staff promised to get them, but the chairs never came (folks sat on the floor).

This hotel could be fantastic. It was certainly busy and folks seemed to be enjoying themselves. I will go back again, but be careful with where I let them put my room.

Room Tip: Get an even-numbered room unless you are a heavy sleeper.
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  • Stayed: September 2012, traveled on business
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1  Thank PAMan804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

It is a very interesting and historic property on West Point campus. The service, particularly maid service is poor. The dining room is pleasant and they are trying. The place is just a bit tired and needs some refurbishing. The train noises are often and annoying.

Room Tip: There are Hudson river views, but they may be noisier
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  • Stayed: September 2012, traveled as a couple
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1  Thank Bridgeexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Thayer Hotel

Address: 674 Thayer Rd, West Point, NY 10996-1906
Phone Number:
Location: United States > New York > West Point
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in West Point
Price Range: $146 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Thayer Hotel 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
As one of the most unique addresses in the world, The Historic Thayer Hotel at West Point has been a celebrated part of American history since 1926. The Thayer Hotel at West Point consists of 151 luxurious guest rooms with 23 recently renovated executive suites and 10 elegant venues for meetings, weddings and special events. The Thayer Hotel offers a perfect home base for amazing group itineraries in the historic Hudson River Valley with a plethora of nearby attractions, cultural institutions, historical landmarks and award-winning dining options at MacArthur's Riverview Restaurant, General Patton's Tavern, and Zulu Time Rooftop Bar and Lounge. ... more   less 
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Also Known As:
Thayer Hotel West Point

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